Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Mar 9, 2020, 10:34 pm
#198
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
Mar 9, 2020, 10:39 pm
#199
Join Date: Mar 2009
Location: BOS
Programs: UA Silver, DL, AA
Posts: 164
Folks, I have an April round-trip flight that I booked in February. I can now postpone or cancel it thanks to Delta's new policy for April travel.
My question is, is it more beneficial to cancel and book a new flight as opposed to rescheduling the existing one?
I ask that because if I rebook the existing ticket, the change fee is waived one time.
But if I cancel the ticket and then this month yet use the credit toward a later booking, is that considered a new ticket that I can later cancel without penalty (due to the waiver in place for tickets issued in March)? Or is that considered an old ticket because of the original purchase date in February?
My question is, is it more beneficial to cancel and book a new flight as opposed to rescheduling the existing one?
I ask that because if I rebook the existing ticket, the change fee is waived one time.
But if I cancel the ticket and then this month yet use the credit toward a later booking, is that considered a new ticket that I can later cancel without penalty (due to the waiver in place for tickets issued in March)? Or is that considered an old ticket because of the original purchase date in February?
Mar 10, 2020, 12:17 am
#200
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
Has anyone tried changing/canceling an award ticket booked before March? Is the policy to simply refund the miles, or do you have to immediately rebook to a later date on the same flight routing?
Mar 10, 2020, 1:37 am
#201
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 292
I have an award travel booked in November last year that I changed a few days ago, no questions asked. To clarify the trip is currently in progress and I extended the trip. The phone agent I believe had a supervisor do it while I was on hold.
Mar 10, 2020, 6:03 am
#203
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 534
That is a trickier question. My guess is you may need to rebook travel immediately, not wait to book at a later date.
Mar 10, 2020, 7:23 am
#205
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,193
Waiver for no change fees was extended through April now for previously booked flights, and rebooking window extended to end of the year.
No Change Fees for Customers Scheduled to Travel March 1 – April 30, 2020
- Affected Customers: All Tickets Issued on or before March 9, 2020
- Impacted Travel Date(s): March 1, 2020 – April 30, 2020
- New Ticket Must Be Re-issued On/Before: Dec 31, 2020
- Rebooked Travel Must Begin No Later Than: Dec 31, 2020
Mar 10, 2020, 8:48 am
#206
Join Date: Jul 2008
Location: NYC
Programs: DL PM, HH Diamond, Hertz PC
Posts: 171
I tried searching and couldn't seem to find if this was asked.
How does these recent changes in waivers affect AMEX Companion ticket?
I have one to use, looking at some options during the summer.
How does these recent changes in waivers affect AMEX Companion ticket?
I have one to use, looking at some options during the summer.
Mar 10, 2020, 9:10 am
#207
Suspended
Join Date: Nov 2019
Location: The part of NC where we have electricity, paved roads, and high school diplomas.
Programs: AA Platinum
Posts: 3,132
Just to confirm, the latest update from Delta is if you cancel your flight and then want to reuse the funds, you can book the flight no later than December 31, and there would be no change fee to pay when you use the eCredit?
(Last week, it showed that you could rebook to a new flight without a change fee, but if you cancelled your flight, you'd need to pay the applicable change fee when booking a new flight using the eCredit, and you needed to book the new flight to depart within the 1-year period from original ticket purchase)
(Last week, it showed that you could rebook to a new flight without a change fee, but if you cancelled your flight, you'd need to pay the applicable change fee when booking a new flight using the eCredit, and you needed to book the new flight to depart within the 1-year period from original ticket purchase)
Mar 10, 2020, 9:30 am
#208
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,193
There are multiple waivers up on the DL site.
This one I posted above is for previously booked travel occurring in March or April. You can rebook the flight with no change fee at a later date with departure occurring no later then Dec 31st. However, if you change origin/destination then you may have to pay a fare difference.
This one I posted above is for previously booked travel occurring in March or April. You can rebook the flight with no change fee at a later date with departure occurring no later then Dec 31st. However, if you change origin/destination then you may have to pay a fare difference.
Mar 10, 2020, 9:54 am
#209
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,894
FYI, points are back in my account today after a flight cancellation on Saturday. I received an e-mail indicating taxes/fees are also being refunded to my credit card