Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Sep 19, 2020, 3:41 pm
#1846
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
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Posts: 18,926
There was one report upthread about a cleared RUC being redeposited when canceled after a significant schedule change. Don't know about the general case though but seems worth a try calling in and asking for it.
Sep 19, 2020, 4:34 pm
#1847
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
I just went through this a couple days ago after a schedule change. I believe the policy is still that RUC/GUC-based upgrades should be preserved as long as the ticket was reissued in OY, but many (most?) agents are unaware.
The first two agents I spoke with (one of whom consulted with a support desk) claimed I needed to be waitlisted again. The third agent, after talking with her supervisor, was able to manually push the change through and get me the last remaining J seat on the new flight.
The first two agents I spoke with (one of whom consulted with a support desk) claimed I needed to be waitlisted again. The third agent, after talking with her supervisor, was able to manually push the change through and get me the last remaining J seat on the new flight.
Sep 19, 2020, 5:06 pm
#1848
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Yeah, it seems like that supervisor was misinformed since she indicated you would need to be re-waitlisted if upgrade space wasn't available (assuming your ticket had already been reissued in OY).
Sep 19, 2020, 5:20 pm
#1849
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
to clarify just a little bit - I have a LAX-SYD flight next month where both ends cleared GUC. It looks like DL is running the SYD flights but I probably won't be able to enter the country, so I expect to need to cancel. I think the GUC are lost if I don't go, especially if DL operates the flight.
Sep 19, 2020, 10:25 pm
#1850
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
to clarify just a little bit - I have a LAX-SYD flight next month where both ends cleared GUC. It looks like DL is running the SYD flights but I probably won't be able to enter the country, so I expect to need to cancel. I think the GUC are lost if I don't go, especially if DL operates the flight.
Sep 20, 2020, 6:13 am
#1851
Join Date: Oct 2009
Location: New York City
Programs: DL DM & 2MM; Marriott Titanium
Posts: 663
I haven't been in that situation before, but my recollection of others' posts, at least pre-COVID, was that if you cancel a ticket that has already-cleared GUCs, they remain attached to the resulting credit and can/must be applied to whatever new itinerary you book using the credit. But I wonder in current conditions if you might be able to get them completely detached and reopened even for a (quasi-)voluntary cancellation.
Sep 20, 2020, 7:11 am
#1852
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
I was able to get this recently done for a JFK-CDG trip - GUCs cleared, but had to cancel the trip. Got e-credit, and both GUCs went back to the wallet. I have since applied the GUCs for another trip where I didn't apply the e-credit from the JFK-CDG canceled trip. So, looks like GUCs were decoupled from the e-credit issued earlier.
Sep 22, 2020, 4:03 pm
#1853
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,105
Meanwhile, over in the domestic world, both my cleared RUCs were redeposited next day when DL cancelled--one with the original expiry of 1/31/21, the other 7/31/21. CC credit took a couple of days on a straight purchase.
Sep 22, 2020, 8:20 pm
#1854
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
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to clarify just a little bit - I have a LAX-SYD flight next month where both ends cleared GUC. It looks like DL is running the SYD flights but I probably won't be able to enter the country, so I expect to need to cancel. I think the GUC are lost if I don't go, especially if DL operates the flight.
I haven't been in that situation before, but my recollection of others' posts, at least pre-COVID, was that if you cancel a ticket that has already-cleared GUCs, they remain attached to the resulting credit and can/must be applied to whatever new itinerary you book using the credit. But I wonder in current conditions if you might be able to get them completely detached and reopened even for a (quasi-)voluntary cancellation.
I was able to get this recently done for a JFK-CDG trip - GUCs cleared, but had to cancel the trip. Got e-credit, and both GUCs went back to the wallet. I have since applied the GUCs for another trip where I didn't apply the e-credit from the JFK-CDG canceled trip. So, looks like GUCs were decoupled from the e-credit issued earlier.
If OTOH you cancel ticket due to fault of airline (schedule change, flight cancellation, delayed flights (regardless of whose fault), etc...) then the GUC/RUC should be reopened. This should be done even if for whatever reason you elect an ecredit over a refund.
In the end YMMV with pushback from agent. HUCA may be needed if agent insists otherwise.
To answer another question posed. When rebooking due to airline schedule changes/ delays, upgrade space doesn't need be available. If it's not they should override. If the ticket hasn't been reissued you may get pushback about overriding.
Sep 23, 2020, 7:37 am
#1855
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
Thanks for the very clear rollup, flyerCO . That is about what I normally expect in terms of UC use, but I wasn't sure if they had made a more user-friendly policy standard. I've never cancelled a trip where a UC had cleared before, so some of the mechanics to reuse if its attached to a ticket are fuzzy to me but I can cross that bridge later. For now I'm mainly trying to set my strategy for how/when/if to cancel the ticket.
Sep 24, 2020, 10:21 am
#1856
Join Date: Mar 2014
Posts: 16
Would I be able to request a refund if my connecting flight has now been changed to 2 stops instead of 1 stop? I will still be arriving within 90 min of the original itinerary. But now I have an additional connection that I would need to make in 45 min. I have read that if its non stop and changed to connecting, I would be able to request a refund. Thanks
Request refund on Oct 15th
Received refund confirmation Oct 22
Posted on credit card Oct 23
Sep 24, 2020, 4:34 pm
#1858
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
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Sep 25, 2020, 8:25 am
#1860
Join Date: Aug 2013
Posts: 69
Refund requested July 22, Refund Confirmation Sep 24 for a ticket that had already been converted into a ECredit, and ticket that was supposed to be refunded was converted into an ECredit .. This is a mess ... Anyone had this same experience?