Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
#16
Join Date: Jan 2003
Location: Delta PM/MM, Marriott TE, IHG Platinum
Posts: 481
thanks. Not terrible given the amount of miles that I redeemed.
Was not sure which was the appropriate thread...operational issues or waivers...seemed like waivers was a better fit but could be wrong. This cancel would be if Olympics in Japan we cancelled due to Coronavirus but DL was still flying there. Should have mentioned that.
Was not sure which was the appropriate thread...operational issues or waivers...seemed like waivers was a better fit but could be wrong. This cancel would be if Olympics in Japan we cancelled due to Coronavirus but DL was still flying there. Should have mentioned that.
#18
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
DL may or may not decide that they need to. It is interesting that the domestic airlines like AS and B6 are hurting because of this -- you would think the airlines that fly TATL and TPAC would feel more of an impact.
#19
Join Date: Dec 2018
Programs: Alaska Airline
Posts: 12
Question Canceling my Vegas trip for next weekend
My wife and I booked award tickets from Seattle to Vegas, and wanted to cancel it. I was told by Delta customer rep that unless we get notice or diagnosis from the doctor, we are unable to cancel the tickets and redeposit my Delta points without paying $150 fee.
Any recommendations?
Any recommendations?
#22
Join Date: Oct 2006
Location: BLI or CLT
Programs: The usual suspects
Posts: 1,903
I thought the policy was "no refunds" even if you have a note from the doctor, though I am surprised that with the apparent growth in "community spread" cases of Covid-19 in the PNW, that Delta would want sick people on their planes out of SEA. But not that surprised.
#23
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
My wife and I booked award tickets from Seattle to Vegas, and wanted to cancel it. I was told by Delta customer rep that unless we get notice or diagnosis from the doctor, we are unable to cancel the tickets and redeposit my Delta points without paying $150 fee.
Any recommendations?
Any recommendations?
2) let the gate agent deem you unfit to travel
3) get refund
#25
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,302
Wow, lying about being sick because someone wants to get out of paying a change fee for a weekend trip. Might as well say you were diagnosed with cancer and had a miscarriage too. If you want to really cancel due to the media hysteria over this flu... wouldn't you want to get away from Seattle where there are confirmed cases?
#26
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
Jet Blue and American now offering system-wide waivers of various kinds; American's seems a little more gimmicky than Jet Blue's. Hopefully Delta will come up with something that will be clear and customer-friendly. They need to encourage us to continue to book travel while understanding that, for a period of time measured in months, not weeks, we will have a large number of reasons to rebook or cancel that cannot be considered in a set of typical airline rules. The different situations are coming out of the woodwork now as folks here describe their individual situations: old tickets, new tickets, one change vs. several, fears at various destinations and origins, sickness, upgrades, status, miles -- everything. We need a broad relaxation of rules to keep us buying tickets and to hold on to still-sensible arrangements we already have in place.
#27
Suspended
Join Date: Nov 2019
Location: The part of NC where we have electricity, paved roads, and high school diplomas.
Programs: AA Platinum
Posts: 3,132
This is from the wiki in the corresponding American Airlines thread:
Does anyone have any experience with Delta in the same type of situation?
I'm scheduled to fly to Germany in two weeks to attend a trade fair, but the fair was cancelled this past weekend.
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, tu this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
I'm scheduled to fly to Germany in two weeks to attend a trade fair, but the fair was cancelled this past weekend.
#29
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
My wife and I booked award tickets from Seattle to Vegas, and wanted to cancel it. I was told by Delta customer rep that unless we get notice or diagnosis from the doctor, we are unable to cancel the tickets and redeposit my Delta points without paying $150 fee.
Any recommendations?
Any recommendations?