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Expiration of Delta E-Credits, a possibly arcane consideration

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Expiration of Delta E-Credits, a possibly arcane consideration

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Old Mar 14, 2020, 6:28 pm
  #1  
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Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
Expiration of Delta E-Credits, a possibly arcane consideration

Consider the genesis of an electronic credit in one's Delta account: an itinerary is cancelled for good reason, but subject to a change fee, it can be used up to one year from the original booking date. But now we're in possible uncharted territory; cancellations, waivers, rebookings, etc as a consequence of COVID-19. So we have e-certs whose one-year expiration date falls in the next few months, but booking travel is uncertain. Could, would or should Delta extend the eligibility period of the e-cert? Something like a waiver of a waiver?
BH62 is offline  
Old Mar 14, 2020, 6:45 pm
  #2  
 
Join Date: Jul 2003
Location: Atlanta
Posts: 5,182
Call DL corporate and they will give you a voucher for 2-3 weeks past the expiry. I have done this several times. 1-800-455-2720.
sydneyracquelle is offline  
Old Mar 18, 2020, 12:41 am
  #3  
 
Join Date: Jun 2019
Posts: 10
Originally Posted by BH62
Consider the genesis of an electronic credit in one's Delta account: an itinerary is cancelled for good reason, but subject to a change fee, it can be used up to one year from the original booking date. But now we're in possible uncharted territory; cancellations, waivers, rebookings, etc as a consequence of COVID-19. So we have e-certs whose one-year expiration date falls in the next few months, but booking travel is uncertain. Could, would or should Delta extend the eligibility period of the e-cert? Something like a waiver of a waiver?
Yes, this is in our documentation and can be handled by reservations. It's case-by-case, so just reach out with your specific situation.
lookitsapianist is offline  
Old Mar 18, 2020, 6:48 am
  #4  
 
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 534
Originally Posted by sydneyracquelle
Call DL corporate and they will give you a voucher for 2-3 weeks past the expiry. I have done this several times. 1-800-455-2720.
How much will 2-3 weeks help if someone has a ticket expiring in May? I think they'll stay on top of this, as they already extended tickets expiring in March and April to Dec 31.
bloc0102 is offline  
Old Mar 18, 2020, 9:10 am
  #5  
 
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,362
Would also be nice to be able to combine ecredits when things get back to normal. Presently can only use one per ticket.
MS02113 is offline  


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