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Quick question on AF/KL call center in Europe for DL elites

Quick question on AF/KL call center in Europe for DL elites

Old Mar 13, 20, 4:04 am
  #1  
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Quick question on AF/KL call center in Europe for DL elites

I have a bunch of AF-KL eco tickets (mostly 057, one 074 stock; flights are on AF and KL metal) which I need to cancel/change. I'm not getting through the general AF-KL help line (+49 69 29993770).

Question: As a PM, can I call up a different number? I am aware of the phone no. DL provides for its own customers. And I know that call center is operated by AF-KL. But will they handle 057/074 tickets without DL flights in the itinerary?


Moderation: I just saw there is a thread on phone/website issues. Not sure if my question belongs in there.
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Old Mar 13, 20, 6:28 am
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Originally Posted by Stuttgart21 View Post
I have a bunch of AF-KL eco tickets (mostly 057, one 074 stock; flights are on AF and KL metal) which I need to cancel/change. I'm not getting through the general AF-KL help line (+49 69 29993770).

Question: As a PM, can I call up a different number? I am aware of the phone no. DL provides for its own customers. And I know that call center is operated by AF-KL. But will they handle 057/074 tickets without DL flights in the itinerary?


Moderation: I just saw there is a thread on phone/website issues. Not sure if my question belongs in there.
Call +33 1 57 32 42 95 (France), this was the contact number I always used when I was based in France.
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Old Mar 13, 20, 6:57 am
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Unfortunaly Delta "outsourced" all of their european call center/agents to AF/KL in 2017...very sad for us european Medallions. Which ever number you're calling in europe - it will always be answered by AF agents, which can help you with most standard ticket problems but not whith anything regarding Skymiles/Medallion status. In such cases you have to call the USA numbers.
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Old Mar 13, 20, 7:38 am
  #4  
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Call DL in US or tweet them. Other option is due to hold times call DL in Singapore. Otherwise all numbers in Europe will be answered by AF/KL. They can male changes to any AF/KL tocket as they're actually AF/KL agents.
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Old Mar 14, 20, 2:22 am
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Just call the US number at (404) 765-5000 and then request the call back.
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