DL Online Request Refund Process

Old Mar 12, 20, 7:31 pm
  #1  
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Join Date: Jan 2020
Posts: 33
DL Online Request Refund Process

I have a trip booked for Europe with travel date of June 2. I logged into my account online today and clicked on the Modify Flight. I got to the cancel options page and curious to know has anyone done this online? I'm hesitant to click on Request Refund not knowing what will happen. Curious to know if I click on this, will it show me what would be refunded in terms of amount, any applicable fees DL would charge and in what form will the refund be in (e.g., back to original form of payment)?
MNMom is offline  
Old Mar 12, 20, 7:37 pm
  #2  
 
Join Date: Jun 2004
Location: MKE
Programs: DL Platinum, MM
Posts: 977
I tried this online before Trump’s speech last night to cancel an April trip to AMS and LIS. When I pressed cancel it told me I would have to forfeit $1400! So I called DL and got an agent within 10 minutes. She said the site has been acting crazy all day and put the entire amount I had paid back in my DL wallet.
jaimemayo is offline  
Old Mar 12, 20, 7:41 pm
  #3  
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Join Date: Jan 2020
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Originally Posted by jaimemayo View Post
I tried this online before Trumpís speech last night to cancel an April trip to AMS and LIS. When I pressed cancel it told me I would have to forfeit $1400! So I called DL and got an agent within 10 minutes. She said the site has been acting crazy all day and put the entire amount I had paid back in my DL wallet.
So if I click the Request Refund, it will show me a page on what will be refunded and what will be charged? I'm scared to click it and everything will be final without knowing what is what. With the entire amount back in your DL wallet, does that mean you have to use that up within 12 months of the original booking date?
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Old Mar 12, 20, 7:46 pm
  #4  
 
Join Date: Jun 2004
Location: MKE
Programs: DL Platinum, MM
Posts: 977
Originally Posted by MNMom View Post
So if I click the Request Refund, it will show me a page on what will be refunded and what will be charged? I'm scared to click it and everything will be final without knowing what is what. With the entire amount back in your DL wallet, does that mean you have to use that up within 12 months of the original booking date?
Yes. They would not refund to my CC. I didnít do the final click either; luckily I got an agent. But I am trying to cancel a domestic ticket today and the site wonít let me cancel even though I made the domestic reservation this morning. I get hang ups when I try to call DL.
jaimemayo is offline  

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