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Extensive Hold Times and Website issues during COVID-19 (consolidated thread)

Extensive Hold Times and Website issues during COVID-19 (consolidated thread)

Old Mar 11, 20, 10:04 am
  #1  
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Extensive Hold Times and Website issues during COVID-19 (consolidated thread)

Called on an issue that appeared when checking in for my flight today, and even as a DM, had a 20 minute wait time. How about a 'press 1 for travel issues related to the COVID-19 virus' and 'press 2 for all other issues'
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Old Mar 11, 20, 10:19 am
  #2  
 
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You would get the same result.
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Old Mar 11, 20, 10:37 am
  #3  
 
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Yeah, if they had a desk for non Corona Virus issues and it was easy to get through, everyone would just call that number, no matter what their issue. As it is, I am sure that a lot of Platinums and Diamonds call in for friends or family members (not traveling with them) to make or change reservations. Delta can't very well say no.
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Old Mar 11, 20, 10:42 am
  #4  
 
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Whats also complicating the matter is the Delta website and App will not allow you to cancel flights right now even as a PM/DM. I'm getting the same error message to try again later...Its been 3 days now
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Old Mar 11, 20, 10:45 am
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Originally Posted by Hepsaint View Post
Whats also complicating the matter is the Delta website and App will not allow you to cancel flights right now even as a PM/DM. I'm getting the same error message to try again later...Its been 3 days now
I cancelled my flights online yesterday. No issues.
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Old Mar 11, 20, 10:55 am
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Originally Posted by WindowSeatFlyer View Post
I cancelled my flights online yesterday. No issues.
Yep, I cancelled three segments this morning through the website - no issues.
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Old Mar 11, 20, 10:57 am
  #7  
 
Join Date: Jan 2018
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Ticketing Outage Website and Phone 3/11/2020

I am trying to book a simple domestic flight and I keep getting the

"Oh no! We are sorry, but there was a problem processing your request...."

Anyone know what is going on?
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Old Mar 11, 20, 10:58 am
  #8  
 
Join Date: Oct 2017
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I got the same thing.
Plus can't view seat maps for existing flights.
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Old Mar 11, 20, 10:59 am
  #9  
 
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On the phone now for 30+ minute hold to book with an agent. So 1970s.
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Old Mar 11, 20, 11:01 am
  #10  
 
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BE flights cannot be cancelled online. I had to phone in and wait 30+ minutes.
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Old Mar 11, 20, 11:04 am
  #11  
 
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With schedule changes, travel rescheduling, and low fares driving some marginal purchases from the few folks willing to still travel - right now, every issue is a Coronavirus related issue.
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Old Mar 11, 20, 11:09 am
  #12  
 
Join Date: Oct 2017
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Originally Posted by sydneyracquelle View Post
On the phone now for 30+ minute hold to book with an agent. So 1970s.
Is it me or is this getting downright ridiculous now?

So you have to call in now to book a flight?
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Old Mar 11, 20, 11:11 am
  #13  
 
Join Date: Aug 2016
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I called in over an hour ago to cancel a flight, the agent wasn't able to do anything because all systems were down - she said IT was estimating an hour to fix.

Looks like things still aren't working.
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Old Mar 11, 20, 11:13 am
  #14  
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...or maybe Delta will shutdown completely and send all staff, flight attendants and pilots home with no salaries?
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Old Mar 11, 20, 11:24 am
  #15  
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It may seem like that is the case, but it is not. I was simply not able to check in for my flight today and needed to make sure the reservation did not have issues. Completely non-virus related.
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