Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jul 16, 2021, 12:49 pm
#1441
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,677
Appears that the chat at delta.com did work in the last few days, even if there was no follow-up message from the chat bot.
Just opened the chat again and discovered two things:
1) Yesterday, an agent replied just 30min after I replied with "representative". However I thought the chat wasn't working (because there was no auto-reply) and had already closed the browser window at this point.
2) The chat bot is once again working properly and replied with "Your conversation will be assigned to a specialist as soon as one becomes available" etc. However, after 5 hours and frequent prompts to reply "yes", no agent was seen so far.
Just opened the chat again and discovered two things:
1) Yesterday, an agent replied just 30min after I replied with "representative". However I thought the chat wasn't working (because there was no auto-reply) and had already closed the browser window at this point.
2) The chat bot is once again working properly and replied with "Your conversation will be assigned to a specialist as soon as one becomes available" etc. However, after 5 hours and frequent prompts to reply "yes", no agent was seen so far.
Jul 16, 2021, 12:54 pm
#1442
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,677
Friday at 11:50a pacific stated wait on PM line was 54 minutes. Actual call back was about 40 minutes, but was cut off (not call failed on my end) while she had me on hold. So back into the queue 
Last edited by El Boocho; Jul 16, 2021 at 1:33 pm Reason: add actual wait time
Jul 16, 2021, 4:47 pm
#1443
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Jul 17, 2021, 10:06 am
#1444
Join Date: Oct 2016
Location: STL
Programs: DL - PM
Posts: 226
This might not be the right thread for this, but I'm wondering what everyone is seeing for response times from comments sent through the web form. I sent in a mileage credit request in late May and still haven't seen a response. But this morning I sent a complaint about a long flight delay (flight attendant called in sick) and got an almost immediate response with a $100 flight voucher offered as compensation. I assume today's immediate response was automated, which is fine with me.
Jul 17, 2021, 10:33 am
#1445
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Jul 17, 2021, 1:32 pm
#1446
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,915
Got lucky today, called in ~11:15am PDT, no callback offered, but agent picked up around the 20 minute mark, and seemed like the varsity team (knew exactly what to do for AF GUC upgrades)
I still have never heard back on a web form comment I submitted in late April, regarding an incorrect accelerator posting. However I recently made a web form complaint about slow response times (both web form and phone wait times) and got a phone call literally within 15 minutes from someone, who although they weren't able to offer much beyond apologies and the explanations others have mentioned receiving (i.e. nothing new to add there). They did say they researched my April case and that (1) accelerator promo issues are apparently being handled by a dedicated team (2) there was a record of someone replying to me already (but which I never received) (3) she resubmitted a request to the accelerator team and told me to email them back if it doesn't get resolved.
This might not be the right thread for this, but I'm wondering what everyone is seeing for response times from comments sent through the web form. I sent in a mileage credit request in late May and still haven't seen a response. But this morning I sent a complaint about a long flight delay (flight attendant called in sick) and got an almost immediate response with a $100 flight voucher offered as compensation. I assume today's immediate response was automated, which is fine with me.
Jul 17, 2021, 2:18 pm
#1447
Join Date: Sep 2012
Posts: 1,330
"Canceling" seems even more problematic than "modifying" on the website too. Several itins I needed to cancel, I would get the "error" screen that asks you to enter everything manually to be sent off, and I don't trust that process to happen before the flight leaves and my ticket is "voided due to a no show". But sometimes I CAN get the modify to work in those cases, and I just change it to some future "holding" flight to preserve the value. Got to love what you have to go through to fly DL these days. (And thank you no change fees or we wouldn't even have that option!)
Jul 17, 2021, 10:19 pm
#1448
Join Date: Sep 2012
Posts: 1,330
/delete
Last edited by spongenotbob; Jul 18, 2021 at 3:05 pm
Jul 18, 2021, 4:45 pm
#1449
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
At» Delta Flights (airlinesinformation.com) the cover page notes Official Delta Airlines Travel Partner, 1 minute wait for "reservations, cancellations and flight changes...I'm sure some "scam" is lurking in the background.
Official Delta Airlines Travel Partner
Jul 18, 2021, 5:30 pm
#1450
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
At» Delta Flights (airlinesinformation.com) the cover page notes Official Delta Airlines Travel Partner, 1 minute wait for "reservations, cancellations and flight changes...I'm sure some "scam" is lurking in the background.
Official Delta Airlines Travel Partner
Let’s be honest though, the smart way to book travel on Delta rn is through Amex travel. That way if it gets screwed up you can just fix it with them instead —also doesn’t cost anything.
Last edited by TheLifeOfA_NKCM; Jul 18, 2021 at 7:29 pm
Jul 18, 2021, 7:21 pm
#1451
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I imagine a thread titled "Did You Email Ed?" .... 
Jul 18, 2021, 7:30 pm
#1452
Join Date: Mar 2016
Location: MSP & MCO
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,225
Jul 18, 2021, 8:16 pm
#1453
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,150
Do any passengers or DL employees want to share Ed’s personal email, work extension and/or cell phone number so we can reach him directly?
Jul 18, 2021, 8:25 pm
#1454
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Jul 18, 2021, 8:31 pm
#1455
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,308
https://traveltips.usatoday.com/cont...nes-62841.html