Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Jul 12, 2021, 11:15 am
#1396
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,023
I would hang up and try calling in again. That's what I did yesterday and was given callback option on the second call. It only took about 15 minutes before I got the callback. Someone else also reported getting callback option on second call yesterday as well. I'm also getting the impression that things are worse at the beginning of the week due to Saturday schedule change loads. I suspect the call volumes go down later in the week.
Last edited by xliioper; Jul 12, 2021 at 11:21 am
Jul 12, 2021, 12:21 pm
#1397
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
Tried twitter yesterday, got this reply:
Thank you for contacting Delta Air Lines. We are currently servicing our Social customers through our Secure Messaging service and are temporarily not responding in this channel. A messaging representative is available to you 24/7 through desktop, Android, and Apple devices using the links below. It may take a few seconds for a messaging window to load. For some desktop users, the window may appear at the bottom of your screen. Apple devices: https://bit.ly/PrivateMessageDL Desktop and Android: https://bit.ly/PMDelta
Thank you for contacting Delta Air Lines. We are currently servicing our Social customers through our Secure Messaging service and are temporarily not responding in this channel. A messaging representative is available to you 24/7 through desktop, Android, and Apple devices using the links below. It may take a few seconds for a messaging window to load. For some desktop users, the window may appear at the bottom of your screen. Apple devices: https://bit.ly/PrivateMessageDL Desktop and Android: https://bit.ly/PMDelta
Jul 12, 2021, 1:11 pm
#1398
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
Thank you for contacting Delta Air Lines. We are currently servicing our Social customers through our Secure Messaging service and are temporarily not responding in this channel. A messaging representative is available to you 24/7 through desktop, Android, and Apple devices using the links below. It may take a few seconds for a messaging window to load. For some desktop users, the window may appear at the bottom of your screen. Apple devices: https://bit.ly/PrivateMessageDL Desktop and Android: https://bit.ly/PMDelta
Jul 12, 2021, 1:32 pm
#1399
Join Date: Dec 2000
Location: New York City
Programs: AA EXP, DL DM, SPG Plat, Hilton Gold
Posts: 2,127
... is going on with Delta. Enter my Diamond number and then either total silence or endless hold after a silly message about needing info about countries opening up. No call back offered.
Jul 12, 2021, 1:33 pm
#1400
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,298
Tried twitter yesterday, got this reply:
Thank you for contacting Delta Air Lines. We are currently servicing our Social customers through our Secure Messaging service and are temporarily not responding in this channel. A messaging representative is available to you 24/7 through desktop, Android, and Apple devices using the links below. It may take a few seconds for a messaging window to load. For some desktop users, the window may appear at the bottom of your screen. Apple devices: https://bit.ly/PrivateMessageDL Desktop and Android: https://bit.ly/PMDelta
Thank you for contacting Delta Air Lines. We are currently servicing our Social customers through our Secure Messaging service and are temporarily not responding in this channel. A messaging representative is available to you 24/7 through desktop, Android, and Apple devices using the links below. It may take a few seconds for a messaging window to load. For some desktop users, the window may appear at the bottom of your screen. Apple devices: https://bit.ly/PrivateMessageDL Desktop and Android: https://bit.ly/PMDelta
Jul 12, 2021, 2:07 pm
#1401
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,811
In order to get Twitter to work these days, you have to send them a tweet with @Delta where someone will eventually respond with a link to open up a private DM conversation. It’s better than text because I’ve found that the DM link doesn’t expire unlike the in-app messaging service.
Jul 12, 2021, 2:12 pm
#1402
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Three hours and counting for the text line today.
Price of flight went down $50, would like to get the money back but certainly not worth a 6+ hour hold time vs. having the text in the background while I can keep working
Price of flight went down $50, would like to get the money back but certainly not worth a 6+ hour hold time vs. having the text in the background while I can keep working
Jul 12, 2021, 2:22 pm
#1403
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
As a comparison, sitting in MIA currently with a number of delayed flights due to strong storms throughout the day. Connected to the AA PLT line in 5 minutes, callback option offered as well. If it were Delta in this situation I’d be looking at around 4-6 hours on a good day.
So shameful.
So shameful.
Jul 12, 2021, 2:26 pm
#1404
Join Date: Jun 2021
Programs: DL Diamond, UA Gold, Marriott Ambassador, Hyatt Globalist
Posts: 200
Jul 12, 2021, 2:28 pm
#1405
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Jul 12, 2021, 3:37 pm
#1406
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
Jul 12, 2021, 3:41 pm
#1407
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Lol yes I would but it has a cleared RUC attached to it (ATL - SAN on the 764) so I need an agent who can process and either just issue the refund without having to mess with the RUC or can re-deposit and then re-apply (there's still space showing so shouldn't be an issue for re-clearing).
Jul 12, 2021, 3:52 pm
#1408
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
As a comparison, sitting in MIA currently with a number of delayed flights due to strong storms throughout the day. Connected to the AA PLT line in 5 minutes, callback option offered as well. If it were Delta in this situation I’d be looking at around 4-6 hours on a good day.
So shameful.
So shameful.
Jul 12, 2021, 6:29 pm
#1409
Join Date: Aug 2000
Location: Flagler County, FL
Programs: Delta Skymiles, Marriott Bonvoy
Posts: 114
I just went to the airport to make the change. I wasn't travelling for a few more weeks on that itinerary.
Last edited by Jax Tom; Jul 12, 2021 at 6:30 pm Reason: Edit: this was supposed to be a reply to an earlier post, sorry
Jul 13, 2021, 5:45 am
#1410
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 416
When did the chat on delta.com stop working? After pressing the "Representative"-button, no reply is given from the chat bot.