Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Mar 13, 2020, 10:30 am
#106
Join Date: Apr 2013
Posts: 799
Singapore was a great idea - took an hour to manage everything but at .08/minute or whatever it was it was worth it.
Mar 13, 2020, 11:36 am
#108
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
Still waiting @Delta For a follow up on my tweet..
Delta hangs up on you and says they have IT issues and try back in an hour!
Mar 13, 2020, 11:45 am
#109
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
I have an award reservation made yesterday that I need to cancel. When I try to do so online within the 24 hour grace period, a warning says there will be a $150 redeposit fee and subject to additional change fees.
The wait time on the phone said 57 minutes.... I am now at almost two hours and no update message, just music.
I think I may just drive 10 minutes to IAD and walk up to a bored check in agent to get this done properly!
Thoughts?
The wait time on the phone said 57 minutes.... I am now at almost two hours and no update message, just music.
I think I may just drive 10 minutes to IAD and walk up to a bored check in agent to get this done properly!
Thoughts?
She said that if it was a paid ticket she could help and refund with no fees, SkyMiles had to be done via phone with SM agent.
She made notes in record and said I will not have access to the 140,000 miles for about 7 days if I am lucky.
If I do get charged the $300 redeposit fee, I will have to deal with them again.
Problem is I need the miles now.
AA and UA can handle stuff like this right now in a reasonable manner with one quick phone call.
i witnessed another guy with a similar situation walk up with a paid ticket for tomorrow and she changed it in 2 minutes with no fees even though it was a higher fare (he tried unsuccessfully on the web so drove to Dulles too).
Delta IT and SkyMiles really suck.
This agent was sooooo nice and experienced but could not help.
Wasted 2 hours, manpower and parking fee :-(
Mar 13, 2020, 4:29 pm
#110
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,234
Not surprising. Airport agents are mostly not trained on SkyMiles. It is a different process that they are not trained to handle. Have you tried calling Singapore reservations?
Mar 13, 2020, 6:06 pm
#111
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
Mar 13, 2020, 6:14 pm
#112
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
Mar 13, 2020, 10:00 pm
#113
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
Mar 13, 2020, 10:32 pm
#114
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
(It's listed on the Delta contact info page if you ever need to find it from scratch)
Use Google Voice, Skype, or something similar. Last time I did this I think it was like 3c/minute which is basically free.
Mar 14, 2020, 12:02 am
#115
Join Date: Dec 2010
Location: Gangnam-gu, Seoul, Korea
Programs: KE Skypass Morning Calm Member, OZ Club
Posts: 2,352
Just my experience. Bought a ticket late last night (soju made me do it) ATL-ORD for my visit back to US next month. Website wouldn't let me cancel. Called the local Korean number here in Korea. I did speak in Korean, but I had NO WAIT. Color me surprised. Not a second wait.
So I just called back to the English line - also picked up RIGHT AWAY. It's 3 PM here on Sunday (2 AM Sunday East Coast US time). Not sure where they route to.
So I just called back to the English line - also picked up RIGHT AWAY. It's 3 PM here on Sunday (2 AM Sunday East Coast US time). Not sure where they route to.
Mar 14, 2020, 7:49 am
#116
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,933
got this text from Delta last night:
“If you can't get through and won't make your flight, don't worry. Delta will ensure all changes are processed and applicable credits will be issued.”
“If you can't get through and won't make your flight, don't worry. Delta will ensure all changes are processed and applicable credits will be issued.”
Mar 14, 2020, 8:29 am
#117
Join Date: Sep 2008
Posts: 40
I think that is a little unfair. I *do* think that there is an element of truth to the fact that Delta seems to intentionally limit online self-service options. That needs to be fixed. That said, having long hold times for what is a truly unprecedented event in the entirety of aviation (the only two close follows were the Icelandic volcanoes and the grounding after 9/11) should not be surprising.
The aviation world is in complete disarray. All things considered, I think Delta has done a good job - better than most - in taking care of their customers in this crisis. I'd give them a little slack. Especially when things escalated after Wednesday night's presidential briefing that stewed a lot of immediate confusion (there is a huge difference between "banning all flights" vs "banning most foreign nationals").
The aviation world is in complete disarray. All things considered, I think Delta has done a good job - better than most - in taking care of their customers in this crisis. I'd give them a little slack. Especially when things escalated after Wednesday night's presidential briefing that stewed a lot of immediate confusion (there is a huge difference between "banning all flights" vs "banning most foreign nationals").
Mar 14, 2020, 8:50 am
#118
Join Date: Feb 2020
Location: London/JAX
Programs: DL PM, BA Gold, UA Silver, Marriott Titanium, Hilton Gold, Radisson Premium, Global Entry, CLEAR
Posts: 872
As a GM I got hung up on 2 or 3 times yesterday and went through on the 3rd or 4th time with a 10 minute wait and a callback around 5:00PM Central. Called because of Pre Check not printing on my boarding pass even though I have GE. Since she had to reissue my ticket and my upgrade to J had cleared she reissued my ticket in J for free, was a pleasure to deal with! Ended up Tweeting at 5:30 because I forgot to ask if I'd lose my meal selection, not a big deal at all and very non urgent. Still haven't got a response there.
Mar 14, 2020, 9:13 am
#119
Join Date: Aug 2009
Location: NYC, SHA/PVG, PEK/PKX
Programs: DL PM, AS 100k, National EE, Hertz PC, Marriott Platinum, Hilton Gold
Posts: 93
FB DM seems to work. They got back to me after 30 hrs. You need to provide all they need before they reply
Mar 14, 2020, 9:31 am
#120
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,310
