Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
#46
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,064
Had a colleague (Gold) call in this morning (about 8am Eastern) and got a message that the wait was 51 hours to reach an agent!
#47
Join Date: Jan 2011
Location: DTW
Programs: DL DM, National EE, Hertz PC, IHG PL, Bonvoy Amb
Posts: 1,334
Meanwhile, I have been waiting for 3 hrs for AMEX Global Bus Travel to call me back confirming changes I requested them to make to a ticket they control.
Also, waiting 2+ hrs now for twitter to confirm a RUC request (should have done this when I was on the phone with PL line but totally forgot)
#48
Join Date: May 2009
Location: MAD/LAX/MNL/PIT
Programs: DL DM, PR, TG, UA, CX (Asia Miles), BT, AY, AA
Posts: 906
I've encountered dropped calls on my end: it said "your call cannot be completed due to technical difficulties; please try again later".
The overseas offices should be okay (MNL's call center is still up and running despite a short wait), but I'm concerned the MNL agents are less capable than the U.S. agents, particularly as it comes to GUCs.
The overseas offices should be okay (MNL's call center is still up and running despite a short wait), but I'm concerned the MNL agents are less capable than the U.S. agents, particularly as it comes to GUCs.
#49
Join Date: Jul 2003
Location: Atlanta
Posts: 5,105
Called DL in Singapore after waiting for many hours for a callback. 5 minutes all done. So professional and lovely to deal with!
#51
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
DM & Being Put On Hold For Over 2 Hours
Just tried to call into DL for something that can not be done on the internet, and as a DM was told the wait time would be over 2 hours?!?!? Is anybody else getting these messages?
#52
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
Yeah, if they had a desk for non Corona Virus issues and it was easy to get through, everyone would just call that number, no matter what their issue. As it is, I am sure that a lot of Platinums and Diamonds call in for friends or family members (not traveling with them) to make or change reservations. Delta can't very well say no.
#53
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,820
#54
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,229
Just yell into the phone DYKWIA. That should work
#55
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,309
#56
Join Date: Dec 2001
Location: Seattle, WA;HH Diamond, Avis PS, DL PM & 1MM ... back to travelling the globe consulting aerospace engineering
Posts: 749
when asked for the extension number, use 395942# so DL is more effectively aware of your status and promotes your call to the top of the hold queue
#57
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
DL should deal with the people who scream the loudest into the phone while on hold. Has to be some technology to monitor and create a metric.
#58
Join Date: Jul 2003
Location: Atlanta
Posts: 5,105
Call Singapore. Got through right away. Classiest service ever.
#59
Join Date: Apr 2011
Posts: 3,394
I don't know if you're serious or not, but that sounds like a terrible idea! Imagine an airport when a weather system moves in and cancels hundreds of flights...it's just going to be a literal screaming match to get through.
#60
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,309