Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Dec 16, 2020, 7:19 am
#496
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
That was it.
Not an issue on UA or WN. DL back-end is pretty weak if that cuts off the ability to make online changes.
The very nice agent I chatted with explicitly blamed DL laying off cs agents due to COVID. Not a smart place to cut costs IMO. I still get immediate response from UA or AA (and I think AS but haven't tested lately) and that is a key distinguishing factor for frequent travelers.
Not an issue on UA or WN. DL back-end is pretty weak if that cuts off the ability to make online changes.
The very nice agent I chatted with explicitly blamed DL laying off cs agents due to COVID. Not a smart place to cut costs IMO. I still get immediate response from UA or AA (and I think AS but haven't tested lately) and that is a key distinguishing factor for frequent travelers.
Dec 16, 2020, 8:01 am
#497
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
That was it.
Not an issue on UA or WN. DL back-end is pretty weak if that cuts off the ability to make online changes.
The very nice agent I chatted with explicitly blamed DL laying off cs agents due to COVID. Not a smart place to cut costs IMO. I still get immediate response from UA or AA (and I think AS but haven't tested lately) and that is a key distinguishing factor for frequent travelers.
Not an issue on UA or WN. DL back-end is pretty weak if that cuts off the ability to make online changes.
The very nice agent I chatted with explicitly blamed DL laying off cs agents due to COVID. Not a smart place to cut costs IMO. I still get immediate response from UA or AA (and I think AS but haven't tested lately) and that is a key distinguishing factor for frequent travelers.
WN has no concern that OAL has used one of the coupons on the ticket. I've not used UA system, but there's a difference between a same day/24hr standby/confirmed and a regular change. The first can be handled by simply revalidation of the ticket. The latter requires issuing a new ticket.
I know AA can't make changes (except SDC) online if checked in.
Dec 16, 2020, 11:21 am
#498
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
WN has no concern that OAL has used one of the coupons on the ticket. I've not used UA system, but there's a difference between a same day/24hr standby/confirmed and a regular change. The first can be handled by simply revalidation of the ticket. The latter requires issuing a new ticket.
Dec 16, 2020, 2:49 pm
#499
Join Date: Aug 2020
Location: SFO
Programs: Many
Posts: 109
Booking a Ticket via the DL's website today was quite a frustrating and slow experience, I'm surprised I didn't get charged twice considering how many reloads I needed to get my ticket.
Dec 16, 2020, 3:08 pm
#500
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Dec 16, 2020, 3:23 pm
#501
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Dec 19, 2020, 4:56 am
#502
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,168
Hold Time for Agent
Why does it take so long to be able to talk with reservations. Yesterday 45 minute wait called 5:00AM no call back option or advisement of hold time waited 30 minutes then gave up. How many reservation centers are there. Years back they worked together picking up calls.
Jan 8, 2021, 10:13 am
#503
Join Date: Mar 2010
Location: Arlington, VA
Programs: DL DM, 1.5 MM; AS MVP Gold 100K; HHonors Diamond; AMEX Platinum
Posts: 487
Called today at 10:00 am Mountain time. Wait time was 1 hour 30 minutes on the Diamond line. I shudder to think how much worse it is for others.
Jan 8, 2021, 2:50 pm
#505
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
Dunno if related, but could be if it leads to need for rebookings: saw something on FB about arrival rate into ATL being limited due to ATC facility cleaning.
https://www.fly.faa.gov/flyfaa/flyfa...p?p=0&ARPT=ATL
Due to OTHER / OTHER, there is a Traffic Management Program in effect for traffic arriving Hartsfield-Jackson Atlanta International Airport, Atlanta, GA (ATL). This is causing some arriving flights to be delayed an average of 57 minutes.
https://www.fly.faa.gov/flyfaa/flyfa...p?p=0&ARPT=ATL
Due to OTHER / OTHER, there is a Traffic Management Program in effect for traffic arriving Hartsfield-Jackson Atlanta International Airport, Atlanta, GA (ATL). This is causing some arriving flights to be delayed an average of 57 minutes.
Jan 8, 2021, 7:07 pm
#506
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,193
Definitely noticed wait times up this week... called a few times and was quoted over 30 min. Finally decided to request a callback and got one after about 30.
Jan 9, 2021, 7:14 am
#507
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,150
I’ve done exchange after exchange on almost any ticket ...you sometimes don’t even get that option on Delta’s website, thus forcing the dreaded call, if you can even get hold of someone in a timely manner! One of the reasons I bailed DL!
Jan 9, 2021, 9:14 pm
#508
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Delta.smart it certainly isn't. I had to wait nearly an hour tonight for a callback as a PM to book a flight because the website wouldn't accept one of my ecredits. All sorted though with a great agent, and it wasn't particularly time sensitive either.
Feb 10, 2021, 12:43 pm
#509
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Phone issues and overall bad service
Not sure If it is me, but is getting a hold of an actual person turning into a nightmare. I have called the DM line multiple times this year and have never been able to get an agent in under 10 minutes, sometimes it has been up to 30 minutes plus. Unfortunately I need to call frequently to get things done, either using vouchers, getting seats since I have multiple tickets with my family etc. Unsure if all lines are merged or I feel super sorry for the lower sky members
I am buying more and more Economy Plus since F is no different and not worth the extra price at the the moment. Any ideas when they will restore F to actual full service?
I am buying more and more Economy Plus since F is no different and not worth the extra price at the the moment. Any ideas when they will restore F to actual full service?
Feb 11, 2021, 3:58 pm
#510
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,150
Not sure If it is me, but is getting a hold of an actual person turning into a nightmare. I have called the DM line multiple times this year and have never been able to get an agent in under 10 minutes, sometimes it has been up to 30 minutes plus. Unfortunately I need to call frequently to get things done, either using vouchers, getting seats since I have multiple tickets with my family etc. Unsure if all lines are merged or I feel super sorry for the lower sky members
I am buying more and more Economy Plus since F is no different and not worth the extra price at the the moment. Any ideas when they will restore F to actual full service?
I am buying more and more Economy Plus since F is no different and not worth the extra price at the the moment. Any ideas when they will restore F to actual full service?