Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
#2206
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,636
These chat agents take forever to connect, and they absolutely suck. They just keep parroting unrelated statements instead of addressing the issue. Then when I ask if they could have a supervisor or manager look at the problem, they just disconnect, and it will then be a multi hour wait for the next agent. I am then sent a survey that when I respond to it, the system tries to ask me questions again as if I'm contacting them for the first time.
I guess having status means nothing.
After spending hours with inept agents (who are probably outsourced), I went to the airport, where the counter agent solved the problem with three clicks of the mouse. I sincerely hope this is not the new normal at Delta.
I guess having status means nothing.
After spending hours with inept agents (who are probably outsourced), I went to the airport, where the counter agent solved the problem with three clicks of the mouse. I sincerely hope this is not the new normal at Delta.
Last edited by diburning; May 15, 2022 at 12:10 pm
#2207
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
The best thing to do nowadays is to call the DL CS number direct. It's limited hours, but at least the CS agents are US-based, empowered and trained/experienced, so they will get what you need done quickly and efficiently, though it is not their job (but just explain to them that the chat/SMS "reservations" told you to call them).
#2208
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,105
1h45m hold time on Plat line; no call-back option
Headline says it all. Can't put in my FF #. Not feeling the love. Two res that need to go to the reissue desk. One Monday evening shot.
#2209
Join Date: Apr 2010
Location: MCO (Formerly LAX)
Programs: DL PM
Posts: 310
^Interesting, I called at 6pm, was quoted 34 minutes for a call back, waited just over an hour and someone called me back. They couldn't solve my problem though.
#2211
Join Date: Oct 2017
Location: Kansas City, MO
Programs: DL Plat, UA Plat
Posts: 150
Meanwhile have watched the price increase by 15k miles, and now inventory at the higher price appears to be drying up (seeing only x tickets left at this price where I was not before). So getting nervous.
Anybody know if this is normal right now for international ticketing or does it sound like I have been transferred into a black hole? Considering HUCA but I think I am likely to get told it is normal, just have to wait, and get sent to the back of the line.
#2212
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,105
all well now
Tried tonight and it was 10m, with call-back option. Great Dallas agent, did 2 reissues in 8m. Feeling the love again. Really, sometimes it takes so little to make us happy.
#2213
Join Date: Jun 2015
Location: Seattle
Programs: DL DM; Hyatt Globalist; etc
Posts: 540
Truthfully, this might be the problem that pushes me toward AS/AA.
Stuck in an airport due to a MX delay (which is 100% going to cause a missed connection), and it's nearly impossible to get ahold of anyone within a reasonable timeframe. Hold times are two hours as a Platinum, by which time anything could happen.
This wasn't as much of a problem when DL was running a better operation (though this is a KL MX problem), but now I find myself calling a lot more when things go wrong. Even if/when you do reach someone, there's usually a 30 minute wait while they talk to a supervisor for anything that's not trivial.
Stuck in an airport due to a MX delay (which is 100% going to cause a missed connection), and it's nearly impossible to get ahold of anyone within a reasonable timeframe. Hold times are two hours as a Platinum, by which time anything could happen.
This wasn't as much of a problem when DL was running a better operation (though this is a KL MX problem), but now I find myself calling a lot more when things go wrong. Even if/when you do reach someone, there's usually a 30 minute wait while they talk to a supervisor for anything that's not trivial.
Last edited by manacit; May 21, 2022 at 11:21 pm
#2214
Join Date: May 2001
Location: Atlanta
Programs: Delta PL, Hilton Diamond, past AA Gold
Posts: 167
the bot didnt work for me...indicated 80 min wait time and then timed out on me!
The app nor the laptop works to change my international flight/including city.
I havent had such wait times since 2020
would they help with rebooking at airport? I asked at LAX when I checked in but they indicated its only bag drop check in. If I cant get through is there an airport option? Not ideal as prices keep increasing meanwhile.
#2215
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,636
Are you flying in Delta One? The agents in the Delta One room at LAX will be able to help you.
#2216
Join Date: Jun 2020
Location: ORD/MDW
Programs: DL PM, AA PPro, HHonors Gold, Hertz President's Circle, Enterprise Silver
Posts: 197
Called to apply an RUC today about 1230pm central time- was quoted 10min and got an agent in 9 - not too bad. Now the actual applying part....
#2217
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
It's so sad that I was thrilled today because my hold time was "only" 33 minutes.
#2218
Join Date: Dec 2003
Location: NYC
Posts: 6,423
FWIW, this was my experience with the competition over multiple calls in the morning. AA did callbacks that averaged 10 minutes, although once I had to hold an additional 5 minutes. BA UK averaged about 5 minutes. BA US was too busy and hung up.
The issue was rescheduling a flight that was delayed 8.5 hours for aircraft maintenance. The flight was only delayed more than a few minutes once in the past two months (and that was only 57 minutes).
The issue was rescheduling a flight that was delayed 8.5 hours for aircraft maintenance. The flight was only delayed more than a few minutes once in the past two months (and that was only 57 minutes).
#2219
Join Date: May 2021
Programs: Flying Blue Gold, BA Bronze, Ex-skywards Platnium
Posts: 646
Even the 855 number for when your flight gets cancelled takes on average 35 minutes based on 14 tries.
#2220
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,492
Looking to split the PNR for a family trip (4 total) so we're all eligible for upgrades (me as DM + child and wife as PM + child).
Call 1: 10 minute wait but agent claims I'm not allowed to split off passengers and would need to rebook.
Call 2: Only 3 minute wait and agent claims she can split passengers off the PNR, but only 1 at a time (so I wouldn't be able to get 2 and 2). Ask for a supervisor, and after a 45 minute wait she comes back and said the supervisor successfully split the PNR.
In total about 1 hour wasted for something that used to take less than a couple minutes. A far cry from the days of a dedicated DM desk. And it seems emblematic of Delta's phone agent problem, hire a ton of new agents without proper training and then the bottleneck moves from long wait times just to get a front-line agent to long wait times for a supervisor who can actually do what you need them to do.
Call 1: 10 minute wait but agent claims I'm not allowed to split off passengers and would need to rebook.
Call 2: Only 3 minute wait and agent claims she can split passengers off the PNR, but only 1 at a time (so I wouldn't be able to get 2 and 2). Ask for a supervisor, and after a 45 minute wait she comes back and said the supervisor successfully split the PNR.
In total about 1 hour wasted for something that used to take less than a couple minutes. A far cry from the days of a dedicated DM desk. And it seems emblematic of Delta's phone agent problem, hire a ton of new agents without proper training and then the bottleneck moves from long wait times just to get a front-line agent to long wait times for a supervisor who can actually do what you need them to do.