Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Apr 9, 2020, 2:36 pm
#151
Join Date: Feb 2014
Location: LAS (was CMH)
Programs: WN RR, DL SM, Hilton, Marriott, National
Posts: 45
Unable to cancel online, getting "Oh no! We're sorry, but we are unable to process your request. Please try again later."
Have been trying "again later" all day. What gives? Wouldn't it be more efficient for all involved to have the online options working, instead of tying up phone lines and employee time? /rant
I guess I'll have to get in the phone queue.
Have been trying "again later" all day. What gives? Wouldn't it be more efficient for all involved to have the online options working, instead of tying up phone lines and employee time? /rant
I guess I'll have to get in the phone queue.
Apr 9, 2020, 11:44 pm
#152
Join Date: Feb 2020
Location: London/JAX
Programs: DL PM, BA Gold, UA Silver, Marriott Titanium, Hilton Gold, Radisson Premium, Global Entry, CLEAR
Posts: 870
Unable to cancel online, getting "Oh no! We're sorry, but we are unable to process your request. Please try again later."
Have been trying "again later" all day. What gives? Wouldn't it be more efficient for all involved to have the online options working, instead of tying up phone lines and employee time? /rant
I guess I'll have to get in the phone queue.
Have been trying "again later" all day. What gives? Wouldn't it be more efficient for all involved to have the online options working, instead of tying up phone lines and employee time? /rant
I guess I'll have to get in the phone queue.
Apr 15, 2020, 7:39 am
#153
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
I called the diamond line today and was able to get thru in 1 min hold time. The agent told me the call volume is going up as is booking for June and July
Apr 20, 2020, 2:13 pm
#154
Join Date: Apr 2008
Location: PNW
Programs: FreeAgent; DL Silver; IHG Diamond/ Ambassador
Posts: 687
The past week, I made three phone calls and was connected to the Gold Medallion line in less that 2 or 3 minutes. Quite a stark contrast in March when the estimated hold/ waiting time was more than 24 hours! I could see the volume of calls generally being less than it was but I wonder if DL expanded their call center capacities as well?
Apr 21, 2020, 9:11 am
#155
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
The past week, I made three phone calls and was connected to the Gold Medallion line in less that 2 or 3 minutes. Quite a stark contrast in March when the estimated hold/ waiting time was more than 24 hours! I could see the volume of calls generally being less than it was but I wonder if DL expanded their call center capacities as well?
May 9, 2020, 1:32 pm
#156
Join Date: Feb 2020
Location: London/JAX
Programs: DL PM, BA Gold, UA Silver, Marriott Titanium, Hilton Gold, Radisson Premium, Global Entry, CLEAR
Posts: 870
Trying to get a hold of Delta because they did a schedule change that would make me miss my connection and the Gold line wait time is SEVEN HOURS.
May 10, 2020, 9:00 am
#157
Join Date: Mar 2020
Posts: 85
Just do what I did last month and dropped a change request DM on Twitter before bed, went to sleep, and woke up 8 hours later to an accepted and completed request. Took them 7 hours to reply to a Twitter message, so it worked out well in my favor.
May 10, 2020, 9:23 am
#158
Join Date: Jul 2012
Programs: DL DM 2 MM, Marriott Bonvoy Lifetime Titanium/Ambassador Elite , Hilton Honors Lifetime Diamond
Posts: 502
I got the 4 hour wait time on the Diamond desk yesterday afternoon
Called this morning at 7:15 EDT and got right through
Called this morning at 7:15 EDT and got right through
May 10, 2020, 10:14 am
#159
Join Date: Feb 2020
Location: London/JAX
Programs: DL PM, BA Gold, UA Silver, Marriott Titanium, Hilton Gold, Radisson Premium, Global Entry, CLEAR
Posts: 870
I have a family member who's Diamond and so I ended up having them call and it was only a 31 minute callback time.
May 10, 2020, 3:48 pm
#160
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 4,589
Insane hold times
Been trying to call DL this weekend to address summer travel that can’t be cancelled online.
Current quoted hold time is 4:41. 😳
With no significant weather and few flights, they must have really cut down on agents.
Current quoted hold time is 4:41. 😳
With no significant weather and few flights, they must have really cut down on agents.
May 10, 2020, 4:17 pm
#161
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
The overwhelming majority of flights in June were cancelled yesterday. You chose the worst possible weekend. Give it a few days or maybe a week, things will return to normal
May 10, 2020, 4:19 pm
#162
Join Date: Nov 2005
Location: Central FL
Programs: DL Gold; Bonvoy Gold; HHonors Diamond; Avis Preferred, Hertz PC
Posts: 600
My wife (Plat) had to cancel a flight planned for later this week. Wanted to speak with an agent to get a refund rather than a credit. She called the plat line this morning and got a call-back in ~2 hours.
May 10, 2020, 6:23 pm
#163
Join Date: Feb 2020
Location: North of DTW
Programs: Delta PM, LATAM Gold, Bonvoy Gold, Hyatt Explorist, Hilton, Hertz Gold, Silvercar, Sixt
Posts: 171
You're a captive there in the ultimate fortress hub. Just get the call back option, and wait for the call. I think during this COVID-19 situation, we've all endured hours long waits.
Good luck!
May 10, 2020, 6:53 pm
#164
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,160
Sure is sounding like perhaps DL cut too much of the schedule and/or made too many connections impossible from the reductions... which is causing mass amounts of pax to call and cancel.
May 10, 2020, 6:55 pm
#165
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
I don't think so. Everyone was waiting for their flight to be officially cancelled so that they could get a refund instead of a credit. That happened yesterday, so now everyone is calling to request said refund. It'll settle down
