Amex Spend: Track your Status Boost

Old Sep 14, 20, 4:18 pm
  #16  
 
Join Date: Feb 2015
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Originally Posted by SNAGuy View Post
I'm noticing the same thing with my spend level not appearing in "Status Boost Tracker".

Just out of curiosity, how many here that are having the same issue are ALSO enrolled in the MQM bonus program that came our a few weeks ago?

I've received those MQM's and bonus miles but have not seen my spending increase in my Boost Tracker.
That’s the same boat I’m in.
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Old Sep 14, 20, 4:27 pm
  #17  
 
Join Date: Oct 2009
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Originally Posted by GagaPilot View Post
That’s the same boat I’m in.
Same here. Chatted with an Amex online agent and was told to wait for the “Status Boost update” till my monthly statement closes in September end.
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Old Sep 14, 20, 4:49 pm
  #18  
 
Join Date: Oct 2010
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Update

Delta tracker jumped up today and Amex "Track Your Status Boost" still stayed at 8/24.

i am signed up for the bonus MQM/RDM program.
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Old Sep 14, 20, 5:49 pm
  #19  
 
Join Date: Aug 2000
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Originally Posted by metalblaze View Post
Same here. Chatted with an Amex online agent and was told to wait for the “Status Boost update” till my monthly statement closes in September end.
I just had my statement ends on both accounts about a week ago. Maybe this is something in IT they are aware about and starting to let CS agents know, because on my call earlier today they were womdering why there was a discrepancy.

Just good to know I'm not the only one that has noticed it.
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Old Sep 14, 20, 6:34 pm
  #20  
 
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Same here. My Business Reserve closed on 9/10. The Bonus MQMs and RDMs posted to my DL SkyMiles Account. The AMEX Status Boost Update, DL Android APP and DL Web Page have not updated.
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Old Sep 14, 20, 7:38 pm
  #21  
 
Join Date: Aug 2000
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Originally Posted by SuperG1955 View Post
Same here. My Business Reserve closed on 9/10. The Bonus MQMs and RDMs posted to my DL SkyMiles Account. The AMEX Status Boost Update, DL Android APP and DL Web Page have not updated.
I've already called in and they are researching it, but it would be great to have others do it too so that they know there is a problem. My statement closing dates are the 7th and 8th of the month.
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Old Sep 16, 20, 7:47 am
  #22  
 
Join Date: Sep 2020
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Similar situation for me. I have Reserve and Platinum cards. About the time I signed up for MQM/RDM offer, status boost tracker for both cards stopped updating. Card spend in Delta app has continued to update. I should have received an MQM miles boost from Reserve card spending by now but I have not. Statements close at the end of the month. Two days ago, I chatted with CS agent and was told it would be resolved in 72 hours but I am not counting on it since this appears to be a larger issue for more people than just me. Good to know I am not the only one.
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shidden is offline  
Old Sep 16, 20, 5:51 pm
  #23  
 
Join Date: Mar 2012
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Originally Posted by SuperG1955 View Post
Same here. My Business Reserve closed on 9/10. The Bonus MQMs and RDMs posted to my DL SkyMiles Account. The AMEX Status Boost Update, DL Android APP and DL Web Page have not updated.
Add me to the list--Status Boost tracker stalled out about the time I signed up for the bonus miles program. Also should have had a Status Boost hit when last statement closed on 09/13. Talked to an AMEX rep who could see the problem, but had no solution. Giving it a couple days then if not sorted I'll be calling back.
socalflying is online now  
Old Sep 16, 20, 8:29 pm
  #24  
 
Join Date: Sep 2012
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Originally Posted by SNAGuy View Post
I'm noticing the same thing with my spend level not appearing in "Status Boost Tracker".

Just out of curiosity, how many here that are having the same issue are ALSO enrolled in the MQM bonus program that came our a few weeks ago?

I've received those MQM's and bonus miles but have not seen my spending increase in my Boost Tracker.
Ditto. Seems to have stalled around the time that I enrolled in the bonus. It has updated at least once--not sure if it was related to statement close. On the bright side, I'm actually closer to the boost than I originally thought thanks to some large purchases
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Old Sep 16, 20, 9:55 pm
  #25  
 
Join Date: Oct 2010
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Beta Mode ?!

I checked with the online chat and was told the track your boost was in "beta testing mode" and
only updated once a month at statement closing. Wow!!
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Old Sep 16, 20, 9:57 pm
  #26  
 
Join Date: Aug 2013
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Originally Posted by slcdc View Post
I checked with the online chat and was told the track your boost was in "beta testing mode" and
only updated once a month at statement closing. Wow!!
I swear chat reps just make stuff up sometimes
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Old Sep 17, 20, 6:42 am
  #27  
Taz
 
Join Date: Dec 2000
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I just did a live chat with an AMEX rep as well. I passed the $30K spending threshold and I'm due 15,000 MQM's. He said he'd "open a ticket" on the tracker not updating. He also said that they've passed all of my spending info on to Delta and I need to contact Delta to find out when my MQM's will be credited. Sounds like he was just trying to close out the chat session.
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Old Sep 17, 20, 11:59 am
  #28  
 
Join Date: Jul 2014
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Originally Posted by GagaPilot View Post
That’s the same boat I’m in.
Same issue here as well. We're going to need a bigger boat.
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Old Sep 17, 20, 6:04 pm
  #29  
 
Join Date: Sep 2012
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Originally Posted by Taz View Post
I just did a live chat with an AMEX rep as well. I passed the $30K spending threshold and I'm due 15,000 MQM's. He said he'd "open a ticket" on the tracker not updating. He also said that they've passed all of my spending info on to Delta and I need to contact Delta to find out when my MQM's will be credited. Sounds like he was just trying to close out the chat session.
Sounds frustrating... one of those cases where Delta tells you to contact AmEx, and AmEx tells you to contact Delta? "It's not our fault, it's theirs...."
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Old Sep 18, 20, 5:47 am
  #30  
Taz
 
Join Date: Dec 2000
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Originally Posted by tardyturtle View Post
Sounds frustrating... one of those cases where Delta tells you to contact AmEx, and AmEx tells you to contact Delta? "It's not our fault, it's theirs...."
That's exactly it. I contacted Delta, they said if they'd gotten the info from AMEX, they would've given me the miles. I pointed out that the Fly Delta app DOES have the correct spending level. Then they sent me a link to select whether or not I want the miles in my account or given to someone else. I couldn't make a selection. So now, according to Delta, that means that AMEX hasn't sent them the info and I need to go back to them. Back to AMEX and all I got was "we'll open a ticket but you should see them within 8-12 weeks". I know this isn't specifically related to the tracker not updating, but I can't help but believe it's a part of the problem. Something is awry with their processing.
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