delta phone reservations- getting a excellent rep
Jan 17, 2020, 3:30 pm
#1
Original Poster
Join Date: Oct 2018
Programs: Delta
Posts: 10
delta phone reservations- getting a excellent rep
I have called in on the gold medallion # several times trying to get someone experienced enough to help me. Is there a way to ask for escalation? I am trying to book seats on international flight that comes up as sold out but seat map show lots of open seats.
TIA.
TIA.
Jan 17, 2020, 3:36 pm
#2
Join Date: Apr 2011
Posts: 3,394
Or it could be going through a schedule change and seats are not being sold for a few days.
Jan 17, 2020, 3:41 pm
#4
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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If it's really very close to being sold out or actually sold out, even if you do get a seat, the ticket will be horrendously expensive.
Do GMs currently have guaranteed availability for full fare coach on any DL operated flight? At one point, this was an elite benefit and there was even a guarantee of a full fare business class seat for international route purchased seven days in advance of travel for higher tier elites.
Do GMs currently have guaranteed availability for full fare coach on any DL operated flight? At one point, this was an elite benefit and there was even a guarantee of a full fare business class seat for international route purchased seven days in advance of travel for higher tier elites.
Jan 17, 2020, 3:58 pm
#5
Original Poster
Join Date: Oct 2018
Programs: Delta
Posts: 10
Thanks for your fast replies. I am trying to book LAX-PVG- SGN. I can book DeltaOne but would rather save $ so I am Looking for PS seats on DL89 LAX-PVG. I can get delta one to book and can see the open PS seats. The connection in PVG is MU. If I leave out the connection, just going LAX-PVG I can get the seats? Very strange. Representative had no luck either and no explanation.
Jan 17, 2020, 4:06 pm
#6
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Join Date: Sep 2009
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Posts: 100,369
Have you considered buying a separate ticket for the MU flight? It sounds like some version of married segment logic, which is unusual when different airlines are involved, but MU has a JV with DL and the DL TPAC segment might be forcing the booking into a DL codeshare on MU. A better way, if it works, might be to explore booking the MU flight with a MU flight number and possibly with different codeshares, such as KLM, AF, or maybe KE, or trying to book the DL segment under a MU flight number, etc.
There could also be problems with having a DL PS fare for the DL TPAC segment and then connecting to a flight that doesn't offer a premium economy cabin. Are you sure that there's a through premium economy fare on this route?
If you have access to a very good real live human travel agent, they might be able to put the segments you want together on a single ticket/PNR, but you will almost certainly be charged a fee, probably in the $35-50 range.
There could also be problems with having a DL PS fare for the DL TPAC segment and then connecting to a flight that doesn't offer a premium economy cabin. Are you sure that there's a through premium economy fare on this route?
If you have access to a very good real live human travel agent, they might be able to put the segments you want together on a single ticket/PNR, but you will almost certainly be charged a fee, probably in the $35-50 range.
Jan 17, 2020, 4:06 pm
#7
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Join Date: Nov 2004
Location: 45° North
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Thanks for your fast replies. I am trying to book LAX-PVG- SGN. I can book DeltaOne but would rather save $ so I am Looking for PS seats on DL89 LAX-PVG. I can get delta one to book and can see the open PS seats. The connection in PVG is MU. If I leave out the connection, just going LAX-PVG I can get the seats? Very strange. Representative had no luck either and no explanation.
You might be able to get MU business class for the same price as PE.
Otherwise it sounds like MSP is right - either married segment or no PE fare available LAX-SGN on DL.
Jan 17, 2020, 4:09 pm
#8
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Join Date: Jul 2003
Posts: 23,021
Doesn't look like you can buy a DL PS fare for LAX-SGN that routes through PVG and includes MU flights. It looks like you can use VN from SGN-PVG in some cases. Or there just might not be any married segment bucket availability in PAG PS fare classes (just because there is availability on LAX-PVG does not mean there will be bucket availability all the way through to SGN). You could buy separate tickets with PS for LAX-PVG and then MU for PVG-SGN segment (which would have to be coach or business as they don't have a PE product on this route).
Last edited by xliioper; Jan 17, 2020 at 4:27 pm
Jan 17, 2020, 4:19 pm
#9
Original Poster
Join Date: Oct 2018
Programs: Delta
Posts: 10
More good replies...thanx! Although you all have lingo I don’t understand I think you are suggesting I should get to PVG on delta and book PVG-SGN directly on MU. I am a little nervous about that since if there is an issue with delays or anything I won’t have delta to help me.
on MU website they should flight available in economy and business.
my original question was how to get a good phone rep on delta? Can you ask to be escalated?
what is TPAC?
on MU website they should flight available in economy and business.
my original question was how to get a good phone rep on delta? Can you ask to be escalated?
what is TPAC?
Jan 17, 2020, 4:40 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,021
More good replies...thanx! Although you all have lingo I don’t understand I think you are suggesting I should get to PVG on delta and book PVG-SGN directly on MU. I am a little nervous about that since if there is an issue with delays or anything I won’t have delta to help me.
on MU website they should flight available in economy and business.
my original question was how to get a good phone rep on delta? Can you ask to be escalated?
what is TPAC?
on MU website they should flight available in economy and business.
my original question was how to get a good phone rep on delta? Can you ask to be escalated?
what is TPAC?
Jan 17, 2020, 5:33 pm
#11
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
I would try matrix or Google flights. Even though DL/MU will help with a missed connection (even on separate tickets), it's fairly easy to get all the flights on one ticket if it's a technology error and not a fare rules/married segment issue.
What are the dates?
What are the dates?
Jan 18, 2020, 12:29 am
#13
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
One more piece of lingo you'll see on FT that you might want to store: HUCA (Hang Up Call Again) - there's not a magic code you can use to get routed to an "excellent rep" but if the one you got isn't doing it for you politely end the call and then try again 
Note: this works a whole lot better if you have access to elite lines, for general members if there's a long hold time this probably just makes you
since calling back after an hour hold would suck
Note: this works a whole lot better if you have access to elite lines, for general members if there's a long hold time this probably just makes you
since calling back after an hour hold would suck
Last edited by ryan182; Jan 18, 2020 at 12:47 am
Jan 18, 2020, 8:59 am
#14
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
You aren't looking to stop-over in PVG, right?
You might consider VN as the connection also. Very nice airline, although you will earn fewer miles/MQDs if booking with MR or VN flight numbers because VN isn't a preferred partner.
You might consider VN as the connection also. Very nice airline, although you will earn fewer miles/MQDs if booking with MR or VN flight numbers because VN isn't a preferred partner.
Jan 18, 2020, 4:55 pm
#15
Join Date: May 2011
Programs: Delta Diamond; Marriott Gold Elite
Posts: 170
Do GMs currently have guaranteed availability for full fare coach on any DL operated flight? At one point, this was an elite benefit and there was even a guarantee of a full fare business class seat for international route purchased seven days in advance of travel for higher tier elites.