DL999 Earns 0 miles/0 MQM/0MQD?
Jan 10, 2020, 11:07 pm
#1
Original Poster
Join Date: Jan 2020
Posts: 2
DL999 Earns 0 miles/0 MQM/0MQD?
Hi there! I'm a long-time Flyertalk lurker who is switching over my flying to Delta in 2020. I'm still getting my feet under me in terms of elite qualification with Delta's program, so hopefully I'm not missing something really obvious with this question. I'm making a reservation from SEA to MCO and when I select DL 999, it shows up as 0 miles/0 MQMs/$0 MQDs. It doesn't matter what class of service I select, it doesn't matter what date I select (at least in late January/early February). Any idea why this seems to be a mile/qualification-ineligible flight? Is this common for Delta, either with SEA-MCO or just more generally?
Thanks for any insight you might have and hopefully I haven't missed this elsewhere. I couldn't find anything that seemed relevant, but the search terms are a bit hard to dial in uniquely.
-Seaflyer1234
Thanks for any insight you might have and hopefully I haven't missed this elsewhere. I couldn't find anything that seemed relevant, but the search terms are a bit hard to dial in uniquely.
-Seaflyer1234
Jan 10, 2020, 11:44 pm
#2
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM, Southwest A List and CP
Posts: 1,102
Welcome. As long as you pay fully for the ticket (so not an award ticket or something like that), you will earn miles, MQMs and MQDs. I think that there is consensus on this forum that delta.com is not the most reliable outfit when it comes to details like this, so just ascribe the lack of miles etc. to an IT mishap.
Jan 11, 2020, 12:01 am
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
The pre purchase calculations are regularly off. Once you complete the purchase it'll show correctly. If DL coded and paid with cash you'll earn always. How you earn can vary, but you will warn.
Jan 11, 2020, 1:04 am
#5
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,346
Do know that it’s also past midnight in ATL and the start of “Schedule Change Saturday” which occurs every Saturday and sometimes continues into Sunday. Over the weekends things can display wonky on DL’s website, such as seat-maps being entirely greyed out, among other things. Can’t tell you why - just the way it is.
Last edited by ATOBTTR; Jan 11, 2020 at 1:12 am
Jan 11, 2020, 5:10 am
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,043
The mileage calculator has been known to be buggy at times and show erroneous info, while the flights post correctly after being flown. It's pretty clear what calculator code used on the website is not the same as what they use in the backend systems for actually crediting which appears to be more robust. I wouldn't worry about it.
Last edited by xliioper; Jan 11, 2020 at 5:21 am
Jan 13, 2020, 12:51 am
#9
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,916
I'm less certain than you guys.
In the old interface if you weren't logged in the checkout screen omitted MQM/MQD info entirely. In the new interface it says "as a SkyMiles Member you could earn xxx MQMs yyy MQDs" etc. In neither case does it show zeroes across the board.
So if OP meant literally "it shows up as 0 miles/0 MQMs/$0 MQDs" then it's some other kind of glitch. If they just meant the info wasn't there then indeed it seems like they got the old UI (lucky!) and weren't logged in.
In the old interface if you weren't logged in the checkout screen omitted MQM/MQD info entirely. In the new interface it says "as a SkyMiles Member you could earn xxx MQMs yyy MQDs" etc. In neither case does it show zeroes across the board.
So if OP meant literally "it shows up as 0 miles/0 MQMs/$0 MQDs" then it's some other kind of glitch. If they just meant the info wasn't there then indeed it seems like they got the old UI (lucky!) and weren't logged in.