Love the lack of recognition!!
Dec 18, 2019, 8:48 am
#33
Join Date: May 2019
Location: RTW
Programs: Delta PM, AA PlatPro
Posts: 406
These are my favorite threads and one of the reasons I love reading pages of responses.
A person fixates on something completely and utterly trivial.
They post about this as if it’s an injustice or war crime.
And then most people pile on, and some people defend.
It’s hilarious.
—
I apply the ‘letter to editor test’ here.
Would the OP have taken the time to write a hand written letter, or type out and mail a form letter to an editor of a paper or management about this?
if no - read the comments and giggle.
if yes - read the comments and giggle.
the internet makes it sooo easy for people to complain about the most ridiculous things in the world.
At least many of us can watch with amusement all the reactions from our screens too
A person fixates on something completely and utterly trivial.
They post about this as if it’s an injustice or war crime.
And then most people pile on, and some people defend.
It’s hilarious.
—
I apply the ‘letter to editor test’ here.
Would the OP have taken the time to write a hand written letter, or type out and mail a form letter to an editor of a paper or management about this?
if no - read the comments and giggle.
if yes - read the comments and giggle.
the internet makes it sooo easy for people to complain about the most ridiculous things in the world.
At least many of us can watch with amusement all the reactions from our screens too
Dec 18, 2019, 8:55 am
#34
Join Date: May 2003
Location: Salt Lake City, Utah, DL DM since inception, 3+ MM, HH Gold, SPG-Gold
Programs: DL, UA, AA, HH, SPG, HH, Hertz, Avis
Posts: 1,838
This thread is sort of turning into a "DYKWIA Light" thread!! :-)
Personally, I really don't care one way or the other, I view the "thank you for being" like our daily "How are you", creating a ruckus if actually answered honestly (i.e. "Now that you ask, let me tell you about my constipation problems I had when going to the bathroom this morning"). I think we all stick with "fine, thank you" even though we may be on death's door!! Similar to the FA thank you, we all know it is corporate meaningless niceties, and any or no answer in return , being just as meaningless, will suffice. JMHO
Personally, I really don't care one way or the other, I view the "thank you for being" like our daily "How are you", creating a ruckus if actually answered honestly (i.e. "Now that you ask, let me tell you about my constipation problems I had when going to the bathroom this morning"). I think we all stick with "fine, thank you" even though we may be on death's door!! Similar to the FA thank you, we all know it is corporate meaningless niceties, and any or no answer in return , being just as meaningless, will suffice. JMHO
Dec 18, 2019, 10:01 am
#37
Join Date: Jul 2005
Location: MKE
Programs: DL 2 MM
Posts: 904
Dec 18, 2019, 10:41 am
#40
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,878
Dec 18, 2019, 11:52 am
#44
Join Date: Jan 2015
Location: USA
Programs: DL PM
Posts: 195
I'm astonished this made it past beta testing. Ever passenger I've seen be thanked in this way is always super uncomfortable, as is the FA, as it's very impersonal and repetitive. One man even responded with "Oh, thank you, that's very heartfelt (sarcasm)." I felt bad for the flight attendant as she was just doing her job.
Dec 18, 2019, 12:51 pm
#45
Join Date: Apr 2016
Posts: 1,878
I really don't understand why people get so worked up about this. If the FA is taking the time and making the effort to go around and thank pax, they obviously care about doing the best job that they can and the customer. This is so much better than the ATL based crews that just go through the motions, doing the bare minimum, as surly as can be. I always make sure to the let FA know that their hard work and effort is appreciated and does not go unnoticed.
With all the data that DL collects now, what goes around, comes around. FA's are human, and humans feel joy when they see that their actions have directly made someone else happy. Eventually, and perhaps even now, FA's are going to know beforehand whether its worth it to go out of their way for a customer. If the customer is going to be grateful, FA's will put in the effort for you, and if you're ungrateful, nobody is going to go out of their way for you.
I was in Y for the first time this year last week. The FA came around to check on me periodically to refill my glass and see if there was any additional snacks or drinks or anything else he could bring me. It wound up being one of my most enjoyable flights this year - I received more attentive service than the pax in F! I talked to him for a couple minutes, but did not inquire as to why I was receiving special treatment, but I am fairly certain it was because of the data they have collected on me over the years. Moral of the story...be nice
With all the data that DL collects now, what goes around, comes around. FA's are human, and humans feel joy when they see that their actions have directly made someone else happy. Eventually, and perhaps even now, FA's are going to know beforehand whether its worth it to go out of their way for a customer. If the customer is going to be grateful, FA's will put in the effort for you, and if you're ungrateful, nobody is going to go out of their way for you.
I was in Y for the first time this year last week. The FA came around to check on me periodically to refill my glass and see if there was any additional snacks or drinks or anything else he could bring me. It wound up being one of my most enjoyable flights this year - I received more attentive service than the pax in F! I talked to him for a couple minutes, but did not inquire as to why I was receiving special treatment, but I am fairly certain it was because of the data they have collected on me over the years. Moral of the story...be nice
