Delta System Outage 12/16/2019 & Fly Delta App - "Test Notification"

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Dec 16, 2019, 11:45 am

#31

B302LS

Join Date: Jul 2018

Location: DTW

Programs: DL Platinum, Hertz PC, IHG Gold

Posts: 55

Quote:

Originally Posted by BradleyFlyer

Yuck. Good luck on your travels. Hopefully this doesn't impact operations.

Luckily it seems like I’ve been spared since its a Virgin operated flight. There seemed to be some confusion at the Delta check-in counters, but I don’t know if thats related or a coincidence.

Dec 16, 2019, 11:45 am

#32

Matt Blackburn

Join Date: Dec 2019

Programs: Delta

Posts: 1

Same here. Can't log in from android or on the website.

Dec 16, 2019, 11:49 am

#33

Flaneurs

Join Date: Jan 2013

Location: MT, USA

Programs: Ex-5C club, Skymiles Gold

Posts: 454

App asks to check your information and try again but somehow I don’t think my fingerprint will change.

Dec 16, 2019, 11:50 am

#34

MSPeconomist

A FlyerTalk Posting Legend

Join Date: Sep 2009

Location: Minneapolis: DL DM charter 2.3MM

Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM

Posts: 100,404

Operations might be coming back. I'm seeing a bunch of DL mainline aircraft moving around at MSP again.

Dec 16, 2019, 11:51 am

#35

Hepsaint

Join Date: Aug 2007

Programs: Delta PM, SPG, Hertz Presidents Circle, IHG Ambassador, CLEAR/Global Entry

Posts: 239

Still cant log-in here in California

Dec 16, 2019, 11:57 am

#36

TTT

FlyerTalk Evangelist

Join Date: Nov 2004

Location: 45° North

Programs: DL DM MM, HH Diamond

Posts: 10,196

Quote:

Known Technical Issue

We are addressing a technology issue that is impacting the ability for customers to log-in to their SkyMiles account on Delta.com and the Fly Delta app. There is currently no impact to flights or airport operations. We apologize for the inconvenience as we work quickly to correct this issue.

Dec 16, 2019, 11:59 am

#37

SunChips

Join Date: Aug 2019

Programs: DL DM, Marriott Plat

Posts: 20

Quote:

Originally Posted by MSPeconomist

Operations might be coming back. I'm seeing a bunch of DL mainline aircraft moving around at MSP again.

where planes grounded or something? Nothing has stopped moving at LAX

Dec 16, 2019, 12:00 pm

#38

Aloha1

Join Date: Oct 2005

Location: Here Today, There Tomorrow

Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE

Posts: 1,318

Quote:

Originally Posted by RealHJ

I am sure that a lot of pax would love to go back to nwa.com (and the back-end PARS), that had more functionality and was far more reliable than the DL dumbed down, never tested, extremely buggy site and systems. But of course DL always chooses the cheapest path, and views any kind of QA and testing as its arch nemesis.

Oh yeah! Worst decision ever during the merger was to not use the robust NWA software.

RealHJ likes this.

Dec 16, 2019, 12:10 pm

#39

MSPeconomist

A FlyerTalk Posting Legend

Join Date: Sep 2009

Location: Minneapolis: DL DM charter 2.3MM

Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM

Posts: 100,404

Quote:

Originally Posted by SunChips

where planes grounded or something? Nothing has stopped moving at LAX

See my previous post in this thread. It didn't look like flights were "grounded" and there was normal traffic movement at and around MSP (low altitude stuff shows) by other carriers and some operators of DLConnection RJs. However, with no movements of DL flight numbers, MSP looked extremely quiet for a bit.

Dec 16, 2019, 12:15 pm

#40

The Situation

Join Date: Apr 2016

Posts: 1,884

Quote:

Originally Posted by indufan

Oh for crying out loud, would you like them to go back to delta-air.com?

As long as it works, I really don't give a hoot. I don't know if its causal, but as DL tries to make their website fancier and fancier, we seem to be getting a lot more technical issues. Twice in three days. They other odd thing I had over the last few days was a bunch of notifications that my boarding pass was available for flights to places I wasn't going. I had a notification that my boarding pass to RDU, CMH and BNA were all available (none of which I was going to) and a also received a notification that my boarding pass was ready for my flight 48 hours prior to departure.

This has got to be costing DL a substantial amount of revenue with all the last minute tickets that can't be booked. Perhaps it will finally get DL's attention that they need to have a reliable, simple website.

GopherMSP likes this.

Dec 16, 2019, 12:29 pm

#41

lucycan

Join Date: Jun 2009

Location: SAN

Programs: DL DM / 2MM - Marriott Ambassador

Posts: 1,515

So how much more traffic are the desks getting at the airport if you can't login on the mobile app? I guess you can still (hopefully) print your ticket from the kiosk.

Dec 16, 2019, 12:46 pm

#42

demkr

Join Date: Dec 2007

Location: Las Vegas

Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium

Posts: 6,638

I wish DL could go back to the old interface of even a few months ago on app and site. These tech issues seem to be piling up ever since, and I honestly hate navigating the new site

RealHJ and GopherMSP like this.