Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

"Choose a profile" when logging in on DL.com and mobile app (biz vs. personal)

"Choose a profile" when logging in on DL.com and mobile app (biz vs. personal)

Old Dec 16, 19, 8:29 am
  #1  
Original Poster
 
Join Date: Apr 2006
Location: New York
Programs: SPG LT Gold, DL DM360 1MM
Posts: 561
"Choose a profile" when logging in on DL.com and mobile app (biz vs. personal)

Hi,

Today for the first time got asked to "choose a profile" with two boxes, one saying "personal travel" and the other "business travel {my employer's name]".
Any idea why they are doing this? I had noted the tagging of business travel in the mytrips section for a while and never got why they do that.

Starting to fear the benefits will no longer be the same... but can't imagine any possible scheme that would make sense.

Did anyone else get this choice forced upon recent login?
mayhem is offline  
Old Dec 16, 19, 8:34 am
  #2  
 
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,591
hmm, ive not seen that. I do see them tag my work trips (ones booked through Concur) as 'business travel' but thats been the extent of it. I tried again just now, still no change.
xolinlevh is offline  
Old Dec 16, 19, 8:44 am
  #3  
 
Join Date: Aug 2012
Location: RDU
Posts: 557
I've started seeing this login last week.

Not really a relevant change for me except for the extra step. Any of my company's trips have to be booked on our travel system, which would then get the special business tag.

Yesterday, my company name started showing under the business profile section, but this morning it doesn't.
tearex is offline  
Old Dec 16, 19, 9:55 am
  #4  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 88,285
If one can go back and forth between business and personal travel, this would be a great improvement for me. Currently I find that once I look at our negotiated fares, I cannot go back to see regular published fares, even for a totally different trip, within a couple days on the same computer or device.
mayhem and ryw like this.
MSPeconomist is offline  
Old Dec 16, 19, 10:09 am
  #5  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTG, Hilton Diamond
Posts: 7,765
They've been doing this for a while now (at least for my account)...it's not difficult to switch between the two. You just have to choose personal if booking awards.
mayhem likes this.
Duke787 is offline  
Old Dec 16, 19, 10:20 am
  #6  
Original Poster
 
Join Date: Apr 2006
Location: New York
Programs: SPG LT Gold, DL DM360 1MM
Posts: 561
Interesting, so
- need to login as personal to book awards
- your negotiated fares are now available on delta.com (which wasn't the case for me)

Does DL not let you use negotiated fares for personal travel, assuming the employee is traveling? Or is this now a way to let the employee make easier use of negotiated fares for personal travel?
Still trying to figure out if there is any benefit from this outside of the (minor) hassle of having to choose a profile
mayhem is offline  
Old Dec 16, 19, 10:26 am
  #7  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 88,285
We get negotiated fares by using a link to delta.dumb. Initially we were encouraged to use them for personal travel too, but now that language seems to have been removed.

Often when I check, I find that our fares labeled as "special negotiated rate" have exactly a ZERO discount from regular published fares and no special advantages other than the upgrade tiebreaker status.

For international, I can usually do better through AmEx IAP.
MSPeconomist is offline  
Old Dec 16, 19, 10:33 am
  #8  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTG, Hilton Diamond
Posts: 7,765
Originally Posted by mayhem View Post
Interesting, so
- need to login as personal to book awards
- your negotiated fares are now available on delta.com (which wasn't the case for me)

Does DL not let you use negotiated fares for personal travel, assuming the employee is traveling? Or is this now a way to let the employee make easier use of negotiated fares for personal travel?
Still trying to figure out if there is any benefit from this outside of the (minor) hassle of having to choose a profile
Negotiated rates for personal travel is determined by company policy presumably in conjunction with DL. If not eligible, the "business profile" option shouldn't show up on your account.

In my case I have access to a couple of different negotiated fares -- in one case I can only access them via AMEXGBT/Concur and those fares are restricted for business travel only. For the other, I am permitted to use the negotiated rate for personal travel and that one does show up as the "business profile" in my DL.com account and I can book directly through that channel rather than going via AMEXGBT/Concur or another 3rd party.
Duke787 is offline  
Old Dec 16, 19, 10:38 am
  #9  
Original Poster
 
Join Date: Apr 2006
Location: New York
Programs: SPG LT Gold, DL DM360 1MM
Posts: 561
Originally Posted by Duke787 View Post
Negotiated rates for personal travel is determined by company policy presumably in conjunction with DL. If not eligible, the "business profile" option shouldn't show up on your account.

In my case I have access to a couple of different negotiated fares -- in one case I can only access them via AMEXGBT/Concur and those fares are restricted for business travel only. For the other, I am permitted to use the negotiated rate for personal travel and that one does show up as the "business profile" in my DL.com account and I can book directly through that channel rather than going via AMEXGBT/Concur or another 3rd party.
Got it. I guess it is company/person dependent. For us we have the explicit option on Concur to book personal travel through Concur (as of now). Maybe that will change. Or at least now it seems that I can access my company's fares through delta.com which has some benefits (easier to book than concur!).
Negotiated fares (and rates for hotels) have quite some subtleties. Sometimes they appear as the exact same rate but with better cancellation/refund policies, sometimes they come up as fixed fares for Y, sometimes they come up at % discounts but only for certain fareclasses (J/Y/...).
mayhem is offline  
Old Dec 16, 19, 11:26 am
  #10  
 
Join Date: Oct 2009
Location: SAT
Programs: Delta DM, SPG Plat, Hilton Diamond, Hyatt Globalist, Avis Pref ++, Nat EA Exec, Hertz PC
Posts: 596
FWIW, the company I worked for until Feb 2019 had a "negotiated fare" agreement with DL, and required booking through Concur. The fares there rarely showed any difference from retail, buuutttt...... in talking with the internal travel dept, I learned that the negotiated fare difference for our company was in the form of a % rebate based on total sales. No idea if this was standard or just us, but we were encouraged to book personal travel through the concur portal for mainly this reason (secondary reasons likely would include the smidgen of difference in total volume that would create in the value of the overall contract).
mayhem likes this.
brkandjfk is offline  
Old Dec 16, 19, 1:37 pm
  #11  
 
Join Date: Aug 2012
Location: RDU
Posts: 557
Originally Posted by mayhem View Post
Interesting, so
- need to login as personal to book awards
- your negotiated fares are now available on delta.com (which wasn't the case for me)

Does DL not let you use negotiated fares for personal travel, assuming the employee is traveling? Or is this now a way to let the employee make easier use of negotiated fares for personal travel?
Still trying to figure out if there is any benefit from this outside of the (minor) hassle of having to choose a profile
For myself,
- I can't really tell if we have special negotiated fares, since the price never seems to differ from regular fares. The only difference I see is some corporate perks, like preferred seating selection, corporate upgrade tiebreaker. Perhaps my company gets rebate like someone else has mentioned.
- We cannot use our AXGBT/Concur for personal travel... because all our airfare gets charged to a central card/location. We don't use a CC in our name to book a flight.

So, it's just an extra step for me at this time.
tearex is offline  
Old Dec 16, 19, 5:46 pm
  #12  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 88,285
I was told that the extent to which our contract will get discounts for next year depends on how much we use the special version on the website and negotiated fares this year, which of course provides the organization with an incentive to encourage everyone to book personal trips this way too. OTOH we're generally free to pick the airlines/flights we want. Normally travel is paid from one's own travel budget(s) or is reimbursed externally.
MSPeconomist is offline  
Old Dec 29, 19, 8:56 am
  #13  
 
Join Date: May 2006
Location: NYC
Programs: Delta DM/MM, Hertz Platinum
Posts: 1,830
New corporate profile on login?

Starting last week, when I log into my SM account online, I am asked to select my “personal” profile or my <large Fortune 500 parent company> profile.

Whichever I select, I get to the same regular home page with the same information. I never book corporate travel on the DL site; I use Concur instead. So how does the DL site know what company I work for, and what’s the point of this?
orlandodlplat is offline  
Old Dec 29, 19, 9:15 am
  #14  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 46,687
Concur is simply compliance software, so you are likely using some other software package.

If your profile through whatever corporate software you use has your SM number, that is in your DL profile and comes up as a choice. Presumably your employer has a corporate discount with DL and DL provides that to you (and reports back to your employer) when you book using your business profile.

It is a significant convenience to many people. If not to you, then it is just one more feature you won't use.
Often1 is offline  
Old Dec 29, 19, 9:17 am
  #15  
 
Join Date: Jan 2010
Posts: 1,157
Concur must be sharing the info. I haven't seen the split profile questions, but with my Southwest flights booked thru Concur I started getting Southwest confirmation e-mails at my work e-mail address a few months ago, and I've never shared my work e-mail with Southwest.
dmbolp is online now  

Thread Tools
Search this Thread
Search Engine: