Comfort Plus - Avoid Middle Seat?
Dec 19, 2019, 11:12 pm
#16
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
So here's an interesting one.
Flight is SUN-SLC-EWR. The website is only giving the option for "only upgrade [to C+] if my seat preferences are available" on one of the two legs. And of course it's the leg on the E175, which doesn't have middle seats anyway!
Flight is SUN-SLC-EWR. The website is only giving the option for "only upgrade [to C+] if my seat preferences are available" on one of the two legs. And of course it's the leg on the E175, which doesn't have middle seats anyway!
Feb 6, 2020, 7:47 pm
#18
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
Interestingly, that itinerary I posted above now gives the seat preferences option for both segments. Under SUN-SLC it lets me choose window or aisle; under SLC-EWR I can choose window, aisle, or middle.
Dec 1, 2021, 9:59 am
#19
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Join Date: Apr 2001
Location: NYC
Posts: 27,227
So have people had this seat preference thing ignored? Cleared overnight into a C+ middle seat (before OLCI) despite only selecting window/aisle as my seat preferences. Fortunately (1) the app lets you move back to a Main Cabin seat (in the past an agent would have to do this), and (2) there was another "middle" available on the 321 next to the FA jumpseat, so I just took that.
Dec 1, 2021, 11:15 am
#20
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
So have people had this seat preference thing ignored? Cleared overnight into a C+ middle seat (before OLCI) despite only selecting window/aisle as my seat preferences. Fortunately (1) the app lets you move back to a Main Cabin seat (in the past an agent would have to do this), and (2) there was another "middle" available on the 321 next to the FA jumpseat, so I just took that.
Dec 1, 2021, 10:10 pm
#21
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
This hasn’t worked for me for awhile. I called DL and asked, was told by the agent this was possible (not choosing the middle seat), and it didn’t work for her either. I had her take me off the upgrade list and then add it again, and still couldn’t exclude middle seats. So on aircraft with middle seats (which is most without PE), I take myself off the C+ upgrade list and monitor to see if any non middle seats become available.
Dec 2, 2021, 11:22 am
#22
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Dec 2, 2021, 11:44 am
#23
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Location: Denver, CO, USA
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Dec 2, 2021, 12:10 pm
#24
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
I’ve had more IT problems than normal with DL this year. Example: purchased a trip, wife and I on same record/itinerary, (same status if that matters), and our automatic seat assignments were in separate parts of the plane…and there were plenty of unassigned seats together that could have been assigned. Bizarre. I was able to fix immediately, but why would their programs do this to begin with? Never had this issue in the many years I’ve flown Delta
Dec 2, 2021, 1:29 pm
#25
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
The option should be in https://www.delta.com/myprofile/preferences.