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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Very disappointed with Delta rewards program (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1996479-very-disappointed-delta-rewards-program.html)

Often1 Nov 24, 2019 6:14 pm
Once you accept that DL management reports to a Board and that the Board has a duty to DL's shareholders, it is a lot easier to understand why it acts the way it acts.

DL looks to SM to build loyalty in the future, not to reward it for the past.


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