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Not on Upgrade List until Activated by Gate Agent?

Not on Upgrade List until Activated by Gate Agent?

Old Nov 18, 19, 10:33 am
  #1  
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Join Date: Jun 2012
Location: Atlanta
Programs: Delta Diamond; HHonors Diamond
Posts: 648
Not on Upgrade List until Activated by Gate Agent?

I checked into my flight online this morning about 10 to 12 hours in advance. I'm not on the upgrade list, and instead, it's showing this message when I check the list:

Your name will not appear on the Standby list until
you are activated by the gate agent

I've never had this happen before, and I've checked in much later than 10 to 12 hours in advance in the past. Is this a new procedure of some kind?
GatorBlues is offline  
Old Nov 18, 19, 10:41 am
  #2  
 
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition.
Posts: 3,515
Is this a basic economy ticket?
DLdweeb is offline  
Old Nov 18, 19, 10:57 am
  #3  
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Join Date: Jun 2012
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Originally Posted by DLdweeb View Post
Is this a basic economy ticket?
No. It's a regular coach fare and I already received an upgrade to economy comfort at booking due to my status.
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Old Nov 18, 19, 11:02 am
  #4  
 
Join Date: Jul 2015
Location: St. Cloud, FL
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Originally Posted by GatorBlues View Post
No. It's a regular coach fare and I already received an upgrade to economy comfort at booking due to my status.
Do you have a seat assignment in C+? Also were looking at the list on the full desktop site? Iíve found that list to be glitchy sometimes so I always use the app to look at the UG list.
MCO Flyer is offline  
Old Nov 18, 19, 11:06 am
  #5  
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Join Date: Sep 2009
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Originally Posted by MCO Flyer View Post
Do you have a seat assignment in C+? Also were looking at the list on the full desktop site? Iíve found that list to be glitchy sometimes so I always use the app to look at the UG list.
How and where can one see the upgrade list on the full laptop DL website? I've never noticed it there, but I haven't looked recently.
MSPeconomist is offline  
Old Nov 18, 19, 11:08 am
  #6  
 
Join Date: Jan 2017
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Originally Posted by MSPeconomist View Post
How and where can one see the upgrade list on the full laptop DL website? I've never noticed it there, but I haven't looked recently.
Once checked in to an itinerary, if you load it up you'll see the upgrade list option in the upper-right hand corner of the flight info.
dcadwell is offline  
Old Nov 18, 19, 11:10 am
  #7  
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Join Date: Jun 2012
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It's showing the same on both the app and the desktop version of the upgrade list. And I have had my comfort plus seat assignments since booking the trip a couple months ago.
GatorBlues is offline  
Old Nov 18, 19, 11:13 am
  #8  
 
Join Date: Nov 2009
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Originally Posted by GatorBlues View Post
It's showing the same on both the app and the desktop version of the upgrade list. And I have had my comfort plus seat assignments since booking the trip a couple months ago.
Try going through the online check in process again. Just try to check in for the flight again.
langbr01 likes this.
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Old Nov 18, 19, 12:43 pm
  #9  
 
Join Date: Sep 2000
Location: Berlin, Germany
Programs: DL DM/2MM, UA PE, HH Gold
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Is this an AF/KL ticket?
BER Flyer is offline  
Old Nov 18, 19, 8:00 pm
  #10  
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It was a DL ticket.

I called the Diamond line and the agent checked me out and back in again. It didnít fix the problem, nor did she know what the problem was. By then, there were zero seats open in first, so I told her not to waste any more time on it. Hopefully it wonít happen again on the return flight.
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Old Nov 18, 19, 8:02 pm
  #11  
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Originally Posted by GatorBlues View Post
It was a DL ticket.

I called the Diamond line and the agent checked me out and back in again. It didnít fix the problem, nor did she know what the problem was. By then, there were zero seats open in first, so I told her not to waste any more time on it. Hopefully it wonít happen again on the return flight.
I don't think you should give up so easily. If you were entitled to an upgrade, you should have received it.
MSPeconomist is offline  
Old Nov 18, 19, 8:33 pm
  #12  
 
Join Date: May 2005
Programs: DL Million Miler
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I get this message constantly. I'm Platinum, Million Miler, and when I check in, I'm told that my upgrade request can only be activated by the gate agent at my connecting airport. I then call the Plat line, and they say, oh yeah , they see me on the upgrade list.

This is a spook thing. Unnerving. It sucks.
SpinzCity is offline  
Old Nov 18, 19, 9:25 pm
  #13  
 
Join Date: Jan 2012
Posts: 585
I get this message quite often. Always resolves itself within an hour or two.
fpmurphy is offline  
Old Nov 19, 19, 8:19 pm
  #14  
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If you're using a upgrade cert then this can indicate that it wasn't coded properly also.

Usually I only see this message if its because I try to view the upgrade list before being checked in.
rylan is offline  
Old Nov 20, 19, 9:41 am
  #15  
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Join Date: Sep 2009
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Posts: 90,440
I just had an upgrade to D1 not clear properly despite about eight OY seats being available on the flight (which has been consistently Z9 since the day I purchased the ticket and requested the upgrade). This is a mileage upgrade reward and it seems to have definitely been done properly, but at about T-36 or so, I suspect I was dropped from the upgrade waitlist.

The DM agent is reporting the problem.
MSPeconomist is offline  

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