Upgrade Question
 

I am very, very confused as to how the upgrade process works exactly. I have read every Delta help topic and multiple threads on here and am still confused.

On a recent flight, as a lowly FO I was somewhere around 50/75 on a flight from ATL to STL for a Delta Comfort+ upgrade. However, when scanning my boarding pass at the gate to board the plane, a piece of paper pops out for a Comfort+ upgrade to seat 10D!

How in the world is that possible when I was around 50th on the upgrade list? It doesn't make any sense. Any explanations would be helpful!

I am guessing that they needed your coach seat for other purposes or to be empty for weight and balance issues and it was easiest to move you instead of upgrade and daisy chain them together.

GA agent could be following YBYL (you board you lose) and acting like everyone ahead of you on the upgrade list who had already boarded had effectively declined the upgrade. When it became obvious that some passengers in C+ were going to miss the flight, the GA offloaded them and gave the resulting C+ seat(s) to the highest people on the C+ "upgrade" list who had not yet boarded.

Note that on some DL aircraft 10D could be a seat that's normally assigned at the gate to passengers with special needs (handicapped, service animal, etc.) and the GA could have been keeping it empty until the flight closed to further sales, normally at T-30 or the airport's check in deadline.

OP was lucky to be in the right place at the right time.

never seen 75 on C+ UPG list .... guessing you were 50 for FC, and much lower for C+

You must’ve never flown out of ATL on a Monday morning or Friday afternoon. The upgrade list is remarkable long out of ATL on these days.

However, if I accept your premise for arguments sake, how could say someone 20th or 30th on the list be upgraded to C+ at boarding pass scan? It makes no logical sense. I check the upgrade list regularly on the app.

Are we assuming that DL GAs actually process the C+ "upgrade" list at the gate rather than just randomly giving remaining unclaimed and newly empty (if there are any FC upgrades at the gate) C+ seats to confirmed passengers (mostly on basic economy fares) holding seat request cards for the flight, standbys, and nonrevs?

So a few things, 1) how many available F seats and how many available C+ gates were there at the gate? 2) When the F upgrades clear, that likely opened a few C+ seats. If other people on the upgrade list boarded ahead of you, that drops them off the upgrade list. If you boarded in Main 1, it is conceivable that you moved up the list enough to take an available C+ upgrade.

Were you on an MD90, C series or 717? Many medallions won’t take the middle seat C+ upgrade.
(sorry, saw STL, not a C Series destination)

The gate agent may have also needed your seat to put a family together and moved you up.

Thank you for this explanation as I think this is a plausible scenario. I was one of the first few to board in the Main 1 group; FO don't get SKY status. I have seen numerous times before where folks scan their boarding pass and out pops a new seating assignment, it just has never happened to me until last week. There was only a few FC and C+ available for upgrades at the gate.

It was an MD88 so 10D the first aisle C+ seat (a great seat tbh).

However, I would think the C+ ticket would have popped out for people in the SKY boarding zone as they would presumably have been ahead of me on the upgrade list?

I was not a Basic Economy fare; I was fare class Q.

why would you assume they just randomly give seats away???

I am on the C+ upgrade list quite frequently since I do a lot of SDC and yes, they do process it. Very consistently. They usually will not automatically move people into middle seats and instead will ask passengers. They *will* clear standbys directlky into C+ middles quite often as usually the people on the C+ list don't want to move to middle seats.

Check-in cutoff time is T-30. It's possible the person in that seat never checked-in for the flight and if all the Gold's and higher who hadn't been upgraded boarded prior to T-30 the seat would not have been available at that point. The other possibility is that they were a no-show (possibly connecting from another flight and skipping a segment). These are usually cleared out at around T-15 (although I would think Main 1 boarding would normally begin before T-15).

I doubt this is the case as seats 10D/E on the MD-88 are always blocked and held back for seat selection until the gate for those with disabilities or service animals.