Disappearing/reappearing SkyMiles
Nov 14, 2019, 11:05 am
#1
Original Poster
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,545
Disappearing/reappearing SkyMiles
Anyone see this?
At ~12:30pm Eastern today, my account had the correct number of miles (including those credited in a trip this week).
Then, the trip showed zero miles credited, but full miles were available.
Next, zero miles credited for trip, and total was reduced by that trip (if it never happened).
Fourth, miles for trip re-appeared, but total was still off.
Finally, everything came back.
This was across Delta.dumb, app, mobile web, and Apple Business/iMessage chat/agent (oddly enough).
I started the chat - but didn't speak to an agent - between steps 2 and 3.
At ~12:30pm Eastern today, my account had the correct number of miles (including those credited in a trip this week).
Then, the trip showed zero miles credited, but full miles were available.
Next, zero miles credited for trip, and total was reduced by that trip (if it never happened).
Fourth, miles for trip re-appeared, but total was still off.
Finally, everything came back.
This was across Delta.dumb, app, mobile web, and Apple Business/iMessage chat/agent (oddly enough).
I started the chat - but didn't speak to an agent - between steps 2 and 3.
Nov 14, 2019, 11:50 am
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Did you make any changes to the ticket that this happened to? If so that is the reason.
Nov 14, 2019, 1:12 pm
#3
Join Date: Dec 2009
Programs: DL DM
Posts: 262
I had this happen last week. Flew on Sunday. Outbound posted with zero miles awarded with reason saying it was ineligible for credit (It was a confirmed RUC on a paid economy ticket). I messaged with Delta about this and by Tuesday I was given proper credit for the first leg. Return flight was Wednesday, credit posted automatically Thursday for the return. Then later that day, credit zeroed out for both and message indicated flights were processing (and SkyMiles total went down). Finally, on Friday, credit return for both legs and has been stable since. It was a bit weird, but I chalked this up to my intervention after the first leg.
Nov 14, 2019, 3:28 pm
#4
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
I had this happen last week. Flew on Sunday. Outbound posted with zero miles awarded with reason saying it was ineligible for credit (It was a confirmed RUC on a paid economy ticket). I messaged with Delta about this and by Tuesday I was given proper credit for the first leg. Return flight was Wednesday, credit posted automatically Thursday for the return. Then later that day, credit zeroed out for both and message indicated flights were processing (and SkyMiles total went down). Finally, on Friday, credit return for both legs and has been stable since. It was a bit weird, but I chalked this up to my intervention after the first leg.