Can't get Multi-city to ticket with preferred connections - any tips?
Hello,
I'm trying to ticket this itinerary: https://cimg9.ibsrv.net/gimg/www.fly...2b92fc2581.jpg BOS-SLC-DFW and return in Main (not BE). I can pull up the departure segments on Delta.com, but using their search tool, I can't get the return to show the SLC availability even though it's clearly a legal connection according to the fare rules. Using ITA Matrix, PowerTools, and/or BookWithMatrix I can get a link to Delta's website that shows the fare and all of the flight segments as I see them, though it breaks it into a Multi-City itinerary. However, when I go to purchase it errors out and says the fare is sold out. I'm not great at Expert Flyer but it looks like the return flights are available as individual segments in the appropriate fare class. I'm also open to the return on 11.23 or 11.24, but trying to keep the SLC connection. Is this phantom availability or any other suggestions? Maybe I should call DL to try and ticket? I'm Platinum Medallion if that matters. =0:V:BOS:SLC:DL:2767:NOV:19:2019:0&itinSegment[1]=0:V:SLC:DFW:DL:2236:NOV:19:2019:0&itinSegment[2]=1:K:DFW:SLC:DL:648:NOV:22:2019:0&itinSegment[3]=2:K:SLC:BOS:DL:1843:NOV:22:2019:0&cabin=MAIN&fare Basis=VA7SA0E3:VA7SA0E3:KA7OA0MQ:KA7OA0MQ&numOfSeg ments=4&paxCount=1&vendorRedirectFlag=true&vendorI D=Google]http://www.delta.com/air-shopping/priceTripAction.action?ftw_reroute=true&tripType=m ultiCity¤cyCd=USD&exitCountry=us&itinSegment[0]=0:V:BOS:SLC:DL:2767:NOV:19:2019:0&itinSegment[1]=0:V:SLC:DFW:DL:2236:NOV:19:2019:0&itinSegment[2]=1:K:DFW:SLC:DL:648:NOV:22:2019:0&itinSegment[3]=2:K:SLC:BOS:DL:1843:NOV:22:2019:0&cabin=MAIN&fare Basis=VA7SA0E3:VA7SA0E3:KA7OA0MQ:KA7OA0MQ&numOfSeg ments=4&paxCount=1&vendorRedirectFlag=true&vendorI D=Google |
If could be married segment inventory availability on the outbound since you say that SLC is a legal connection.
However, I don't see why this isn't just a simple RT with a SLC connection in each direction as the return only has about an hour in SLC, so it's not a stopover. Try calling DL and giving the agent the exact flight numbers and fare classes you want. As a PM, you shouldn't have to wait (much). |
The return looks like it's a broken fare which is probably why dl is erroring out. I can get it pulled up on dl.com, but I didn't try to finish the transaction.
+1 for calling and having an agent piece together. You may need to emphasize the broken fare on the return so they price it correctly. |
Did you try bookwithmatrix.com? Just copy and paste the output in, and then follow the link which should pull it up on dullta.com and allow you to book it. Both for lowest fares and preferred routing, that is sometimes the only way - otherwise DL just won't spit it out.
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Originally Posted by ekozie
(Post 31705432)
The return looks like it's a broken fare which is probably why dl is erroring out. I can get it pulled up on dl.com, but I didn't try to finish the transaction.
+1 for calling and having an agent piece together. You may need to emphasize the broken fare on the return so they price it correctly. |
Looks like the issue may be the “connection” time in SLC as I think DL requires more than 4 hours between arrival and departure each city. Your itinerary doesn’t have that in SLC on the return. Could be the issue if you’re trying to book it as BOS-DFW, DFW-SLC, SLC-BOS.
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Originally Posted by ATOBTTR
(Post 31705590)
Looks like the issue may be the “connection” time in SLC as I think DL requires more than 4 hours between arrival and departure each city. Your itinerary doesn’t have that in SLC on the return. Could be the issue if you’re trying to book it as BOS-DFW, DFW-SLC, SLC-BOS.
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It pulls up at $345 using www.bookwithmatrix.com and then the "Book with Delta" option. Don't know if it will ticket but worth a shot.
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FWIW, I'm able to get the routing the show up on Google Flights and it looks like it's bookable via the Delta website (though I didn't try to finish the transaction so I guess the error could still occur).
Although the outbound books into V, and the return books into M (with a price of $595 for main cabin) |
Originally Posted by ryw
(Post 31705691)
FWIW, I'm able to get the routing the show up on Google Flights and it looks like it's bookable via the Delta website (though I didn't try to finish the transaction so I guess the error could still occur).
Although the outbound books into V, and the return books into M (with a price of $595 for main cabin) |
Originally Posted by ekozie
(Post 31705432)
The return looks like it's a broken fare which is probably why dl is erroring out. I can get it pulled up on dl.com, but I didn't try to finish the transaction.
+1 for calling and having an agent piece together. You may need to emphasize the broken fare on the return so they price it correctly. https://cimg4.ibsrv.net/gimg/www.fly...86257d3cc7.png This can also be verified if you have an Expert Flyer account with the Flight Availability tool -- https://cimg9.ibsrv.net/gimg/www.fly...7a6e74230f.png |
I always call in and get a live agent when I need booking help.
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Originally Posted by sydneyracquelle
(Post 31705780)
I always call in and get a live agent when I need booking help.
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Originally Posted by RealHJ
(Post 31705500)
Did you try bookwithmatrix.com? [...]
Originally Posted by TTT
(Post 31705677)
It pulls up at $345 using www.bookwithmatrix.com and then the "Book with Delta" option. Don't know if it will ticket but worth a shot.
Originally Posted by c5ruzr
(Post 31705145)
[...] Using ITA Matrix, PowerTools, and/or BookWithMatrix I can get a link to Delta's website that shows the fare and all of the flight segments as I see them, though it breaks it into a Multi-City itinerary. However, when I go to purchase it errors out and says the fare is sold out.
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Originally Posted by xliioper
(Post 31705767)
This can also be verified if you have an Expert Flyer account with the Flight Availability tool --
https://cimg9.ibsrv.net/gimg/www.fly...7a6e74230f.png Thanks, I did call, and they could find it but only at the higher price point (M fare). So that explanation all makes sense. I'm trying to see what other options there might be with inventory available on the married segment. I started my free trial of ExpertFlyer yesterday. But when I put in DFW - BOS on 11.23 +/- one day on DL, all I get are like 3-4 flight options per day. And if I just do one day, I only get 3-4 total. Any idea why or what I'm doing wrong? Also, any idea if these SLC connections will be available for a SDC request (pending availability of seats of course)? That might influence which date and time I pick for the return since it doesn't like I can ticket what I want. And the reason I ask is because while the outbound shows up with a SLC connection, I can't get it to show up on the return (even at the higher price). I have to use BookWithMatrix or PowerTools to get Delta to even pull it up. |
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