Missed Connection in Sea

Old Oct 11, 19, 5:45 am
  #1  
Original Poster
 
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 298
Missed Connection in Sea

Hey everyone.

Recently, Flying to YVR via Sea. Took a later flight out and because of a delay we missed the connection to YVR. There were four of us on 2 confirmations. In one, I am platinum and in the second reservation my son is silver. When we landed in Sea we went to the help desk. They gave us all a meal voucher, but they put us up in a red lion about 15 min away. As a platinum was I expecting too much for a nicer closer hotel?

I have heard these amazing stories about how wonderfully you are treated with missed connections but honestly Red Lion?

Am I thinking too much DYKWIA?
manually is offline  
Old Oct 11, 19, 6:00 am
  #2  
 
Join Date: Jan 2010
Posts: 1,157
Give us some useful details:

- Route?
- Cause of the delay?
-"Took a later flight", what does this mean? Sounds to me like you had two separate flights booked, XXX-SEA and then SEA-YVR, and there was enough time between these two that you were able to take a later XXX-SEA?
dmbolp is offline  
Old Oct 11, 19, 6:10 am
  #3  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 46,687
Bottom line question as to hotel is that you were expecting too much. The underlying reason for the delay is not likely to influence whether the property provides an en suite hot tub. The better question is what property you did ask for and what was the agent's response?

Where you go later in the day depends on what is available. It's why I book whatever I want and then either submit it to travel insurance or if it's not covered, just eat the cost. Over time, it's not worth sweating staying at 1* properties.
Often1 is offline  
Old Oct 11, 19, 6:19 am
  #4  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Silver / VS /IHG Spire & Ambassador
Posts: 11,876
I have no knowledge of this particular hotel you mention but sometines airlines don't have a lot of choice over hotels when there are irrops.

15 mins away sounds pretty close to me. I read posts on here of people being put in hotels 60 minutes on a bus away from the airport involved.
UKtravelbear is online now  
Old Oct 11, 19, 6:23 am
  #5  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: HH Diamond, IHG Gold, Hyatt something
Posts: 27,423
If you donít like a hotel youíre given, ask for another. Iíll often ask for a hotel I have status with that I know is nearby.
FlyfromLAS likes this.
Jaimito Cartero is online now  
Old Oct 11, 19, 6:35 am
  #6  
 
Join Date: Jan 2017
Programs: DL Medallion
Posts: 331
Last time I VDB'd in Dallas they put me up in a hotel that was 25+ minutes away.

Really confused the SkyClub bartender when I came back in the next morning.
dcadwell is offline  
Old Oct 11, 19, 6:40 am
  #7  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,585
What's wrong with Red Lion? I'd never heard of the brand before and did a quick Google - I was expecting a Days Inn motel based on your post. It looks like a mid-tier full service hotel chain. Is it a St. Regis? No, but it seems like it is perfectly serviceable to spend the night unless there is something specifically negative about the hotel.
ethernal is offline  
Old Oct 11, 19, 6:47 am
  #8  
 
Join Date: May 2010
Posts: 2,386
What were you expecting? Advanced case of DYKWIA here. "DYKWIA I should be put in the biggest suite in the best hotel in Seattle"
hhdl likes this.
Orange County Commuter is offline  
Old Oct 11, 19, 7:13 am
  #9  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 17,871
I'm sorry to disappoint, but a PM isnt considered a high value customer by DL. DM and 360s, and to a lesser degree D1 passengers without status.

You don't state the reason for the misconnect. It maybe that DL put you up even though not required to. Also the hotel may have been the only one with voucher rooms left. DL has X rooms at each hotel to give vouchers for. Once those are gone they cant issue voucher for it, even if hotel has plenty of more rooms.

Lastly, did you ask for another hotel? DL has never refused a request to pick a hotel for anyone I know. (Well maybe a few times when person requested a hotel they usually only give out to HVC ala the DTW Westin) Basically be reasonable and you'll get what you ask as long as there's voucher room still available.
flyerCO is offline  
Old Oct 11, 19, 8:05 am
  #10  
Original Poster
 
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 298
The issue was late arriving equipment.

Totally understand that I am not high value. I suspect I am upper lower value.

I did not ask for another hotel so I know for next time.
The Red Lion in Renton is totally dated, and seemed to actually be like a motel 8.

Appreciate the feedback. I guess I have been spoiled by delta and the excellent customer service I usually get even as a lowly platinum that I was expecting more than a 2 star hotel.
altabello likes this.
manually is offline  
Old Oct 11, 19, 8:16 am
  #11  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 46,687
Originally Posted by manually View Post
The issue was late arriving equipment.

Totally understand that I am not high value. I suspect I am upper lower value.

I did not ask for another hotel so I know for next time.
The Red Lion in Renton is totally dated, and seemed to actually be like a motel 8.

Appreciate the feedback. I guess I have been spoiled by delta and the excellent customer service I usually get even as a lowly platinum that I was expecting more than a 2 star hotel.
If you don't ask.....

Either there wasn't anything better or the better place went to the guy who asked for it.

The worst you can get is a "no".and more likely a, "sorry, this is all I have."
Often1 is offline  
Old Oct 11, 19, 9:18 am
  #12  
 
Join Date: Oct 2012
Location: DFW
Programs: AA EXPLT
Posts: 99
Originally Posted by Often1 View Post

It's why I book whatever I want and then either submit it to travel insurance or if it's not covered, just eat the cost. Over time, it's not worth sweating staying at 1* properties.
Bingo. Remove the need for someone else to control where you sleep and you can then only blame yourself. Annual/single travel insurance policies are cheap and IMHO an absolute necessity even flying domestically. They become even cheaper when they pay out.
thetaxman is offline  
Old Oct 11, 19, 9:43 am
  #13  
 
Join Date: Aug 2006
Location: SJC
Programs: DL PM, SPG Plat
Posts: 3,154
If you drove another couple hours, you would be in Vancouver. Seattle and Vancouver are pretty close together.
SJC ORD LDR is offline  
Old Oct 11, 19, 10:12 am
  #14  
FlyerTalk Evangelist
 
Join Date: Nov 2009
Location: Back home in the REAL Washington (SEA); still working occasionally in the other Washington (DCA area)
Programs: DL PM 1.3MM; AS MVPG 75K
Posts: 14,462
true, but a completely unnecessary poke in the eye

I agree w opinions of Red Lion in general, but I also agree that the Renton property (former Holiday Inn, right at the junction of 405 and WA 167, is one Iíd assiduously avoid

whenever people mention ďRed LionĒ and ďSEAĒ in the same breath, I still have to force myself to remember that the Doubletree about two blocks south of the airport used to be one of Red Lionís flagship properties
jrl767 is offline  
Old Oct 11, 19, 10:31 am
  #15  
 
Join Date: Mar 2018
Posts: 111
The Red Lion isnít terrible. If it makes you feel any better, last time they put me up in the Marriot 7 minutes away in Seattle.
sevastras is offline  

Thread Tools
Search this Thread
Search Engine: