Twitter messaging ramping up security?
Oct 9, 2019, 9:33 am
#1
Original Poster
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,516
Twitter messaging ramping up security?
I sent a message in today to the Twitter team who are usually pretty good. I asked them about GUC availability on a flight 4 months out. They tell me:
Hello X, to protect the security of your account we require manual verification on each interaction, please verify your SkyMiles account number, full name, date of birth, and e-mail or mailing address. HBB
Mind you I'm not asking them to do anything with my account. Seems odd they need this info. And a waste of time.
Hello X, to protect the security of your account we require manual verification on each interaction, please verify your SkyMiles account number, full name, date of birth, and e-mail or mailing address. HBB
Mind you I'm not asking them to do anything with my account. Seems odd they need this info. And a waste of time.
Oct 9, 2019, 10:17 am
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
You already could "link" you account in your DL profile. I can get asking when what something done, but it serves no purpose when just asking a question. I wanted to know the menu for D1 for SEA-PVG, and still got the request.
Oct 9, 2019, 2:26 pm
#8
Join Date: Aug 2017
Location: Tahoe
Programs: Delta DM for now
Posts: 474
My most recent Twitter interactions asked for my full name, PNR, and ticket number. I don't ever recall having to verify my DoB or email on twitter, but usually have to on the phone.
Edit to add: Of course, both of those instances I was asking for a specific request or change for a specific flight. Not just a general inquiry.
Edit to add: Of course, both of those instances I was asking for a specific request or change for a specific flight. Not just a general inquiry.
Oct 9, 2019, 3:52 pm
#9
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,630
As others say, it has become the norm. What I do is to copy the details I provided on a previous conversation and immediately paste them after my initial message.