Delta / LATAM Partnership (Consolidated Thread)
Jul 13, 2022, 7:53 pm
#331
Join Date: Feb 2009
Location: USA, DC
Programs: UA 1K, Delta Diamond, Hyatt Globalist
Posts: 93
It’s not working at all: terrible experience on LA being DL Diamond
First time flying LATAM JKF-GRU-JFK, Delta Diamond here, ticket was purchased with LA, economy.
Terrible experience.
- LATAM app/website is not giving an option to choose any seat for free (FF# was added). Called LATAM call center, was told “you need to do it in the airport, no chance to do it in advance in our system”.
- LATAM app/website wants to charge you for a luggage ($90 for a first pc); call center was unable to confirm until the very last moment, will 1 peace of luggage will be free or not as for DL Diamond. Told me to call Delta 🤯
- 24 hrs before the flight. During the check in, system gave me the worst seat (the very last row in the middle) despite it was a lot free seats on the screen - but any manual change need be paid. One more call to LATAM - was told “check in staff in JFK will change it for you, we can not”.
- On a check in in JFK they took 1 suitcase for free (bingo). But flight was full, so - “keep the seat which you already have”.
- Same story before the flight from GRU.
No chance to choose the seat in advance for free. No chance to change the bad seat in the airport - as flight is full. The only benefit - they check the luggage in a separate room for their top tier frequent flyers,
the entrance is from the street, you are not going to the lane inside the airport.
Denied to check the luggage to my final destination (short connection, separate PNR with DL from JFK).
It seems like just one useful benefit DL Diamond status can give you while flying LATAM is free peace of luggage and a check in on a business desk in JFK and in a special booth in GRU. Seat selection does not work; no one has any information in advance 😳
Terrible experience.
- LATAM app/website is not giving an option to choose any seat for free (FF# was added). Called LATAM call center, was told “you need to do it in the airport, no chance to do it in advance in our system”.
- LATAM app/website wants to charge you for a luggage ($90 for a first pc); call center was unable to confirm until the very last moment, will 1 peace of luggage will be free or not as for DL Diamond. Told me to call Delta 🤯
- 24 hrs before the flight. During the check in, system gave me the worst seat (the very last row in the middle) despite it was a lot free seats on the screen - but any manual change need be paid. One more call to LATAM - was told “check in staff in JFK will change it for you, we can not”.
- On a check in in JFK they took 1 suitcase for free (bingo). But flight was full, so - “keep the seat which you already have”.
- Same story before the flight from GRU.
No chance to choose the seat in advance for free. No chance to change the bad seat in the airport - as flight is full. The only benefit - they check the luggage in a separate room for their top tier frequent flyers,
the entrance is from the street, you are not going to the lane inside the airport.
Denied to check the luggage to my final destination (short connection, separate PNR with DL from JFK).
It seems like just one useful benefit DL Diamond status can give you while flying LATAM is free peace of luggage and a check in on a business desk in JFK and in a special booth in GRU. Seat selection does not work; no one has any information in advance 😳
Jul 13, 2022, 9:13 pm
#332
Join Date: Apr 2019
Posts: 979
First time flying LATAM JKF-GRU-JFK, Delta Diamond here, ticket was purchased with LA, economy.
Terrible experience.
- LATAM app/website is not giving an option to choose any seat for free (FF# was added). Called LATAM call center, was told “you need to do it in the airport, no chance to do it in advance in our system”.
- LATAM app/website wants to charge you for a luggage ($90 for a first pc); call center was unable to confirm until the very last moment, will 1 peace of luggage will be free or not as for DL Diamond. Told me to call Delta 🤯
- 24 hrs before the flight. During the check in, system gave me the worst seat (the very last row in the middle) despite it was a lot free seats on the screen - but any manual change need be paid. One more call to LATAM - was told “check in staff in JFK will change it for you, we can not”.
- On a check in in JFK they took 1 suitcase for free (bingo). But flight was full, so - “keep the seat which you already have”.
- Same story before the flight from GRU.
No chance to choose the seat in advance for free. No chance to change the bad seat in the airport - as flight is full. The only benefit - they check the luggage in a separate room for their top tier frequent flyers,
the entrance is from the street, you are not going to the lane inside the airport.
Denied to check the luggage to my final destination (short connection, separate PNR with DL from JFK).
It seems like just one useful benefit DL Diamond status can give you while flying LATAM is free peace of luggage and a check in on a business desk in JFK and in a special booth in GRU. Seat selection does not work; no one has any information in advance 😳
Terrible experience.
- LATAM app/website is not giving an option to choose any seat for free (FF# was added). Called LATAM call center, was told “you need to do it in the airport, no chance to do it in advance in our system”.
- LATAM app/website wants to charge you for a luggage ($90 for a first pc); call center was unable to confirm until the very last moment, will 1 peace of luggage will be free or not as for DL Diamond. Told me to call Delta 🤯
- 24 hrs before the flight. During the check in, system gave me the worst seat (the very last row in the middle) despite it was a lot free seats on the screen - but any manual change need be paid. One more call to LATAM - was told “check in staff in JFK will change it for you, we can not”.
- On a check in in JFK they took 1 suitcase for free (bingo). But flight was full, so - “keep the seat which you already have”.
- Same story before the flight from GRU.
No chance to choose the seat in advance for free. No chance to change the bad seat in the airport - as flight is full. The only benefit - they check the luggage in a separate room for their top tier frequent flyers,
the entrance is from the street, you are not going to the lane inside the airport.
Denied to check the luggage to my final destination (short connection, separate PNR with DL from JFK).
It seems like just one useful benefit DL Diamond status can give you while flying LATAM is free peace of luggage and a check in on a business desk in JFK and in a special booth in GRU. Seat selection does not work; no one has any information in advance 😳
I've bought several tickets with LATAM, one via Delta with DL codes and another one directly with LATAM for domestic flights. There was a hiccup to reserve seats on a DL-coded Latam flight, but a Facebook rep quickly resolved it and booked the seats. The LATAM tickets on domestic flights allowed me to choose any seat for free...
Jul 14, 2022, 8:45 am
#333
Join Date: Feb 2009
Location: USA, DC
Programs: UA 1K, Delta Diamond, Hyatt Globalist
Posts: 93
Did you by any chance purchase the ticket in a version of discounted economy? Those may indeed have fees for seats.
I've bought several tickets with LATAM, one via Delta with DL codes and another one directly with LATAM for domestic flights. There was a hiccup to reserve seats on a DL-coded Latam flight, but a Facebook rep quickly resolved it and booked the seats. The LATAM tickets on domestic flights allowed me to choose any seat for free...
I've bought several tickets with LATAM, one via Delta with DL codes and another one directly with LATAM for domestic flights. There was a hiccup to reserve seats on a DL-coded Latam flight, but a Facebook rep quickly resolved it and booked the seats. The LATAM tickets on domestic flights allowed me to choose any seat for free...
Nope, it was regular economy, but their app wanted me to pay for any seat choice despite DL FF# was in the system.
Jul 15, 2022, 10:39 pm
#334
Join Date: Apr 2019
Posts: 979
Thank you for the idea about Facebook, but how you contacted them on Facebook? I just called - and it was long and Rep was not helpful at all; he even does not hear about DL Diamond benefits while flying LATAM.
Nope, it was regular economy, but their app wanted me to pay for any seat choice despite DL FF# was in the system.
Nope, it was regular economy, but their app wanted me to pay for any seat choice despite DL FF# was in the system.
So i asked them for another set of seats, which i knew, based on seatguru, were just regular seats. They reserved and there was no further problem. The seat reservation stuck.
Sep 30, 2022, 7:39 pm
#336
Join Date: Mar 2014
Location: SoCal
Programs: DL PM, HH Gold, Hyatt Globalist
Posts: 132
https://news.delta.com/delta-and-lat...cting-americas
USDOT gives final approval for the JV and ATI.
USDOT gives final approval for the JV and ATI.
Oct 24, 2022, 7:01 pm
#337
Join Date: Jan 2008
Programs: TK Elite+, DL Plat, Bonvoy Gold, IHG Spire, IC Ambassador, Hilton Gold
Posts: 186
Better to book a LATAM flight or a “Delta” flight operated by LATAM?
I am a DL Plat looking to buy a JFK-SCL-JFK ticket in J (cash). Direct from LATAM the ticket is $3100. From DL it’s $3300.
Any particular reason to buy the ticket from DL or from LATAM? I’m having trouble figuring out exactly how many SM and MQMs I’ll earn if I buy from LATAM. Should I just forget the exact loyalty earnings and save myself the $200?
Any particular reason to buy the ticket from DL or from LATAM? I’m having trouble figuring out exactly how many SM and MQMs I’ll earn if I buy from LATAM. Should I just forget the exact loyalty earnings and save myself the $200?
Oct 30, 2022, 9:42 am
#339
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
Lounge access at SCL for DL Plat?
I have an upcoming flight on LA, SCL-LIM in Y. I am DL Plat and I have Priority Pass. Not sure if I will have access to the Latam lounge at SCL? If I don't, is the "Skyteam lounge" comparable to the LATAM lounge? Thanks in advance.
Nov 4, 2022, 9:17 am
#341
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
The Skyteam lounge is pleasant but doesn't compare to the new LATAM lounges.
Jan 3, 2023, 8:03 pm
#342
Join Date: Aug 2019
Posts: 290
First time flying LATAM JKF-GRU-JFK, Delta Diamond here, ticket was purchased with LA, economy.
Terrible experience.
- LATAM app/website is not giving an option to choose any seat for free (FF# was added). Called LATAM call center, was told “you need to do it in the airport, no chance to do it in advance in our system”.
- LATAM app/website wants to charge you for a luggage ($90 for a first pc); call center was unable to confirm until the very last moment, will 1 peace of luggage will be free or not as for DL Diamond. Told me to call Delta 🤯
- 24 hrs before the flight. During the check in, system gave me the worst seat (the very last row in the middle) despite it was a lot free seats on the screen - but any manual change need be paid. One more call to LATAM - was told “check in staff in JFK will change it for you, we can not”.
- On a check in in JFK they took 1 suitcase for free (bingo). But flight was full, so - “keep the seat which you already have”.
- Same story before the flight from GRU.
No chance to choose the seat in advance for free. No chance to change the bad seat in the airport - as flight is full. The only benefit - they check the luggage in a separate room for their top tier frequent flyers,
the entrance is from the street, you are not going to the lane inside the airport.
Denied to check the luggage to my final destination (short connection, separate PNR with DL from JFK).
It seems like just one useful benefit DL Diamond status can give you while flying LATAM is free peace of luggage and a check in on a business desk in JFK and in a special booth in GRU. Seat selection does not work; no one has any information in advance 😳
Terrible experience.
- LATAM app/website is not giving an option to choose any seat for free (FF# was added). Called LATAM call center, was told “you need to do it in the airport, no chance to do it in advance in our system”.
- LATAM app/website wants to charge you for a luggage ($90 for a first pc); call center was unable to confirm until the very last moment, will 1 peace of luggage will be free or not as for DL Diamond. Told me to call Delta 🤯
- 24 hrs before the flight. During the check in, system gave me the worst seat (the very last row in the middle) despite it was a lot free seats on the screen - but any manual change need be paid. One more call to LATAM - was told “check in staff in JFK will change it for you, we can not”.
- On a check in in JFK they took 1 suitcase for free (bingo). But flight was full, so - “keep the seat which you already have”.
- Same story before the flight from GRU.
No chance to choose the seat in advance for free. No chance to change the bad seat in the airport - as flight is full. The only benefit - they check the luggage in a separate room for their top tier frequent flyers,
the entrance is from the street, you are not going to the lane inside the airport.
Denied to check the luggage to my final destination (short connection, separate PNR with DL from JFK).
It seems like just one useful benefit DL Diamond status can give you while flying LATAM is free peace of luggage and a check in on a business desk in JFK and in a special booth in GRU. Seat selection does not work; no one has any information in advance 😳
anyone know if this type of stuff is still happening to DL Platinums or have the kinks been worked out?
Jan 3, 2023, 8:06 pm
#343
Join Date: Apr 2019
Posts: 979
GM here. I recently flew a domestic flight on LATAM, and had a very nice experience. I was able to select a seat promptly upon purchasing the ticket in front of the plane, had a group 2 boarding group, and a piece of free luggage. Everyone was super cordial and my travel peeps also has group 2 boarding.
Jan 3, 2023, 8:19 pm
#344
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
Lots of LA experience, only one trip as a PM. The short haul was in the Y cabin and in a saver Y award code. Preferred (but not best) seat selection after booking. At check-in, I was in Zone 2, companion in Zone 5. At airport, both in Zone 2.
System wanted to charge me for luggage, even on a premium J segment. At airport, not an issue.
Note - LA will not check bags through on separate PNRs for anyone, except perhaps under extra special circumstances that are kept in a special safe at Pudahuel. They didn't do it for a OW premium pax (as part of OW), they don't do it now, and it causes quite a bit of tsuris.
System wanted to charge me for luggage, even on a premium J segment. At airport, not an issue.
Note - LA will not check bags through on separate PNRs for anyone, except perhaps under extra special circumstances that are kept in a special safe at Pudahuel. They didn't do it for a OW premium pax (as part of OW), they don't do it now, and it causes quite a bit of tsuris.