FA /crew /pax wrong or right ?
Aug 19, 2019, 10:44 am
#31
Join Date: Jun 2005
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Interesting that if the Supervisor accepted the new seating arrangement then surely it cannot be that an exit seat or a different class was involved. There is more to this story for surely the Captain would have also asked the Supervisor about the issue too.
Aug 19, 2019, 10:47 am
#32
Join Date: Dec 2005
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I think this was the crux of the whole situation.
Once the FA had screwed the pooch, the captain had very limited actions.
He had a pax that had done nothing wrong, so he could NOT remove them...thus he was faced with removing the FA- who was the root cause. And that, sadly. took the extra 3 hours.
While the pax MIGHT have done something different, to alter the course of the future events, they arent travel savants....and cannot be blamed for knowing what to do because an FA will be nuts. The Pax, IMO, were blameless.
And the captain agreed.
Once the FA had screwed the pooch, the captain had very limited actions.
He had a pax that had done nothing wrong, so he could NOT remove them...thus he was faced with removing the FA- who was the root cause. And that, sadly. took the extra 3 hours.
While the pax MIGHT have done something different, to alter the course of the future events, they arent travel savants....and cannot be blamed for knowing what to do because an FA will be nuts. The Pax, IMO, were blameless.
And the captain agreed.
Last edited by Exec_Plat; Aug 19, 2019 at 9:35 pm
Aug 19, 2019, 10:53 am
#33
Join Date: Apr 2017
Location: WAS
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What precisely do you think indicates that a story is "proven true?" Is there a roving Social Media Judge I'm unaware of that certifies things prior to them being posted?
Aug 19, 2019, 10:59 am
#34
Join Date: Jul 2003
Location: Atlanta
Posts: 5,174
The rule I have always lived by is onboard the crew has all the power. But once we land I have the power to write in to DL and let them know if one of their employees needs additional training or something more serious. Very often with an employee it is not an isolated incident and DL can deal with poor apples if they are notified.
Aug 19, 2019, 11:04 am
#35
Join Date: Jun 2013
Location: NYC
Programs: UA
Posts: 444
Could the pilot have timed out and that is why new crew needed?
Aug 19, 2019, 11:31 am
#38
formerly jackvogt
Join Date: Dec 2015
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I kind of lost respect once they included the buzz word "bigotry". They just threw out some words with the intent of being shocking.
It seems like the FA was in the wrong. All passengers involved were willing to switch so there shouldn't have been an issue. I'm not quite sure why they deboarded the flight and delayed everything. I highly doubt anything will come of this.
It seems like the FA was in the wrong. All passengers involved were willing to switch so there shouldn't have been an issue. I'm not quite sure why they deboarded the flight and delayed everything. I highly doubt anything will come of this.
Aug 19, 2019, 11:40 am
#39
Join Date: Feb 2017
Location: London
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I am afraid this post will split its audience into either 'what a mess the FA made' or 'someone else likes to earn some bucks by the help of social media' teams.
Tempted to be part of the first team but I think it might have been approbate to raise the issue via customer service with Delta at first instance and bring it on social media if there was no/ a bad response.
In any case, I guess we'll never will know what really happened and as usual in the life the truth is somewhere in the middle,.
Tempted to be part of the first team but I think it might have been approbate to raise the issue via customer service with Delta at first instance and bring it on social media if there was no/ a bad response.
In any case, I guess we'll never will know what really happened and as usual in the life the truth is somewhere in the middle,.
Aug 19, 2019, 11:49 am
#40
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Even if a FA made a mess of it, her photo (assuming that's what it is) shouldn't be plastered over the internet.
Aug 19, 2019, 12:02 pm
#41
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Obviously missing the other side to this story. To be brutally honest I lost interest the second the author played the race/discrimination card as this is almost definitely not relevant to the story and just a way for the author to victimize him/herself further.
At any rate, my guess is that people were trying to go from Y- to C+ or something of that nature. Either this or they were trying to place the 'nonverbal' brother in an exit row for which he would have been unqualified. Possibly a weight and balance issue being that this was a regional, however if it was really only 1 row apart I doubt this would have been the case.
At any rate, my guess is that people were trying to go from Y- to C+ or something of that nature. Either this or they were trying to place the 'nonverbal' brother in an exit row for which he would have been unqualified. Possibly a weight and balance issue being that this was a regional, however if it was really only 1 row apart I doubt this would have been the case.
Aug 19, 2019, 12:02 pm
#42
Join Date: Jun 2017
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not a blame on the parents but if you know there are special needs and buying selected seats can solve a potential issue. Be proactive and select 2 seats with advanced purchase. Enough things happen that we can’t control , have your ducks in a row on what you can control
and there are usually 3 sides to every story
Last edited by Jimmie Jet; Aug 19, 2019 at 12:04 pm Reason: Spelling
Aug 19, 2019, 12:04 pm
#43
Join Date: Feb 2019
Posts: 3,097
I would guess that the pilot tried to get a replacement FA, but one couldn't be found before the entire crew timed out (or they would have not been able to operate the next leg, etc) so they brought in a whole new crew from the nearest skywest base.
Aug 19, 2019, 12:06 pm
#44
Join Date: Feb 2019
Posts: 3,097
not a blame on the parents but if you know there are special needs and buying selected seats can solve a potential issue. Be proactive and select 2 seats with advanced purchase. Enough things happen that we can’t control , have your ducks in a row on what you can control
and there are usually 3 sides to every story
Yes, it's possible they bought BE and didn't make arrangements in advance, but as FlyerCO pointed out, it doesn't matter, they are still entitled to get seating together and the airline is required to do whatever they need to in order to make it happen. Harping on this point is 100% victim blaming. It lets the actual responsible party off the hook.
Aug 19, 2019, 12:09 pm
#45
Join Date: Mar 2018
Posts: 111
I agree the crew should not have their picture plastered over the internet. I also think that it is curious that a FA even noticed that they switched seats if they were in Y. If they were in J, then I can see her noticing that the genders do not match the manifest but I find that FAs could care less as long as people are seated and not causing a disturbance and arent poaching a seat(and sometimes they dont care about that either).
Definitely missing details and the pilot was right in this case as they are ultimately responsible for not only the passengers but the actions of crew as well.