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Hawaii Upgrade Eligibility

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Old Aug 11, 2019, 6:10 pm
  #1  
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Hawaii Upgrade Eligibility

I am silver medallion and was looking at booking a trip to Hawaii. No matter the flight it only said I was eligible for comfort + upgrades on each lag and not FC or Delta 1. The lags all had FC and Delta 1 availability. If I search other domestic flights it says I’m eligible for C+ and FC upgrades. Is this a Hawaii thing? If I book can I get agent to add my name to upgrade lists at check in? Anyone else had this issue?
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Old Aug 11, 2019, 6:35 pm
  #2  
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Originally Posted by trail_hiker
I am silver medallion and was looking at booking a trip to Hawaii. No matter the flight it only said I was eligible for comfort + upgrades on each lag and not FC or Delta 1. The lags all had FC and Delta 1 availability. If I search other domestic flights it says I’m eligible for C+ and FC upgrades. Is this a Hawaii thing? If I book can I get agent to add my name to upgrade lists at check in? Anyone else had this issue?
You're eligible. The problem is the system doesnt understand it during the booking phase. Once booked you'll see the option for upgrading is enabled when pulling up the reservation. This is a long time known issue.

Hawaii flights with D1 (ATL,DTW,MSP,JFK) are DoD only, the rest are just like any other domestic flight.
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Old Sep 28, 2019, 8:52 pm
  #3  
 
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THANKS - that was my question as well!
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