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why am I on the number 12 on the standby list if my reservation is "confirmed"?

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why am I on the number 12 on the standby list if my reservation is "confirmed"?

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Old Aug 8, 2019, 2:59 pm
  #16  
 
Join Date: Jul 2008
Posts: 794
This is all great advice under normal circumstances but yesterday was a total melt down day. There were lines everyplace. I am a DM and had zero luck with a call back. The only thing I was able to do online was buy a new ticket.
That I only got thru determination. Just kept hitting the search button until I got lucky. An agent I know at Lga said it was as bad as she had ever seen. Summer so staff on vacation weather up the entire coast.

Op. If you are confirmed you will either get a seat at check in or at the gate. They might need to ask for volunteers to free up seats.
tennessetom is online now  
Old Aug 8, 2019, 7:30 pm
  #17  
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Join Date: Apr 2001
Location: NYC
Posts: 27,231
Originally Posted by MikeNYC1
Also if you are near any of the red Delta Assist phone banks in the terminal, those phones bypass the usual hold time queue. You'll reach an agent more quickly than simply calling in from your own phone, unless you've got good status.
Nope, those don't work in a major meltdown either!

Originally Posted by tennessetom
This is all great advice under normal circumstances but yesterday was a total melt down day. There were lines everyplace. I am a DM and had zero luck with a call back. The only thing I was able to do online was buy a new ticket.
That I only got thru determination. Just kept hitting the search button until I got lucky.
Yup, this is what happened to us during a major DL(-specific) meltdown. We set up a "war room" at the gate at 1 in the morning with a laptop and iPad, searching and refreshing and hoping and praying. But we could only find flights from PHL, it was that bad (and on UA )
While DL had rebooked us 3 days later, I couldn't even get through on the phone before that flight to cancel that reservation out of courtesy (to be fair, I didn't have status at the time). Fortunately our return was on a separate reservation.
ijgordon is offline  


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