GA gave away my seat before boarding even started
Jun 10, 2019, 3:42 pm
#16
Join Date: Jul 2003
Location: Atlanta
Posts: 5,181
This is just so unfair if there is a long delay and I choose to wait out the delay in a SC as opposed to a crowded gate. It should be T-15 from the revised departure time.
Jun 10, 2019, 4:26 pm
#18
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There was probably very little, if any, involvement by the GA here other than clicking the next people on the UG list into the available F seats.
Jun 10, 2019, 5:44 pm
#19
Join Date: Jul 2009
Location: IAH
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The good agents will call the lounge. Happened to me at DCA.
Jun 10, 2019, 5:53 pm
#21
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
While the GA may have had the right to give the seat away, I think OP is still entitled to compensation. OP lost the seat due to IRROPS, not because OP was hanging out in the club or late to the airport. OP had a paid F ticket, and DL downgraded OP. If OP was offered a F seat on the next flight and declined that in favor of Y on the flight OP took, then perhaps no compensation was due, but even then I think there would be a case.
Jun 10, 2019, 6:04 pm
#22
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It is possible that DL will issue the $200 voucher as a customer service gesture (not compensation), but OP is clearly not entitled to it.
The policy and rule is clear. T-15 from scheduled departure. Same thing to offload had DL needed the seat.
If you choose to wait at the SC past T-15, make sure that you either stop by the gate or that the SC calls the gate.
The policy and rule is clear. T-15 from scheduled departure. Same thing to offload had DL needed the seat.
If you choose to wait at the SC past T-15, make sure that you either stop by the gate or that the SC calls the gate.
Jun 10, 2019, 6:38 pm
#23
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
It is possible that DL will issue the $200 voucher as a customer service gesture (not compensation), but OP is clearly not entitled to it.
The policy and rule is clear. T-15 from scheduled departure. Same thing to offload had DL needed the seat.
If you choose to wait at the SC past T-15, make sure that you either stop by the gate or that the SC calls the gate.
The policy and rule is clear. T-15 from scheduled departure. Same thing to offload had DL needed the seat.
If you choose to wait at the SC past T-15, make sure that you either stop by the gate or that the SC calls the gate.
Jun 10, 2019, 8:48 pm
#24
Join Date: Aug 2018
Programs: SkyMiles, HHonors, Marriott
Posts: 129
Wrong. OP did not "choose the wait." The 15 minute rule is only true about the seat being given away, but in the case of IRROPS it does not relieve DL of their obligation to provide the service that OP paid for. OP lost the F seat because their inbound a/c was delayed and they could not be at the gate at t-15. I suppose if IRROPS was due to weather than no compensation would be due, but certainly if it were due to anything operational at DL (mechanical or crew issues, etc) then yes, OP would 100% be due comp.
Jun 10, 2019, 9:12 pm
#25
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If an upgraded elite is later downgraded, IIRC they also get the $200 voucher.
For refunds, one must watch how the calculation is done. It shouldn't be the difference between the (usually discounted( FC fare that was purchased and the walk up FULL F fare. If there's a connection, then breaking the fare can also result in the computed cost of a downgraded ticket being more expensive than the original FC ticket.
For refunds, one must watch how the calculation is done. It shouldn't be the difference between the (usually discounted( FC fare that was purchased and the walk up FULL F fare. If there's a connection, then breaking the fare can also result in the computed cost of a downgraded ticket being more expensive than the original FC ticket.
Jun 10, 2019, 9:15 pm
#26
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It is possible that DL will issue the $200 voucher as a customer service gesture (not compensation), but OP is clearly not entitled to it.
The policy and rule is clear. T-15 from scheduled departure. Same thing to offload had DL needed the seat.
If you choose to wait at the SC past T-15, make sure that you either stop by the gate or that the SC calls the gate.
The policy and rule is clear. T-15 from scheduled departure. Same thing to offload had DL needed the seat.
If you choose to wait at the SC past T-15, make sure that you either stop by the gate or that the SC calls the gate.
This would be a big time-wasting mess for the GA if every premium cabin passenger did it. Moreover, how is the SC supposed to call if there's no GA at the gate?
Jun 11, 2019, 8:07 am
#27
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Weather does not absolve Delta of providing transportation in the class of service booked and paid for. Since this was paid F, DL is required either to provide transportation in F or provide compensation. All weather does is limit DL's liability for things like hotel and meals.
Jun 11, 2019, 8:34 am
#28
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
However this doesn't mean F on that flight. OP was by policy/COC correctly (although, again unjustly IMO) offloaded. DL responsibility is then to provide the next F seat available. OP decided to take the coach seat instead of wait for next flight with F. Thus it doesn't matter the reason why the 1st flight was late. All that matters is that OP accepted a coach seat instead of waiting for a F seat, after properly being offloaded. Thus per policy he's entitled to nothing, as it was a voluntary downgrade.
Jun 11, 2019, 8:54 am
#29
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On the flip side landed at C37 in ATL late due to TS in TPA and made it to C43 for flight to STL. App kept asking me to accept a flight the next day (I did not) and boarded at the time the door should be closing.
Seat remained intact and made it to STL last night.
Seat remained intact and made it to STL last night.
Jun 11, 2019, 3:17 pm
#30
Join Date: Nov 2018
Posts: 354
Delta was a real gem this weekend. Flighted delayed in FLL , they claim due to weather. Connection in ATL leaves early, while our plane was de-boarding. I get automatically rebooked for my PHX flight. Lost my 15k F upgrade. Assigned a c+ seat on a flight 2 flights later. 3 hours to sleep before my meeting. Twitter rep says they owe me nothing due to weather and my upgrade was complimentary. I raised hell. Someone with sense gave me my 15k back.