Delta gets strAAnded students to Richmond
Jun 10, 2019, 7:06 am
#1
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Delta gets strAAnded students to Richmond
Great job by Delta (and also a little poke at AA):
https://www.koco.com/article/absolut...rport/27820966
American cancelled the flight for a group of fifth graders flying from Oklahoma City to Richmond. The kids had been planning the trip to Virginia and DC for over a year. American offered them no options other than to cancel or go another day. The Delta agents reached out to management, and brought in an aircraft to fly the group direct to Richmond.
So the kids got upgraded to a private aircraft and a direct flight. Nicely done, Delta. ^ And very nice job from the team at Oklahoma City that made it happen. Maybe Delta has some new customers-for-life?
https://news.delta.com/we-re-here-he...ked-competitor
This has been on the AA forum, but really should be here also.
https://www.flyertalk.com/forum/amer...-students.html
David
https://www.koco.com/article/absolut...rport/27820966
American cancelled the flight for a group of fifth graders flying from Oklahoma City to Richmond. The kids had been planning the trip to Virginia and DC for over a year. American offered them no options other than to cancel or go another day. The Delta agents reached out to management, and brought in an aircraft to fly the group direct to Richmond.
So the kids got upgraded to a private aircraft and a direct flight. Nicely done, Delta. ^ And very nice job from the team at Oklahoma City that made it happen. Maybe Delta has some new customers-for-life?
https://news.delta.com/we-re-here-he...ked-competitor
This has been on the AA forum, but really should be here also.
https://www.flyertalk.com/forum/amer...-students.html
David
Jun 10, 2019, 9:39 am
#3
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What a heartwarming story.
It says something about a culture where this would happen. At the higher management levels this is a PR no brainer and most companies would approve it, you can't buy press like that. The really telling portion is that the employees in OKC would even initiate that to begin with.
It says something about a culture where this would happen. At the higher management levels this is a PR no brainer and most companies would approve it, you can't buy press like that. The really telling portion is that the employees in OKC would even initiate that to begin with.
Jun 10, 2019, 10:11 am
#5
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What a heartwarming story.
It says something about a culture where this would happen. At the higher management levels this is a PR no brainer and most companies would approve it, you can't buy press like that. The really telling portion is that the employees in OKC would even initiate that to begin with.
It says something about a culture where this would happen. At the higher management levels this is a PR no brainer and most companies would approve it, you can't buy press like that. The really telling portion is that the employees in OKC would even initiate that to begin with.
Jun 10, 2019, 10:16 am
#6
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Glad they managed to fly them before the GPS issues started.. would have been awkward if the direct flight ended up having to be cancelled. 
edit: nevermind, see now that this happened the weekend before last.
edit: nevermind, see now that this happened the weekend before last.
Jun 10, 2019, 10:19 am
#7
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As someone posted in the AA forum it was a PR no brainer for DL and good on the local station employees for getting the ball rolling.
Wonder if AA wishes they had a mulligan on this. No clue if they even had a spare aircraft though.
Wonder if AA wishes they had a mulligan on this. No clue if they even had a spare aircraft though.
Jun 10, 2019, 10:25 am
#8
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I am not sure if the issue is AA's lack of slack due to the MAX groundings or IT systems from the dark ages that can't do real-time dynamic rescheduling and optimization for out of position equipment and crew but AA's ops are a mess and are getting worse, not better.
Jun 10, 2019, 11:24 am
#10
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Not to pile on against AA, but even AA mainline can't maintain normal ops on even the best of days - the likelihood of them being able to pull off a day-of swap with a regional partner is close to zero.
I am not sure if the issue is AA's lack of slack due to the MAX groundings or IT systems from the dark ages that can't do real-time dynamic rescheduling and optimization for out of position equipment and crew but AA's ops are a mess and are getting worse, not better.
I am not sure if the issue is AA's lack of slack due to the MAX groundings or IT systems from the dark ages that can't do real-time dynamic rescheduling and optimization for out of position equipment and crew but AA's ops are a mess and are getting worse, not better.
Jun 10, 2019, 12:40 pm
#11
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Jun 10, 2019, 2:21 pm
#14
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Jun 10, 2019, 2:25 pm
#15
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