Delta One missed flight question
Jun 8, 2019, 8:39 am
#1
Original Poster
Join Date: May 2005
Location: DCA
Posts: 677
Delta One missed flight question
I don't usually fly business class so I don't know anything, could you please help. My connection flight was late so I missed my Delta flight, not my fault, it was all on a Delta ticket originating in Europe going to the US. The missed flight was Delta One class Z. They put me on AF business class next day, not la premiere (I asked) and put me in a crap hotel a bit far from the airport, took an hour to get there with the shuttle bus. Is this normal? I don't know, it could be normal, just checking 
Also how to get a compensation, there is a European law or something, I've heard.
Thank you!
Also how to get a compensation, there is a European law or something, I've heard.Thank you!
Jun 8, 2019, 8:51 am
#2
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I don't usually fly business class so I don't know anything, could you please help. My connection flight was late so I missed my Delta flight, not my fault, it was all on a Delta ticket originating in Europe going to the US. The missed flight was Delta One class Z. They put me on AF business class next day, not la premiere (I asked) and put me in a crap hotel a bit far from the airport, took an hour to get there with the shuttle bus. Is this normal? I don't know, it could be normal, just checking Also how to get a compensation, there is a European law or something, I've heard.
Thank you!
Also how to get a compensation, there is a European law or something, I've heard.Thank you!
Yes, sounds normal, especially for someone without status. The hotel is what it is, if you wanted something else, best time to ask was at the airport before they issued the voucher.
With regards to EC261, this all depends on if the carrier that flew you into CDG was at fault, or if they can blame the delay on weather, ATC, etc. Why was your inbound flight delayed? What time were you supposed to arrive, what time did you arrive, and what time was your connection scheduled to depart?
Jun 8, 2019, 8:54 am
#3
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Join Date: Sep 2003
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I don't usually fly business class so I don't know anything, could you please help. My connection flight was late so I missed my Delta flight, not my fault, it was all on a Delta ticket originating in Europe going to the US. The missed flight was Delta One class Z. They put me on AF business class next day, not la premiere (I asked) and put me in a crap hotel a bit far from the airport, took an hour to get there with the shuttle bus. Is this normal? I don't know, it could be normal, just checking Also how to get a compensation, there is a European law or something, I've heard.
Thank you!
Also how to get a compensation, there is a European law or something, I've heard.Thank you!
Regardless of reason, they must pay for hotel, meals, and a call home.
No one gets rebooked J to La Premie as it an IFC, not J cabin.
As for hotel, you likely got out up in the wrong hotel. J/F passengers normally get put up close to hotel.
Jun 8, 2019, 9:05 am
#4
Original Poster
Join Date: May 2005
Location: DCA
Posts: 677
There is no way they would put you in La Premiere, even if you had top AFKLM or DL status. Unless they were sold out for days in J, which is near impossible given their transatlantic volume of flying.
Yes, sounds normal, especially for someone without status. The hotel is what it is, if you wanted something else, best time to ask was at the airport before they issued the voucher.
With regards to EC261, this all depends on if the carrier that flew you into CDG was at fault, or if they can blame the delay on weather, ATC, etc. Why was your inbound flight delayed? What time were you supposed to arrive, what time did you arrive, and what time was your connection scheduled to depart?
Yes, sounds normal, especially for someone without status. The hotel is what it is, if you wanted something else, best time to ask was at the airport before they issued the voucher.
With regards to EC261, this all depends on if the carrier that flew you into CDG was at fault, or if they can blame the delay on weather, ATC, etc. Why was your inbound flight delayed? What time were you supposed to arrive, what time did you arrive, and what time was your connection scheduled to depart?
Jun 8, 2019, 9:22 am
#7
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Join Date: Sep 2003
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Jun 8, 2019, 9:23 am
#8
Join Date: Mar 2011
Posts: 647
You could have arranged your own hotel and submitted it for reimbursement. As FlyerCo said, you were not due compensation for ATC delays. But the EU261 duty of care requires them to reimburse you for reasonable out of pocket expenses like hotel. No need for you to take their hotel arrangements.
Jun 8, 2019, 9:56 am
#10
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In addition, you were not downgraded. D1 is a J product and you were rebooked into J on AF. If DL had an international F product, you would have been rebooked into AF F or been due a downgrade reimbursement.
Don't let the branded names such as D1 and LaPremiere get in the way as they are simply confusing.
I am a bit confused by your routing and the exact facts would be helpful. As I understand it, you originated from some place in Europe and connected to DL, presumably at CDG. If that is the case, it is the other carrier bringing you to CDG which owed you the duty of care. If DL/AF supplied that, all the better.
Don't let the branded names such as D1 and LaPremiere get in the way as they are simply confusing.
I am a bit confused by your routing and the exact facts would be helpful. As I understand it, you originated from some place in Europe and connected to DL, presumably at CDG. If that is the case, it is the other carrier bringing you to CDG which owed you the duty of care. If DL/AF supplied that, all the better.
Jun 8, 2019, 10:55 am
#11
Original Poster
Join Date: May 2005
Location: DCA
Posts: 677
In addition, you were not downgraded. D1 is a J product and you were rebooked into J on AF. If DL had an international F product, you would have been rebooked into AF F or been due a downgrade reimbursement.
Don't let the branded names such as D1 and LaPremiere get in the way as they are simply confusing.
I am a bit confused by your routing and the exact facts would be helpful. As I understand it, you originated from some place in Europe and connected to DL, presumably at CDG. If that is the case, it is the other carrier bringing you to CDG which owed you the duty of care. If DL/AF supplied that, all the better.
Don't let the branded names such as D1 and LaPremiere get in the way as they are simply confusing.
I am a bit confused by your routing and the exact facts would be helpful. As I understand it, you originated from some place in Europe and connected to DL, presumably at CDG. If that is the case, it is the other carrier bringing you to CDG which owed you the duty of care. If DL/AF supplied that, all the better.
It was: somewhere in Europe-AMS-U.S. on Delta, first flight via KLM connecting in AMS originally, then I got re-routed AMS-CDG-U.S. on AF
Jun 8, 2019, 11:35 am
#13
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Location: Brighton. UK
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I don't usually fly business class so I don't know anything, could you please help. My connection flight was late so I missed my Delta flight, not my fault, it was all on a Delta ticket originating in Europe going to the US. The missed flight was Delta One class Z. They put me on AF business class next day, not la premiere (I asked) and put me in a crap hotel a bit far from the airport, took an hour to get there with the shuttle bus. Is this normal? I don't know, it could be normal, just checking Also how to get a compensation, there is a European law or something, I've heard.
Thank you!
Also how to get a compensation, there is a European law or something, I've heard.Thank you!
Jun 8, 2019, 12:18 pm
#14
Join Date: Sep 2008
Posts: 7,875
Jun 8, 2019, 12:26 pm
#15
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You could have arranged your own hotel and submitted it for reimbursement. As FlyerCo said, you were not due compensation for ATC delays. But the EU261 duty of care requires them to reimburse you for reasonable out of pocket expenses like hotel. No need for you to take their hotel arrangements.
Some carriers may reimburse, others may reimburse up to their cost, and others may not reimburse at all.
