Gynob001

I (my sponsors) paid for Delta one. I am entitled to Taj Mahal, gourmet meal cooked by a gourmet cook, Ritz accommodation and amenities, wide screen Samsung QLED 8K, Bose quite comfort, served by the Queen herself on a silver platter. The filth, dirt, muck, yuck, reminds of my days in Calcutta on my colonial days. Hi-what happened to my Jacuzzi and sauna? Why is the water so cold?

Nicoolio

I've seen a few of his videos. I recall each of them as being very dramatic, worst ever type experiences. Dirty seats is bad, ice cream that's too hard, oh the tragedy.

ethernal

I agree.. except for the fact that your "avoid the 767" is a laughable statement. Admittedly Delta flies some 75S on the domestic D1 routes, but let's be frank. 767s are still more than half of Delta's widebody fleet, and they run shorter stage lengths on average than the A330s, 777s, and A350s - which means that they probably make up 60%+ of Delta's widebody flights. Advice to avoid the 767 is the equivalent to giving the advice of someone to "avoid rain" while standing in the middle of a downpour. With the exception of a few routes, avoiding the 767 is difficult without making a messy itinerary.

I had high hopes that Delta would actually do a real refurb of their 767s with updated lie-flats, but they are not - they are repackaging the existing seats. As such, I will continue to fly United and (*pukes*) AA over Delta in long-haul international J.

Delta's 767 seats are about the same in terms of "shame factor" as Air France's remaining angled lie-flats or (the recently retired) 8-abreast United business class configuration. The difference is that those examples are exceptions and not the rule.

bretthexum

I don't think the video was that dramatic and it's spot on from my previous 764 flight. MSP-HNL... dirty and broken seat that wouldn't recline, IFE cracked so no touchscreen (remote still worked), and subpar food.

Sorry, Delta loves to tout their "premium" D1 experience... but this was just embarrassing.

CPMaverick

Thanks for making assumptions about me, but my point was that 200k total views on a YT video aren't going to change how a company like DL operates. They know their 767 are dumpy.

It didn't upset me at all. I just get enough ads in my life and I doubt there is anything new in the video we don't already know. I can skim through these comments in 30 seconds and reaffirm that.

And I now happily bow out of this time-drain of a thread.

danielSuper

This is the most boomer thing I've seen all day and I was watching Matlock in the hotel lobby.

His experience is not that exceptional for US3. What is he comparing it to? Inter-Europe products? Mint/AA 321T?
US3 domestic products are glorified sky greyhounds. I feel he's expecting Singapore or ANA long haul experience on 767 transcon.

I find lack of winged headrests on majority of domestic fleet a much bigger problem. Enduring 5,6 hour flights in tight 737 without a winged headrest is a truly horrific and painful experience. Sorry his Delta One was a bit dirty.

SFTNYC

Still plenty of the old-config United 767-300s/777-200s flying around (over half the fleet, not "exceptions") though they should be done by the end of next year. Lots of 787-8's and -9's with 6-abreast seating and no current timeline for retrofit. At least Delta widebodies are all direct aisle access.

Note UA's high density 777-200s have the old 8-abreast seats with no plans for retrofit - those do show up on EWR-LAX/SFO from time to time last I was looking...

CaliguyNYC

TBD

I generally like Paul's reports. He's one of the few "popular" vloggers who gave Saudia a real chance. But some of his comments in this video (and others) just scream amateur.

Complaining that the super nice check-in area doesn't have its own security line? That's almost unheard of in the USA.
Surprised that Delta has such a large lounge at non-hub(ish) LAX? They've got loads of competition and longhaul flights.
Tall people will "suffer" because they have to look down to watch TV? I think an ergonomics professional would disagree.

Come on, Paul....

ethernal

I'm not sure why you call out UA's 787s. UA's 6-abreast 787s are perfectly serviceable. I love flying in them - in fact, while I know this is specific, 6A/B/J/K on the 789 are probably my favorite long-haul seat of any US carrier. Generally, I'd take United's 6-abreast 787 over everything in Delta's legacy fleet except for the A330. I have not yet flown the A350 or refurbed 777 seats so I can't speak to those. Direct aisle access is vastly overrated when it comes at the expense of seat space (which it inevitably does for pretty much every plane more narrow than a 777).

As far as I know, United pushed the last 8-abreast international 772ERs into refurb a couple of weeks/months ago. I believe the remaining 772ERs are pmCO planes with perfectly serviceable 6-abreast seating. They do use the 8-abreast on domestic routes - so fair enough, but I am talking about international long haul here (yes, I realize the review is about a domestic D1 transcon). United is different than Delta in the sense that they have specific J-configured widebody planes used for domestic flights - Delta does not.

I will cede the point on United's 767s, but unlike Delta, they are actively getting refurbished with very nice seats - about 30% of the 767 fleet is already done. Delta plans to continue to use the existing crappy seats with a facelift for their refurbs - meaning by 2021, all of United 767s will be a joy while Delta will continue to be crap.

In short, all of United's international planes are now perfectly fine excluding the remaining un-refurbished 767s (about 35 of them) - which is only 20% of their international widebody fleet and that number is on the way to "zero". Even if you want to include United's domestic 772s into the equation, that's only 28% of the combined fleet.

orlandodlplat

It's easy, in a FT bubble of DL frequent flyers, to fail to consider the impression DL leaves on people who are unfamiliar with the product.

Sure, we all know to avoid 767s at this point, but it is deployed on DL's most important domestic route and they are in a daily dogfight for people willing to pay for J.

Sure, I know the workaround to the wonky IFE screens is to use the remote, but a "normal" passenger would not and would be very frustrated.

And there is absolutely no excuse for the dirty plane.

DCP2016

If any of you actually watch Paul's videos, you would know he is usually pretty fair. He once had a poor United transcon experience, went back to try them again and had a fantastic experience with them. He's just telling it like it is, a dirty plane with poor technology is inexcusable on a transcon route Let alone where this plane was headed next, Tel Aviv.

Ysitincoach

orlandodlplat

TLV continues the flight number but it's on a different plane - an A330.

sltlyamusd