Baggage disaster
May 30, 2019, 7:44 am
#1
Original Poster
Join Date: Aug 2005
Posts: 56
Baggage disaster
hello all,
yesterday flying from Atlanta to Cedar Rapids for bi-annual trade show. Delta left 5 of 6 bags with all our merchandise and samples (and clothes) in Atlanta. They are still not sure exactly when all of them will arrive. 2 have been expedited and the other 3 show they were delivered to Cedar Rapids but obviously not.
Anyone have ave a contact number? I keep getting routed to baggage services that say they are only allowed to give a $100 travel voucher and then that I should file an online complaint.
I don’t see how this is the possible resolution and we are out to 1,000’s of dollars in sales and obviously a little embarrassing to have any empty trade stand.
Any my advice is appreciated or a best contact.
yesterday flying from Atlanta to Cedar Rapids for bi-annual trade show. Delta left 5 of 6 bags with all our merchandise and samples (and clothes) in Atlanta. They are still not sure exactly when all of them will arrive. 2 have been expedited and the other 3 show they were delivered to Cedar Rapids but obviously not.
Anyone have ave a contact number? I keep getting routed to baggage services that say they are only allowed to give a $100 travel voucher and then that I should file an online complaint.
I don’t see how this is the possible resolution and we are out to 1,000’s of dollars in sales and obviously a little embarrassing to have any empty trade stand.
Any my advice is appreciated or a best contact.
May 30, 2019, 8:02 am
#3
Join Date: Aug 2012
Location: RDU
Posts: 679
When you arrived, was a complaint filed at the baggage office? They should have given you a case number.
How are you verifying if the baggage arrived at Cedar Rapids?
For compensation, you really do need to file an online complaint using the case number provided and provide as much information as possible. Depending on (DL's) perceived severity, you will get a phone call or email response. My guess would be the latter, assuming no extreme physical damage.
We also ship items separately to shows using FEDEX as well many days in advance.
How are you verifying if the baggage arrived at Cedar Rapids?
For compensation, you really do need to file an online complaint using the case number provided and provide as much information as possible. Depending on (DL's) perceived severity, you will get a phone call or email response. My guess would be the latter, assuming no extreme physical damage.
We also ship items separately to shows using FEDEX as well many days in advance.
May 30, 2019, 8:33 am
#4
Join Date: Dec 2011
Location: CLT
Programs: AA Executive Platinum, Hilton Diamond, Lifetime Admirals Club member
Posts: 419
3 bags were shown to be delivered but obviously not? Shown where......on the app?
That implies they made it to Cedar Rapids & the bar codes were scanned in Cedar Rapids after being unloaded, which tells me they’re laying on the ground somewhere in the bag room.
That implies they made it to Cedar Rapids & the bar codes were scanned in Cedar Rapids after being unloaded, which tells me they’re laying on the ground somewhere in the bag room.
May 30, 2019, 8:40 am
#5
Original Poster
Join Date: Aug 2005
Posts: 56
The funny thing about the bar codes scanning is Always the same for each set of three bags (like the bar codes are linked). The all got scanned within the exact same minute on their entire journey. Possible but unique I think.
I did file file a claim and we just opted to bring checked bags versus Fedex when it is a short hop flight with multiple services a day...what could go wrong...
I did file file a claim and we just opted to bring checked bags versus Fedex when it is a short hop flight with multiple services a day...what could go wrong...
May 30, 2019, 8:42 am
#6
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 867
DL is normally super on point with checked baggage delivery, so it's an unfortunate outlier (and a pretty significant one, at that) that 5 out of your 6 bags didn't make it.
Did they never show up in the app as being scanned on to the plane in ATL? Given that 2 of the 3 flights from ATL-CID are on RJs, I wonder if there was a weight/balance issue or something like that.
Did they never show up in the app as being scanned on to the plane in ATL? Given that 2 of the 3 flights from ATL-CID are on RJs, I wonder if there was a weight/balance issue or something like that.
May 30, 2019, 9:39 am
#8
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
Yeah, the whole Northeast was a soup sandwich yesterday with all the storms. While that didn't directly affect ATL, there were severe delay programs for basically any flight entering ZBW or ZNY and lots of cancellations. Yesterday was just not a good day for flying.
May 30, 2019, 10:44 am
#9
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
Agree with advice above, take the time to do the paperwork and file a claim. You will not get compensation for thousands of dollars of lost sales. You should receive a goodwill gesture.
Always best to send these things ahead so you have margin for error.
Always best to send these things ahead so you have margin for error.
May 30, 2019, 11:01 am
#10
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
May 30, 2019, 12:16 pm
#11
Join Date: Oct 2016
Programs: DL Gold, AA Plat, Hilton Diamond
Posts: 253
Can you set up your booth with nothing but a big sign that says "#DELTA lost our bags" our maybe "Our bags Didn't Ever Leave The Airport"? Then tweet and instagram a few photos with lots of convention folks around it, and see if maybe Delta decides to look a little harder for the bags.
May 30, 2019, 1:13 pm
#12
Join Date: Jun 2016
Location: Nashville, TN
Programs: 2018: Delta Diamond Medallion, Hilton Honors Diamond
Posts: 104
There was an issue with ATL’s baggage sorting system around midday yesterday. About half of my ATL-PBI flight had checked baggage that didn’t make it on our flight. Luckily mine arrived around midnight last night.
Delta is calling it an airport issue, not a DL issue, so no compensation/SM.
Delta is calling it an airport issue, not a DL issue, so no compensation/SM.
May 30, 2019, 2:01 pm
#13
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,925
There was an issue with ATL’s baggage sorting system around midday yesterday. About half of my ATL-PBI flight had checked baggage that didn’t make it on our flight. Luckily mine arrived around midnight last night.
Delta is calling it an airport issue, not a DL issue, so no compensation/SM.
Delta is calling it an airport issue, not a DL issue, so no compensation/SM.
May 30, 2019, 2:03 pm
#14
Join Date: Apr 2016
Location: Key West
Programs: DL Silver, AA EXP, Marriott Titanium, Hilton Diamond
Posts: 401
There must have been. My wife was flying home to Key West yesterday after 1:20 connection and she, along with at least a dozen other passengers didn't get their bags.
May 30, 2019, 2:19 pm
#15
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Really? Should every airline install their own bag handling belts at every airport? The waste of space and money is ridiculous to even thing about. Airports have been and are responsible for bag handling systems at airports. What happens when they install their own due to your new duty of care and the airport power fails?