Snack Basket Losing Variety?
Jun 12, 2019, 11:03 am
#46
Join Date: Oct 2012
Programs: Previously top-tier everything, now a happy free agent
Posts: 1,003
FWIW, on a flight SAN-SEA this weekend, I heard the FA read off his phone "... we are pleased to offer you a selection of snacks from brands you know and love..."
Not sure if this is scripted into the FA manual, but it does seem like DL moved towards mainstream, name-brand snacks (their current snack selection mirrors jetBlue's in at least offering the PopCorners chips and Cheez-Its...).
Available:
- Cheez-its
- Mini oreos
- Biscoff
- Salted Squirrel almonds
- Popcorners chips
- Michel Augustin cookies
- Brookside chocolate covered gummy things (which are NOT healthy you guys...)
- 2 bananas for the whole F cabin
Like many other commenters, I would much rather have the interesting snacks available...
A contact of mine who does F&B at AS did mention to me that she had an insider's tip a while ago that the DL-Pretzel Perfection contract (i.e., the cheezy GF snack mix that I LOVE so much I've bought it off Amazon) was going away.
Not sure if this is scripted into the FA manual, but it does seem like DL moved towards mainstream, name-brand snacks (their current snack selection mirrors jetBlue's in at least offering the PopCorners chips and Cheez-Its...).
Available:
- Cheez-its
- Mini oreos
- Biscoff
- Salted Squirrel almonds
- Popcorners chips
- Michel Augustin cookies
- Brookside chocolate covered gummy things (which are NOT healthy you guys...)
- 2 bananas for the whole F cabin
Like many other commenters, I would much rather have the interesting snacks available...
A contact of mine who does F&B at AS did mention to me that she had an insider's tip a while ago that the DL-Pretzel Perfection contract (i.e., the cheezy GF snack mix that I LOVE so much I've bought it off Amazon) was going away.
Jun 12, 2019, 11:38 am
#47
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
Praise be. I know these things have their fans, and I respect that their products are gluten free, but I haven't had anything Pretzel Perfection makes on Delta that doesn't taste like medium density fiberboard. It's possible to make GF snacks that are credible substitutes, but this company hadn't cracked the code.
Jun 12, 2019, 11:39 am
#48
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
FWIW, on a flight SAN-SEA this weekend, I heard the FA read off his phone "... we are pleased to offer you a selection of snacks from brands you know and love..."
Not sure if this is scripted into the FA manual, but it does seem like DL moved towards mainstream, name-brand snacks (their current snack selection mirrors jetBlue's in at least offering the PopCorners chips and Cheez-Its...).
Not sure if this is scripted into the FA manual, but it does seem like DL moved towards mainstream, name-brand snacks (their current snack selection mirrors jetBlue's in at least offering the PopCorners chips and Cheez-Its...).
Jun 12, 2019, 11:42 am
#49
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
That said, if this were implemented, we'd probably lose a lot of the meal exception routes like SEA-SFO, so be careful what you wish for...
Jun 12, 2019, 12:07 pm
#50
Join Date: Oct 2012
Programs: Previously top-tier everything, now a happy free agent
Posts: 1,003
Praise be. I know these things have their fans, and I respect that their products are gluten free, but I haven't had anything Pretzel Perfection makes on Delta that doesn't taste like medium density fiberboard. It's possible to make GF snacks that are credible substitutes, but this company hadn't cracked the code.
Jun 12, 2019, 12:38 pm
#51
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
Posts: 1,032
It's the ultimate first world problem, but...
Couldn't they have brought back those amazing caramel Michel et Augustin cookies rather than the not-quite-as-good salted dark chocolate ones?
Couldn't they have brought back those amazing caramel Michel et Augustin cookies rather than the not-quite-as-good salted dark chocolate ones?
Jun 12, 2019, 12:52 pm
#52
Join Date: Oct 2012
Programs: Previously top-tier everything, now a happy free agent
Posts: 1,003
I like the snack basket for short hops, but I think the 600-900 mile range would be perfect for a small appetizer service, similar to what Alaska offers - a cheese plate or half sandwich would be ideal.
That said, if this were implemented, we'd probably lose a lot of the meal exception routes like SEA-SFO, so be careful what you wish for...
That said, if this were implemented, we'd probably lose a lot of the meal exception routes like SEA-SFO, so be careful what you wish for...
Jun 12, 2019, 5:25 pm
#53
Join Date: Aug 2004
Location: GRR
Programs: Delta Plat & Million Miler
Posts: 1,375
Jun 19, 2019, 8:47 pm
#54
Join Date: Jan 2003
Location: Northern Minnesota, US
Programs: DL Diamond, SPG/MR Plat, Kimpton IC, IHG Spire Elite, Hilton Gold
Posts: 659
Jun 20, 2019, 5:25 pm
#57
Join Date: Dec 2017
Posts: 224
(Also, candidly I would never say this on a plane, please be respectful too - it’s a basket, not a buffet, take 1 or 2 and let everyone get their first choice. We’re generally pretty happy to grab any extras afterwords. Good Flight Leaders also leave the basket on the counter so you can grab extras as you stretch or use the lavatory.)
Jun 20, 2019, 5:37 pm
#58
Original Poster
Join Date: Dec 2018
Location: PHX
Programs: Delta DM, Marriott Lifetime Titanium, HHonrs Diamond
Posts: 1,336
I Frequently have to throw bananas away. They often come with peels that are burst and looking kind of rough. FWIW - it’s annoying to us too because catering is cutting corners and not stocking the baskets properly and we end up walking the aisle with just the four main cabin snacks, I write it up several times a trip and ATL catering is the biggest problem with baskets. Sometimes we get a small offering of the First Class/Comfort+ snacks and inevitably they get taken in the first couple of rows. What you’re seeing is not the service standard, thankfully, but crappy catering. Allegedly they have a new manager in charge of overseeing catering operations and I’m hopeful they implement the changes they’re talking about.
(Also, candidly I would never say this on a plane, please be respectful too - it’s a basket, not a buffet, take 1 or 2 and let everyone get their first choice. We’re generally pretty happy to grab any extras afterwords. Good Flight Leaders also leave the basket on the counter so you can grab extras as you stretch or use the lavatory.)
I look forward to seeing how the management change in catering works out, and I will patiently wait for them to get up to speed.
Welcome, and I hope to see you on a flight soon.
Jun 20, 2019, 8:48 pm
#59
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I Frequently have to throw bananas away. They often come with peels that are burst and looking kind of rough. FWIW - it’s annoying to us too because catering is cutting corners and not stocking the baskets properly and we end up walking the aisle with just the four main cabin snacks, I write it up several times a trip and ATL catering is the biggest problem with baskets. Sometimes we get a small offering of the First Class/Comfort+ snacks and inevitably they get taken in the first couple of rows. What you’re seeing is not the service standard, thankfully, but crappy catering. Allegedly they have a new manager in charge of overseeing catering operations and I’m hopeful they implement the changes they’re talking about.
(Also, candidly I would never say this on a plane, please be respectful too - it’s a basket, not a buffet, take 1 or 2 and let everyone get their first choice. We’re generally pretty happy to grab any extras afterwords. Good Flight Leaders also leave the basket on the counter so you can grab extras as you stretch or use the lavatory.)
Thanks for your comment! Question for you: Many of us wish that on short flights with no meal that DL would offer a small fresh snack, like a cheese plate or something like that, instead of the snack basket full of processed foods. Would this be a pain for flight attendants on short flights, to serve a pre-plated light fresh snack?
Jun 20, 2019, 10:43 pm
#60
Join Date: Dec 2017
Posts: 224
Thanks for your comment! Question for you: Many of us wish that on short flights with no meal that DL would offer a small fresh snack, like a cheese plate or something like that, instead of the snack basket full of processed foods. Would this be a pain for flight attendants on short flights, to serve a pre-plated light fresh snack?
counting trays/checking for a basket would make out on the ground checks a bit longer. Nothing insurmountable. I can see this combined with a smaller (4 snack basket) being a better service offering.
Fresh snacks would be a significant investment as it would be a higher cost (and it can’t be recatered onto another flight increasing food waste). I’m sure they can afford it and I would feel better about the product offering and would look forward to the leftovers too, because those damn cheezits will be the death of my current pant size.
Last edited by Flyer0889; Jun 20, 2019 at 10:48 pm