SDC now $75 for Platinum?!
Apr 21, 2019, 1:11 pm
#1
Original Poster
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,117
SDC now $75 for Platinum?!
At the main DTW sky club today. Tried to SDC into a confirmed F seat earlier (not upgrade- purchased). Was told SDC is not allowed “if there is nothing wrong with your flight.”
ok....
Asked about flying standby, in literally ANY class. Was told it’s a $75 charge, IF they grant your standby request. I’m Platinum, and literally did a SDC earlier today in Albany.
What the hell? The other agent shot me a look of sympathy, but didn’t intervene. Called Platinum desk and was told the same thing, but they would do it “as a one time courtesy.”
Did I miss a MAJOR status “enhancement?”
ok....
Asked about flying standby, in literally ANY class. Was told it’s a $75 charge, IF they grant your standby request. I’m Platinum, and literally did a SDC earlier today in Albany.
What the hell? The other agent shot me a look of sympathy, but didn’t intervene. Called Platinum desk and was told the same thing, but they would do it “as a one time courtesy.”
Did I miss a MAJOR status “enhancement?”
Apr 21, 2019, 1:18 pm
#2
Join Date: Nov 2009
Location: MSP
Programs: DL DM MM, IHG Spire, Hyatt Globalist, Amex Plat
Posts: 112
Sounds like a bad (or just not knowledgeable) agent. I had one on the phone the other day try to tell me that fare bucket availability was a requirement for premium cabin SDC with a paid F ticket. HUCA got me someone who knew the rules.
Hopefully you were able to get this resolved on the phone or at another one of the clubs.
Hopefully you were able to get this resolved on the phone or at another one of the clubs.
Apr 21, 2019, 1:18 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,348
At the main DTW sky club today. Tried to SDC into a confirmed F seat earlier (not upgrade- purchased). Was told SDC is not allowed “if there is nothing wrong with your flight.”
ok....
Asked about flying standby, in literally ANY class. Was told it’s a $75 charge, IF they grant your standby request. I’m Platinum, and literally did a SDC earlier today in Albany.
What the hell? The other agent shot me a look of sympathy, but didn’t intervene. Called Platinum desk and was told the same thing, but they would do it “as a one time courtesy.”
Did I miss a MAJOR status “enhancement?”
ok....
Asked about flying standby, in literally ANY class. Was told it’s a $75 charge, IF they grant your standby request. I’m Platinum, and literally did a SDC earlier today in Albany.
What the hell? The other agent shot me a look of sympathy, but didn’t intervene. Called Platinum desk and was told the same thing, but they would do it “as a one time courtesy.”
Did I miss a MAJOR status “enhancement?”
SAME-DAY CONFIRMED
If a seat is available in your originally purchased fare class, you can change your ticket to a confirmed seat on a new flight.
If a seat is available in your originally purchased fare class, you can change your ticket to a confirmed seat on a new flight.
- Same-Day Confirmed Fee From $75 USD
- Same-Day Confirmed is Complimentary for Diamond, Platinum & Gold Medallion Members (See Terms & Conditions)
SAME-DAY STANDBYYou may wait for a seat on an earlier flight than your original ticket, if the Same-Day Confirmed option is not available.
- Same-Day Standby Fee From $75 USD
- Same-Day Standby is Complimentary for Diamond, Platinum & Gold Medallion Members (See Terms & Conditions)
- Fee is only charged if you’re cleared for your requested flight
Apr 21, 2019, 1:19 pm
#4
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
No.
Current rules are:
Discover Platinum Medallion Benefits
Sounds like you happened to hit two "B" team members who drew the short straw and are working a holiday weekend.
Current rules are:
Discover Platinum Medallion Benefits
(6) Same-Day Confirmed: As a Diamond, Platinum or Gold Medallion Member, you may request a same-day change to your itinerary and be confirmed at no extra charge, except when flying on a Basic Economy (E) fare. To make a same-day confirmed change when booked in Main Cabin your original fare class must be available. To make a same-day confirmed change when booked in our premium cabins -- including Delta One®, First and Business Class -- you may make a same-day confirmed change as long as a seat is available in the premium cabin. Your request can be made within 24 hours prior to your original departure time. Your new departure time must still be on the same day as your originally scheduled departure.
(7) Same-Day Standby: If you are unable to secure flights with the same-day confirmed option, we offer the option to stand by free of charge to Diamond, Platinum and Gold Medallion Members at the kiosk, ticket counter or through reservations, except when flying on a Basic Economy (E) fare. Silver Medallion Members have the option to stand by for an earlier flight, and will be charged $75 if confirmed. See Same-day Travel Changes for more information and complete terms and conditions. Same Day Standby fee is $75 USD for tickets issues on/after March 15th, 2017. For tickets issued prior to March 15th, 2017, the fee is $50 USD.
(7) Same-Day Standby: If you are unable to secure flights with the same-day confirmed option, we offer the option to stand by free of charge to Diamond, Platinum and Gold Medallion Members at the kiosk, ticket counter or through reservations, except when flying on a Basic Economy (E) fare. Silver Medallion Members have the option to stand by for an earlier flight, and will be charged $75 if confirmed. See Same-day Travel Changes for more information and complete terms and conditions. Same Day Standby fee is $75 USD for tickets issues on/after March 15th, 2017. For tickets issued prior to March 15th, 2017, the fee is $50 USD.
Apr 21, 2019, 5:49 pm
#7
Join Date: May 2005
Programs: DL Million Miler
Posts: 1,963
I SDC'd today no problem. Twice. First from a 5pm flight to an 11am flight. Then, when I realized I was stone cold awake with jet lag at 3am, SDC'ed again to a 6am flight (easiest upgrade ever: 6am on Easter Sunday).
Use the phone and call the desk.
Use the phone and call the desk.
Apr 21, 2019, 6:56 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Apr 21, 2019, 7:52 pm
#10
Original Poster
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,117
xxx->DTW->GRR
Original- purchased first class ticket for entire itinerary, in I Class. Original routing was xxx->DTW->GRR leaving xxx at 550 PM, arriving in DTW at 720 PM, leaving DTW at 10:50 PM and arriving in GRR AT 1130 PM.
At T-24, was able to SDC xxx->DTW to leave xxx at 1:15 PM, getting into DTW at 3:00 PM. I now had a 8.5 hr layover but plenty of options to SDS on several earlier flights, which is what I was attempting when I got to DTW.
When i I arrived in DTW at 3:00 PM, I went straight to the DTW sky club. A seat on DTW -> GRR at 4:15 PM had opened in F (3 actually). The agent refused, as stated above. I left the club, called Platinum desk, and got the response as also stated above; they did the SDC but only as “a one time courtesy.”
Apr 21, 2019, 8:50 pm
#13
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Apr 21, 2019, 8:55 pm
#14
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Join Date: Sep 2009
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Posts: 100,404
details:
xxx->DTW->GRR
Original- purchased first class ticket for entire itinerary, in I Class. Original routing was xxx->DTW->GRR leaving xxx at 550 PM, arriving in DTW at 720 PM, leaving DTW at 10:50 PM and arriving in GRR AT 1130 PM.
At T-24, was able to SDC xxx->DTW to leave xxx at 1:15 PM, getting into DTW at 3:00 PM. I now had a 8.5 hr layover but plenty of options to SDS on several earlier flights, which is what I was attempting when I got to DTW.
When i I arrived in DTW at 3:00 PM, I went straight to the DTW sky club. A seat on DTW -> GRR at 4:15 PM had opened in F (3 actually). The agent refused, as stated above. I left the club, called Platinum desk, and got the response as also stated above; they did the SDC but only as “a one time courtesy.”
Is xxx domestic (=USA) or not?
Apr 21, 2019, 9:04 pm
#15
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,310