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Delta FAs Recognizing Passengers By Name

Delta FAs Recognizing Passengers By Name

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Old Apr 18, 19, 1:21 pm
  #16  
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Originally Posted by whooperatw View Post
Had an odd experience with this recently, though not so nice. Was in paid F and the lead FA was doing PDB's and thanked 1B for being a Platinum, and also a few other Plat members behind me but just asked for my drink by name. Then a bit later thank 1D for being a Plat too, while I was sitting there as a DM. Really no big deal in the scheme of the world, but odd to thank your PM's and not your DM in the first row. No one is perfect, let alone the technology the FA's are using, but odd everyone else got it. On the other end, I called into the DM line and some of the first words out of the agent were " Wow, thanks for spending so much with us last year!", which was nice I thought.
Why didn't you call the FA on it? Sometimes FAs read the manifest wrong; for example, on a couple flights, the FA thought I was a nonrev and if I hadn't said something, I would have gotten the last choice of meal. Also, sometimes on partners, the manifest is wrong.
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Old Apr 18, 19, 1:59 pm
  #17  
 
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Had an interesting situation a few months ago: i went standby on an earlier flight out of MSP to LAX. Unfortunately, the only seat available was a window in the second to last row. Not my favorite seat clearly, but its on me 100% since i wanted to go standby. I gave up a first class upgrade on my original flight to go standby. Again, my choice. no complaints at all.

About an hour in to the flight, the FA came back and said "what are you doing back here?" and we both chuckled. Assume she saw my Diamond status on her hand held thingy. I explained the situation. She was nice enough to comp me a drink as if I were in C+.

It was good for the soul to sit back there for me. Made me REALLY appreciate my status and the perks that come with it.
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Old Apr 19, 19, 12:14 am
  #18  
 
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On my ATL-CDG flight in C+ recently, I saw the FAs give cards to a number of passengers that I think were DM/PMs. Seemed like they were handwritten thank you notes from what I could see. I was DM and my partner PM, but didn't get one. Though we booked on to the flight 12 hours prior to departure.
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Old Apr 19, 19, 3:10 pm
  #19  
 
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I certainly have crews that I see a lot. My last dozen CDG-SEA flights in D1 the purser has always been Randall or Kim. Every time. What is odd is the service difference between them. Randall does the standard thing of creating everyone by name, mentions their medallion status level / thanks them for their loyalty, etc.

But with Kim, its a different story. She’ll do all that stuff with the other passengers. But with me, it’s always just a cold hello, what would you like for your main course. I swear it’s like she has it out for me. It’s quite noticeable. I Can’t think why, as I’m always very polite to the flight crew.
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Old Apr 19, 19, 5:20 pm
  #20  
 
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Originally Posted by MarkP24 View Post
I usually appreciate it, but on a recent transcontinental, the FA called everyone Mr. or Ms. X, but did so pretty loudly, so not just my seat mate (who I was not flying with) but much of the cabin could hear my last name (and I could hear everyone else's). While I appreciate the personal touch, I think that a bit of discretion especially for more private people may have been appreciated....
I presume your phone gives away far more information about you than someone overhearing your surname. seems a silly thing to get upset about
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Old Apr 19, 19, 6:50 pm
  #21  
 
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Originally Posted by gitismatt View Post
I presume your phone gives away far more information about you than someone overhearing your surname. seems a silly thing to get upset about
I agree with the OP and don't think the OP is silly at all. The FA's doing this are nice and well meaning, but many, probably with a need to project voice in a context of an aircraft with significant background noise, pronounce names that overflow to a lot of ears.

There are a lot of nuances to FA/Pax engagements, hearkening back to the times when the FA would get down, almost on a knee, to have an "eye level" meaning fun encounter----pretty much in the F cabin. Frankly, I never thought they had to get down a level to communicate, but if that's what was needed, OK. As for addressing passengers by first name, my wife and I are both now over 70, have travelled for almost 5 decades together, and are not used to having a 25-30 yr old address us by our first names. In most cases, the FA has not even asked either how our first name might be pronounced or whether we would be OK with that type of address at all.

All that said, whatever the FA does in addressing a pax by whatever name, an attempt to modulate the decibel amount to just what is needed would be the best, IMHO.

I could do without the "first name" stuff, even at the risk of being called a curmudgeon. "Mr" or "Ms" was what worked for decades, and I, for one, would be OK if they had stayed with it.
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Old Apr 21, 19, 8:11 pm
  #22  
 
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Originally Posted by gitismatt View Post
I presume your phone gives away far more information about you than someone overhearing your surname. seems a silly thing to get upset about
I know that some people are more private than others, and Delta respects that by only listing the first 3 letters of the persons last name on the upgrade list. My point is, addressing someone as Mr. or Ms. X is a nice touch, but doing it so loudly that the entire cabin hears it is not as optimal IMO.
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Old Apr 21, 19, 8:12 pm
  #23  
 
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Originally Posted by FullFare View Post
I agree with the OP and don't think the OP is silly at all. The FA's doing this are nice and well meaning, but many, probably with a need to project voice in a context of an aircraft with significant background noise, pronounce names that overflow to a lot of ears.

There are a lot of nuances to FA/Pax engagements, hearkening back to the times when the FA would get down, almost on a knee, to have an "eye level" meaning fun encounter----pretty much in the F cabin. Frankly, I never thought they had to get down a level to communicate, but if that's what was needed, OK. As for addressing passengers by first name, my wife and I are both now over 70, have travelled for almost 5 decades together, and are not used to having a 25-30 yr old address us by our first names. In most cases, the FA has not even asked either how our first name might be pronounced or whether we would be OK with that type of address at all.

All that said, whatever the FA does in addressing a pax by whatever name, an attempt to modulate the decibel amount to just what is needed would be the best, IMHO.

I could do without the "first name" stuff, even at the risk of being called a curmudgeon. "Mr" or "Ms" was what worked for decades, and I, for one, would be OK if they had stayed with it.
I agree. I've never been called by my first name on the plane, but on the DL Diamond line, it's pretty standard.
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