Premium Select fare shenanigans
Apr 26, 2019, 7:32 am
#61
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
Don't give up.
I found that delta assist at Twitter was more effective. Eventually, they got me to the Skymiles desk and we had an email exchange and they finally understood that I purchase a G fare and I finally got the appropriate 1.5x. This was after numerous phone calls and emails.
I found that delta assist at Twitter was more effective. Eventually, they got me to the Skymiles desk and we had an email exchange and they finally understood that I purchase a G fare and I finally got the appropriate 1.5x. This was after numerous phone calls and emails.
Apr 26, 2019, 11:15 am
#62
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,202
+1 Twitter is probably better, as you can DM them a picture of the receipt for the originally booked itinerary, showing G. I would also attach a screenshot of the MQM earning language for GAP fares. What happens after (UG with miles) is irrelevant - you bought a G fare which should earn 150% per DL's own rules, end of story.
Apr 26, 2019, 11:23 am
#63
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,220
Honestly, file a DOT complaint (though they often don't tend to involve themselves in FFP issues, but they should still at least forward the complaint properly), and send a letter to the CEO. If you can figure out a dollar value for the MQMs (harder than for RDMs), file a small claims case. At least that way you'll get through to someone with more than half a brain.
The other thing I've found that helps when you encounter incompetence-driven resistance is to walk them through a bunch of leading questions. "How many EQMs would I earn on a G fare"? 150% of the base miles "If I then redeem a SkyMiles award upgrade on that itinerary to DeltaOne, will I still earn 150% EQMs?" Yes.. Ok, can you take a look at my account please...
It wasn't until I did this that I could get an agent to recognize I was way over-charged for a mileage upgrade and attempt to fix it. Worth a try...
The other thing I've found that helps when you encounter incompetence-driven resistance is to walk them through a bunch of leading questions. "How many EQMs would I earn on a G fare"? 150% of the base miles "If I then redeem a SkyMiles award upgrade on that itinerary to DeltaOne, will I still earn 150% EQMs?" Yes.. Ok, can you take a look at my account please...
It wasn't until I did this that I could get an agent to recognize I was way over-charged for a mileage upgrade and attempt to fix it. Worth a try...
Apr 26, 2019, 11:29 am
#64
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,202
Honestly, file a DOT complaint (though they often don't tend to involve themselves in FFP issues, but they should still at least forward the complaint properly), and send a letter to the CEO. If you can figure out a dollar value for the MQMs (harder than for RDMs), file a small claims case. At least that way you'll get through to someone with more than half a brain.
The other thing I've found that helps when you encounter incompetence-driven resistance is to walk them through a bunch of leading questions. "How many EQMs would I earn on a G fare"? 150% of the base miles "If I then redeem a SkyMiles award upgrade on that itinerary to DeltaOne, will I still earn 150% EQMs?" Yes.. Ok, can you take a look at my account please...
It wasn't until I did this that I could get an agent to recognize I was way over-charged for a mileage upgrade and attempt to fix it. Worth a try...
The other thing I've found that helps when you encounter incompetence-driven resistance is to walk them through a bunch of leading questions. "How many EQMs would I earn on a G fare"? 150% of the base miles "If I then redeem a SkyMiles award upgrade on that itinerary to DeltaOne, will I still earn 150% EQMs?" Yes.. Ok, can you take a look at my account please...
It wasn't until I did this that I could get an agent to recognize I was way over-charged for a mileage upgrade and attempt to fix it. Worth a try...
Apr 26, 2019, 11:31 am
#65
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,220
Apr 26, 2019, 2:34 pm
#66
Join Date: Jan 2011
Programs: DL PM
Posts: 60
Honestly, file a DOT complaint (though they often don't tend to involve themselves in FFP issues, but they should still at least forward the complaint properly), and send a letter to the CEO. If you can figure out a dollar value for the MQMs (harder than for RDMs), file a small claims case. At least that way you'll get through to someone with more than half a brain.
The other thing I've found that helps when you encounter incompetence-driven resistance is to walk them through a bunch of leading questions. "How many EQMs would I earn on a G fare"? 150% of the base miles "If I then redeem a SkyMiles award upgrade on that itinerary to DeltaOne, will I still earn 150% EQMs?" Yes.. Ok, can you take a look at my account please...
It wasn't until I did this that I could get an agent to recognize I was way over-charged for a mileage upgrade and attempt to fix it. Worth a try...
The other thing I've found that helps when you encounter incompetence-driven resistance is to walk them through a bunch of leading questions. "How many EQMs would I earn on a G fare"? 150% of the base miles "If I then redeem a SkyMiles award upgrade on that itinerary to DeltaOne, will I still earn 150% EQMs?" Yes.. Ok, can you take a look at my account please...
It wasn't until I did this that I could get an agent to recognize I was way over-charged for a mileage upgrade and attempt to fix it. Worth a try...
Last edited by DLX5; Apr 26, 2019 at 3:48 pm Reason: grammar
Apr 26, 2019, 3:51 pm
#68
Join Date: Jan 2011
Programs: DL PM
Posts: 60
I kept pressing my case on twitter. They eventually had the sky miles desk email me, and then the conversation with them began. They finally recognized I had purchased a G fare and gave me the 1.5x And some sky miles for my troubles.
Apr 26, 2019, 4:00 pm
#69
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,220
Generally I don’t think a phone agent will transfer you to the SkyMiles department, but they will liaise back and forth while you’re on the phone. Quite inefficient IMO, and things obviously get lost in translation. But perhaps if you directly insist on communicating directly with someone from skyMiles you can make some headway.
Oct 12, 2019, 5:08 pm
#72
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I just got off ICN - MSP and the miles already posted and as I feared might happen without the 150% MQM bonus. Same situation as original OP (PS fare upgraded with miles to D1/OY).
Will have to see what can be done (also still need my miles from ICN - BKK on DL flight numbers and SIN - ICN on KE on a B fare which should be another 150% MQM).
I've already got PM for next year but won't get Diamond so extra miles are especially wanted to improve the rollover for re-qual next year
Will have to see what can be done (also still need my miles from ICN - BKK on DL flight numbers and SIN - ICN on KE on a B fare which should be another 150% MQM).
I've already got PM for next year but won't get Diamond so extra miles are especially wanted to improve the rollover for re-qual next year
Oct 14, 2019, 11:10 am
#73
Join Date: Jan 2017
Programs: Delta PM
Posts: 888
I just got off ICN - MSP and the miles already posted and as I feared might happen without the 150% MQM bonus. Same situation as original OP (PS fare upgraded with miles to D1/OY).
Will have to see what can be done (also still need my miles from ICN - BKK on DL flight numbers and SIN - ICN on KE on a B fare which should be another 150% MQM).
I've already got PM for next year but won't get Diamond so extra miles are especially wanted to improve the rollover for re-qual next year
Will have to see what can be done (also still need my miles from ICN - BKK on DL flight numbers and SIN - ICN on KE on a B fare which should be another 150% MQM).
I've already got PM for next year but won't get Diamond so extra miles are especially wanted to improve the rollover for re-qual next year
Oct 14, 2019, 8:10 pm
#74
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,852
My experience with DL marketed, KE operated flights is that they post correctly about 48-72 hours after the flight. This was much faster than MU operated, which took a full week.
Oct 15, 2019, 4:13 am
#75
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
And my effort to get credit for the PS fare on ICN - RDU that was upgraded to D1/F is still ongoing
