mattya9

Couldn't publishing a ticket as one fare class but coding it as another, without the ability to see what the code is, be grounds for false advertisement? I'm by no means a lawyer but it sure seems like it would be. Last year I bought a premium economy K class ticket on Orbitz for a VS flight, credited my miles to Delta, and when it posted I only earned my miles based on VS' second lowest economy fare because it was coded as such. Short of actually calling VS and asking at booking, I had no way of knowing it was an economy coded ticket. Since it was advertised as a K class ticket I assumed I would be getting K class earnings. Nope. I was wrong and after multiple calls to all 3 parties it ended in a stalemate with everyone pointing the finger at the other. Very frustrating to say the least!

OPS

mills1090

I think I am running into similar shenanigans... Have a future flight in PS (seat upgrade after booking), reservation says G class fare (original was X). Trying to upgrade to D1 with miles, but agents are insisting they would need to re-price my itinerary (some say upfare) to be eligible to use miles for upgrade... Anyone have experience with this?

dlflyer00

xliioper

Upgraded to PS via ticket re-issue or FCM offer? I suspect that would make a difference.

dlflyer00

iflyalexair

You shouldn't be able to get bonus MQMs if an agent rebooks a segment in Y or J. This is when it should go back to the class of service ticketed.

You should, however, get the bonus if you intend on purchasing a certain class of service to enjoy the level of service and the bonus miles regardless of the underlying fare class that may be carrying an immediate upgrade. I would say the controlling factor is intended class of service when booking, not the underlying fare basis.

MSPeconomist

Zorak

Normally after you select a flight, on the "Trip Summary" screen before you actually purchase the ticket, there is a section at the bottom:



clicking on the "Fare Rules" link brings up a popup with tabs for "FARE RULE SUMMARY", "FULL FARE RULES", RISK-FREE CANCELLATION", and "REFUND POLICY".

I say "Normally" because I tested it just now (on a couple different routes, and both logged in and not) and the two fare rule tabs are blank, so DL IT at work EDIT: works on another computer, so must be something about my laptop.

ijgordon

Hmm, AA's website shows you all your mileage earning during the booking process (on the payment screen), including RDMs, EQMs, and EQDs, and AA's technology stinks.
That would solve this issue...

steveholt

DL shows this too when you're logged in, but you have to realize in advance that you're going to run into issues with DL and take a screenshot and then remember where it is months later after you've flown.

Zorak

DL does too, but only if you're logged in, and only on during the purchase process. Once you buy the ticket the info is lost. (oops, Steve beat me to it. Steve Holt!)

Of course you can usually estimate pretty closely from gcmap distances etc. and appropriate bonuses but that doesn't help in cases where what DL's web site says you should earn differs from what DL's IT thinks you should earn.

UA has an item on upcoming itineraries called "accruals for this trip" where you can look this info up post-purchase, although it is not without glitches either.

mattya9

Delete

SouthernCanada

Can you ask them to provide a reference location to your screenshot? I have this but the agents are saying the fare basis says earning is only on S/S/R/R versus S/B/B/R.

dlflyer00

SouthernCanada

If they provide a page reference, I can review their Professional Agent Resources documents. From that, I can verify if this is 100% the case, that this only applies to DL ticketed and DL operated flights.