Premium Select fare shenanigans
#31
Join Date: Aug 2014
Location: Las Vegas, NV
Programs: Delta DM
Posts: 425
Couldn't publishing a ticket as one fare class but coding it as another, without the ability to see what the code is, be grounds for false advertisement? I'm by no means a lawyer but it sure seems like it would be. Last year I bought a premium economy K class ticket on Orbitz for a VS flight, credited my miles to Delta, and when it posted I only earned my miles based on VS' second lowest economy fare because it was coded as such. Short of actually calling VS and asking at booking, I had no way of knowing it was an economy coded ticket. Since it was advertised as a K class ticket I assumed I would be getting K class earnings. Nope. I was wrong and after multiple calls to all 3 parties it ended in a stalemate with everyone pointing the finger at the other. Very frustrating to say the least!
OPS
OPS
#32
Join Date: Mar 2015
Programs: DL-PM
Posts: 266
I think I am running into similar shenanigans... Have a future flight in PS (seat upgrade after booking), reservation says G class fare (original was X). Trying to upgrade to D1 with miles, but agents are insisting they would need to re-price my itinerary (some say upfare) to be eligible to use miles for upgrade... Anyone have experience with this?
#33
Original Poster
Join Date: Nov 2018
Location: San Francisco
Programs: DL
Posts: 466
I think I am running into similar shenanigans... Have a future flight in PS (seat upgrade after booking), reservation says G class fare (original was X). Trying to upgrade to D1 with miles, but agents are insisting they would need to re-price my itinerary (some say upfare) to be eligible to use miles for upgrade... Anyone have experience with this?
#34
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Join Date: Jul 2003
Posts: 23,056
#35
Original Poster
Join Date: Nov 2018
Location: San Francisco
Programs: DL
Posts: 466
Sounds like you've tried HUCA in which case I’m not sure if I have any advice.
#36
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,254
This could be interpreted to mean that if you have a cheap coach ticket and use miles or a GUC to get an upgrade or even get an OPUP, you will get 150% MQMs or even 200% if the OPUP books into FULL C/J. I don't think this is what DL means and it would be a big change in policy.
You should, however, get the bonus if you intend on purchasing a certain class of service to enjoy the level of service and the bonus miles regardless of the underlying fare class that may be carrying an immediate upgrade. I would say the controlling factor is intended class of service when booking, not the underlying fare basis.
#37
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
You shouldn't be able to get bonus MQMs if an agent rebooks a segment in Y or J. This is when it should go back to the class of service ticketed.
You should, however, get the bonus if you intend on purchasing a certain class of service to enjoy the level of service and the bonus miles regardless of the underlying fare class that may be carrying an immediate upgrade. I would say the controlling factor is intended class of service when booking, not the underlying fare basis.
You should, however, get the bonus if you intend on purchasing a certain class of service to enjoy the level of service and the bonus miles regardless of the underlying fare class that may be carrying an immediate upgrade. I would say the controlling factor is intended class of service when booking, not the underlying fare basis.
Of course I agree with you, but my post was about a strict reading of what the DL twitter team said.
#38
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
Not everyone has an EF account and one shouldn't have to pay for one just to verify fare codes. Also as I'm doing a dummy booking on DL's website I cannot find anything (short of actually purchasing a ticket) that shows you what the fare code is. An LAX-PVG in premium select is showing "A" class and that's it.
OPS
OPS
clicking on the "Fare Rules" link brings up a popup with tabs for "FARE RULE SUMMARY", "FULL FARE RULES", RISK-FREE CANCELLATION", and "REFUND POLICY".
I say "Normally" because I tested it just now (on a couple different routes, and both logged in and not) and the two fare rule tabs are blank,
#40
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,098
DL shows this too when you're logged in, but you have to realize in advance that you're going to run into issues with DL and take a screenshot and then remember where it is months later after you've flown.
#41
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,926
Of course you can usually estimate pretty closely from gcmap distances etc. and appropriate bonuses but that doesn't help in cases where what DL's web site says you should earn differs from what DL's IT thinks you should earn.
UA has an item on upcoming itineraries called "accruals for this trip" where you can look this info up post-purchase, although it is not without glitches either.
#43
Join Date: Sep 2016
Location: KC MO
Programs: Delta PM MM. Marriott LTP. Hilton Gold
Posts: 67
#44
Original Poster
Join Date: Nov 2018
Location: San Francisco
Programs: DL
Posts: 466
I believe the Delta agent was only talking about Delta-marketed, Delta-operated flights; yours looks like MU-operated/marketed?
#45
Join Date: Sep 2016
Location: KC MO
Programs: Delta PM MM. Marriott LTP. Hilton Gold
Posts: 67
If they provide a page reference, I can review their Professional Agent Resources documents. From that, I can verify if this is 100% the case, that this only applies to DL ticketed and DL operated flights.