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Originally Posted by dlflyer00
(Post 30995941)
I recently flew LAX-PVG on a great Premium Select fare. I used miles to upgrade to Delta One both ways. I was expecting 150% MQM given it was a Premium Select fare, but I got off the plane a few hours ago and it has posted at 100%. I DMed Twitter and they came back saying the fare basis was actually a fare code of X. I encountered a similar thing trying to upgrade with miles — an agent insisted I needed to upfare to a “real” G fare, but I was able to HUCA and process it successfully. I booked this directly with Delta (via bookwithmatrix) and am a bit disappointed they’re trying to play games with what appear to be basically Y-ups to PS, but aren’t real PS. When I booked via Delta, the displayed fare class was G, and in my receipts it’s listed as G. Has anyone else dealt with this? OPS |
Originally Posted by newfie
(Post 31002677)
How many miles needed to upgrade on these fares?
45K for me (HND to LAX) from PS seat to D1 |
Originally Posted by MSPeconomist
(Post 31002692)
You should try to check your fare code and fare rules, for example using EF if you didn't grab this information at the time of booking. OPS |
Originally Posted by mattya9
(Post 31002822)
Not everyone has an EF account and one shouldn't have to pay for one just to verify fare codes.
OPS |
Agree it is confusing. I had a similar experience with a PS fare (DL ticket and Virgin Atlantic operated). Reticketed at check in due to "flight time" change. Received no miles. Took months to get the MQMs. Initially told via Plat line will post in 2 days. Then told by Plat line that Skymiles desk said you don't earn MQMs for a "complementary upgrade". Plat line agreed I should get the MQMs but SkyMiles desk wouldn't budge. Twitter eventually got me to the skymiles desk and via email exchange they finally saw the fare was a "G" fare (to several emails even after I sent them screen shots of initial receipt). Clearly, when reticketed, it doesn't seem to remember the purchased fare (at least that's my impression). I am no expert, but if the fare says "G" when choosing the flight, I would not know how to look for an underlying fare code.
With the recent purchased PS fare it said "G" on the initial emailed receipt but now says "OY" on the receipt after the purchased upgrade. Fingers crossed.. |
Originally Posted by DLX5
(Post 31002901)
Agree it is confusing. I had a similar experience with a PS fare (DL ticket and Virgin Atlantic operated). Reticketed at check in due to "flight time" change. Received no miles. Took months to get the MQMs. Initially told via Plat line will post in 2 days. Then told by Plat line that Skymiles desk said you don't earn MQMs for a "complementary upgrade". Plat line agreed I should get the MQMs but SkyMiles desk wouldn't budge. Twitter eventually got me to the skymiles desk and via email exchange they finally saw the fare was a "G" fare (to several emails even after I sent them screen shots of initial receipt). Clearly, when reticketed, it doesn't seem to remember the purchased fare (at least that's my impression). I am no expert, but it the fare says "G" when choosing the flight, I would not know how to look for an underlying fare code.
With the recent I purchased PS fare it said "G" on the initial emailed receipt but now says "OY" on the receipt after the purchased upgrade. Fingers crossed.. |
https://cimg5.ibsrv.net/gimg/www.fly...d6d2e5862.jpegThis is ridiculous. PVG-LAX, my return, didn’t post correctly, and Twitter is again claiming that I shouldn’t have gotten anything. Time to play phone roulette again? |
Originally Posted by MSPeconomist
(Post 30999427)
Did you ever look at the fare code and fare rules? That would be the definitive way to see whether DL has sold you a coach fare with an instant upgrade to PS or not. https://cimg5.ibsrv.net/gimg/www.fly...3b56c3573f.png Here is what shows up when you try to buy this fare via DL.com: https://cimg7.ibsrv.net/gimg/www.fly...9ef1cdc98c.png |
Same for me, LAX-PVG, in early Dec.
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A phone agent says they corrected it — we’ll see what happens but it’s amusingly inconsistent. |
Twitter conceded that you should indeed get 150% MQM, FWIW, so if anyone else runs into this, maybe try quoting them. https://cimg2.ibsrv.net/gimg/www.fly...3cc405505.jpeg |
This is all crazy. Delta customers should not have to know about any of this to get the promotions that DL promised them. You should not have to be an amateur travel agent to get a MQM bonus.
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Originally Posted by dlflyer00
(Post 31004926)
Twitter conceded that you should indeed get 150% MQM, FWIW, so if anyone else runs into this, maybe try quoting them. https://cimg2.ibsrv.net/gimg/www.fly...3cc405505.jpeg |
Originally Posted by dlflyer00
(Post 31004784)
A phone agent says they corrected it — we’ll see what happens but it’s amusingly inconsistent. Did you receive the proper MQM's? |
Originally Posted by DLX5
(Post 31006532)
I will take a screen shot of your screen shot and file it away!
This could be interpreted to mean that if you have a cheap coach ticket and use miles or a GUC to get an upgrade or even get an OPUP, you will get 150% MQMs or even 200% if the OPUP books into FULL C/J. I don't think this is what DL means and it would be a big change in policy. |
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