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Upgrade just disappeared.
I am just about to get on dl2811 atl-msp. I was sitting in sky club and saw in app I got upgraded to first class seat 2a. Then 5 minutes later the screen updated and said I had been moved back to comfort plus. I suspected something funny was going on and went and asked the gate agent. She said I had been moved because of a family or it’s possible somebody bought tickets. Anybody seen this happen? |
I should add that I was number 2 for 4 available seats. Now I’m number 1 for zero. |
The GA response sounds evasive; they’re the ones that handle the upgrades at the gate so surely they’d know why it occurred. |
I felt the same way. I gently challenged her and said it’s not supposed to work this way. She looked like somebody who just got caught. Who knows but I reported the specifics to delta as a complaint. |
Originally Posted by micstatic
(Post 30934643)
I felt the same way. I gently challenged her and said it’s not supposed to work this way. She looked like somebody who just got caught. Who knows but I reported the specifics to delta as a complaint. |
Originally Posted by vincentharris
(Post 30934811)
I would not even bother writing in, it will go nowhere except in the equivalent of their CRM garbage can.
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DL does look at these. It can track every change made and who made it. As a revenue protection device, DL does care when employees make changes which may not be supportable.
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Hope they do. Learning lesson today. Take a screen shot immediately when upgrade clears. |
I has a similar experience last year ATL-TUS. I had the u/g, then it got taken from me and I got a crappy seat in the back. I called DL, agent apologized but said that there were no more seats and nothing that she could do. Agent was pretty evasive about the details - I assumed that I got booted by a FAM, although agent did not confirm this of course. Agent gave me a decent amount of SM (I think 20k) as goodwill gesture. I called it even.
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ATL has the largest collection of bad gate agents in the company.....they'll bump up non-rev friends. Reporting it is good though - I have first hand evidence of them getting reprimanded. Always report.
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Originally Posted by av8rsamr
(Post 30934926)
Not necessarily true. I don't know for sure, but this does seem like one of the issues Delta actually investigates at a local level. I know people have gotten calls from DL explaining what happened. As long as you're not a serial complainer about small, inconsequential things, writing in is always a safe option. And in this case, I'd encourage the op to do so.
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Write in, I complained about losing a C+ upgrade and got a call and the lady apologized etc.
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Originally Posted by micstatic
(Post 30935095)
Hope they do. Learning lesson today. Take a screen shot immediately when upgrade clears. |
If there had been time, you could have asked for a redcoat at ATL. The rtedcoat might also be evasive and protect the GA, but they also have the power to undo the "mistake" and reseat you where you should be. |
If you got FAM'd, Delta is not going to tell you.
(FAM- Federal Air Marshal) |
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