Clawing Skymiles back from FlyingBlue?
Mar 18, 2019, 3:24 pm
#1
Original Poster
Join Date: Jan 2013
Posts: 22
Clawing Skymiles back from FlyingBlue?
I took a roundtrip in Feb on KLM with my DL# clearly printed on the boarding passes. The skymiles for the outbound leg were credited without issue, but the return leg was awarded to my FlyingBlue account. After 10 emails/calls with both sides, I'm still unclear if it's possible to have the FlyingBlue miles canceled and re-credited to DL. Anyone had luck with this?
Mar 18, 2019, 4:54 pm
#3
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
I took a roundtrip in Feb on KLM with my DL# clearly printed on the boarding passes. The skymiles for the outbound leg were credited without issue, but the return leg was awarded to my FlyingBlue account. After 10 emails/calls with both sides, I'm still unclear if it's possible to have the FlyingBlue miles canceled and re-credited to DL. Anyone had luck with this?
Mar 18, 2019, 7:28 pm
#4
Suspended
Join Date: Sep 2013
Programs: DL DM, AA Plat, Hertz Pres. Club. SPG Gold
Posts: 574
I had this happen to me too. If you log into KLM, e.g. to select a seat or check in online, they just add your FB number automatically even though you've booked online with DL and clearly have the trip associated with your DL SM number. AF doesn't do this AFAIK. It's infuriating. I haven't acted on mine yet but the DM line told me I would have to get the FB miles canceled and then request credit from DL for SM miles. Let us know please if you're successful. This may actually be the thing that gets me out of the DM "game", it's just too infuriating.
Mar 19, 2019, 12:59 am
#5
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
I took a roundtrip in Feb on KLM with my DL# clearly printed on the boarding passes. The skymiles for the outbound leg were credited without issue, but the return leg was awarded to my FlyingBlue account. After 10 emails/calls with both sides, I'm still unclear if it's possible to have the FlyingBlue miles canceled and re-credited to DL. Anyone had luck with this?
Mar 19, 2019, 6:27 am
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Mar 19, 2019, 9:25 am
#8
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
Ugh. This may be the cause for the end of my love affair with Delta... I'm flying DL less this year but carryover including 1/2 of a J TATL trip last year currently credited to FB may well have been the thing that got me over the DM line this year. If I don't... well I'll still make PM in my sleep but beyond that will push for higher status on AA with my flight choices (currently only Gold which means no automatic UG even when there is space).
Mar 19, 2019, 9:40 am
#9
Join Date: Aug 2012
Location: NYC
Programs: Delta Gold, Marriott Platinum, Former Amtrak Select, Former Hilton Gold
Posts: 422
Lots of luck to you. Hadn't had this on delta but happened to me on a OneWorld partner where they created an account for me instead of crediting my AA account. Took over six months going back and forth with the two airlines to fix.
Mar 19, 2019, 11:31 am
#11
Join Date: Dec 2014
Posts: 29
I had this exact situation happen as well. KLM refused repeatedly to help. I closed my Flying Blue account to prevent it from happening again, but I never got back the 6k +/- miles for an international first class flight. Submitted the closed account email and miles summary to Delta, to no avail.
Mar 19, 2019, 7:41 pm
#12
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Ugh. This may be the cause for the end of my love affair with Delta... I'm flying DL less this year but carryover including 1/2 of a J TATL trip last year currently credited to FB may well have been the thing that got me over the DM line this year. If I don't... well I'll still make PM in my sleep but beyond that will push for higher status on AA with my flight choices (currently only Gold which means no automatic UG even when there is space).
Mar 19, 2019, 8:34 pm
#13
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
DL handles all revenue bookings and customer service for KL/AF but FlyingBlue is separate.
Mar 19, 2019, 8:38 pm
#14
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
DL's ability to handle issues for KL is limited. IME, if you want something done, you need to call agents in the Netherlands.
Mar 20, 2019, 2:06 am
#15
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
To be fair, DL agents can handle most things other than FB if you call the "KLM" US phone #. Calling it directs you to DL agents specialized with AF/KLM instead of regular DL agents.