Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Delayed getting through customs due to mishandled luggage. Huge Delay as a result

Delayed getting through customs due to mishandled luggage. Huge Delay as a result

Reply

Old Mar 13, 19, 10:46 am
  #31  
 
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, MM
Posts: 3,500
Some of the OP’s delay could have been caused by the volume of passengers going through FIS at that time. Flights from HND, CDG, and AMS arrive at MSP within about a one hour period in the middle of the day. Yesterday’s arrival times were within a 45 minute period, with the CDG second of the three. If the OP didn’t have GE the passport check lines could have been long and the time taken to search for his/her bag with so many coming off the carousel would also have been time consuming. As others have mentioned, the best option would have been for OP to leave customs without his bag, but it’s easier to say that in hindsight.
jebr likes this.
CarmenOM is offline  
Reply With Quote
Old Mar 13, 19, 10:51 am
  #32  
 
Join Date: Mar 2013
Location: Minnesota
Programs: Wyndham Platinum
Posts: 121
Originally Posted by MSPeconomist View Post
I'm wondering whether it was separate tickets, perhaps for an "illegal" connection. IME there's lots of time to catch connections after international arrivals at MSP, although someone who doesn't know the airport might take the long and slow path to the A/B/high C gates.

There aren't many one hour flights from MSP that would have eight hour gaps between flights (although Saturday travel could be worse) and are also a three hour drive. Someone upthread suggested Duluth, but the eight hour gap in schedules doesn't seem right to me. So my guess is Eu Claire, Wisconsin, on a tiny airplane. IIRC there's also shuttle bus service from MSP airport, although not real frequent either. Rochester is too close and again wouldn't have an eight hour gap while IIRC DL no longer serves St Cloud (which could be three hours in bad traffic). If the eight hour schedule gap were something like 10 pm to 6 am, I think the OP would have complained about a forced overnight with no hotel.

Maybe the OP doesn't want to drive, especially in a foreign country and after a long TATL flight, when jetlagged, and perhaps after consuming alcohol. A three hour bus ride wouldn't be pleasant and it might not even be obvious that there is a bus option, nor how get information or use the bus. [Woud one first take a taxi to St Paul or to Minneapolis and if the latter, would you go to the downtown "transit center" or the greyhound bus station a bit outside of downtown, with the first being accessible by light rail plus walking if you don't have much luggage?]
Based on the OP's posted schedule, it sounds like their destination was Brainerd. Executive Express does run an airport shuttle from MSP Airport - Brainerd every hour and fifteen minutes or so, but finding out about it isn't the easiest if you're not aware of the service already. Going to ground transportation would require leaving security, and if you're told there's open seats I could see not wanting to bail on that despite the long wait, especially if you don't know how long the ground transportation trip is or even if it exists at all.

That said, it would have been helpful had Delta proactively offered to pay for ground transportation in lieu of the flight - the shuttle bus is $60, which seems reasonable to free up the seat on the flight and get a customer to their destination faster after the baggage delay issues.
jebr is offline  
Reply With Quote
Old Mar 13, 19, 10:55 am
  #33  
 
Join Date: Jan 2009
Location: LAS
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 2,742
Originally Posted by cccmm View Post
Was told to wait till they confirmed the plane was emptied.
How long was your scheduled connection in MSP? How long did you wait for your bag and what happened to it?
jphripjah is offline  
Reply With Quote
Old Mar 13, 19, 11:03 am
  #34  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 79,282
Originally Posted by jphripjah View Post
How long was your scheduled connection in MSP? How long did you wait for your bag and what happened to it?
Apparently it was scheduled for 84 minutes, where MCT I-D at MSP is 75 minutes. I don't think OP stated the actual arrival time.
MSPeconomist is offline  
Reply With Quote
Old Mar 13, 19, 11:03 am
  #35  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 79,282
Originally Posted by CarmenOM View Post
Some of the OP’s delay could have been caused by the volume of passengers going through FIS at that time. Flights from HND, CDG, and AMS arrive at MSP within about a one hour period in the middle of the day. Yesterday’s arrival times were within a 45 minute period, with the CDG second of the three. If the OP didn’t have GE the passport check lines could have been long and the time taken to search for his/her bag with so many coming off the carousel would also have been time consuming. As others have mentioned, the best option would have been for OP to leave customs without his bag, but it’s easier to say that in hindsight.
Is this the DL or the AF flight from CDG? OP was on the AF operated flight apparently, according to the OP, although he/she gives the arrival time as 1:07 pm, which IIRC would be the early departure.
MSPeconomist is offline  
Reply With Quote
Old Mar 13, 19, 11:41 am
  #36  
 
Join Date: Nov 2007
Location: SJC (formerly CHI and STL)
Programs: DL, AA, UA, WN
Posts: 922
Originally Posted by MSPeconomist View Post
Is this the DL or the AF flight from CDG? OP was on the AF operated flight apparently, according to the OP, although he/she gives the arrival time as 1:07 pm, which IIRC would be the early departure.


And, for what it's worth, Brainerd is the destination that matches OP's scheduled 2:31 PM departure, need for an 8-hour wait (only other departure is 10:25 PM), and 3-hour surface transportation. Doesn't change anything, just filling in the pieces.

Edit: Just realized that jebr had already posted this upthread from me. Missed it on my first pass.

Last edited by steex; Mar 13, 19 at 11:57 am
steex is offline  
Reply With Quote
Old Mar 13, 19, 11:43 am
  #37  
 
Join Date: Jan 2009
Location: LAS
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 2,742
Originally Posted by MSPeconomist View Post
Apparently it was scheduled for 84 minutes, where MCT I-D at MSP is 75 minutes. I don't think OP stated the actual arrival time.
I wouldn't book an 84 minute I-D connection at any US airport.
jphripjah is offline  
Reply With Quote
Old Mar 13, 19, 11:45 am
  #38  
 
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, MM
Posts: 3,500
Originally Posted by MSPeconomist View Post
Is this the DL or the AF flight from CDG? OP was on the AF operated flight apparently, according to the OP, although he/she gives the arrival time as 1:07 pm, which IIRC would be the early departure.

It’s the Delta flight; I don’t think the AF flight is operating until later in the spring. Also, that arrival time is the DL flight. The actual arrival time, according to delta.com was 1:14, which might have ended up below the MCT.

The OP may have been referring to the AF codeshare, but was actually on a DL flight.
CarmenOM is offline  
Reply With Quote
Old Mar 13, 19, 1:25 pm
  #39  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 18,865
OP: If there were 9 empty seats, did you ask why they put you on standby?
Was that on a separate itinerary?

Last edited by mvoight; Mar 13, 19 at 1:53 pm
mvoight is offline  
Reply With Quote
Old Mar 13, 19, 1:45 pm
  #40  
 
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL Gold Medallion, AA, UA, BA, Hhonors Gold
Posts: 1,112
Nobody's curious about where the heck that bag went?

Was it still sitting at CDG, sipping coffee and smoking a cigarette while practicing that contemptuous CDG attitude?
hotturnip is offline  
Reply With Quote
Old Mar 13, 19, 2:00 pm
  #41  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 40,671
None of this matters. The inbound flight apparently arrived roughly on schedule, OP did not suggest that there were appreciable delays at CBP and had OP's bag been the last off, he would not have been obligated to wait longer. But, he did. And he then misconnected. That leaves DL with the obligation to reroute him space available and, because this was on a ticket departing the EU, a duty of care for hotel and meals until DL gets OP to his final ticketed destination. At DL's option, that could be via ground transport.

EU authorities have held that the little placard at the check-in counter at CDG is sufficient warning of EC 261/2004 and that's the end of it.

The rest of this is red herring, after red herring.
Often1 is online now  
Reply With Quote
Old Mar 13, 19, 2:24 pm
  #42  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, AA EXP, NW Plat, Former CO Gold, Hilton Diamond
Posts: 14,770
Originally Posted by mvoight View Post
OP: If there were 9 empty seats, did you ask why they put you on standby?
Was that on a separate itinerary?
OP said it was on one ticket earlier.

I'm curious of if maybe there was a misunderstanding of what the customs agent said. Ie - you need to wait to ensure all bags have come off. I just have never heard an agent say need to wait for them to go out to plane and verify all offloaded.
flyerCO is offline  
Reply With Quote
Old Mar 13, 19, 3:07 pm
  #43  
 
Join Date: Nov 2011
Location: PIT to MSP to PIT; repeat
Programs: Delta, United, AA, Jet Blue .... Whichever is Cheapest
Posts: 1,473
Originally Posted by jphripjah View Post
I wouldn't book an 84 minute I-D connection at any US airport.
I would, as long as the money is right.

I needed to fly to Brazil using routing A-B-Brazil-B-C. The cost was $200 less if I ended my flight at B and used a different airline to fly to C. The connection was 75 minutes. Heck yes, I went for it. I was at the gate for the flight to C before they started boarding.
RRDD is offline  
Reply With Quote
Old Mar 13, 19, 6:43 pm
  #44  
 
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,056
Originally Posted by flyerCO View Post
I'm curious of if maybe there was a misunderstanding of what the customs agent said. Ie - you need to wait to ensure all bags have come off. I just have never heard an agent say need to wait for them to go out to plane and verify all offloaded.
I doubt there was a misunderstanding as Customs does not want people to leave until all bags have definitely been off load because they do not want to deal with bags sans a PAX as it makes for more work for them.

IME when I have had bags not arrive and I was in a customs area I waited until the conveyor belt stopped. At that point, I checked with airline officials to make sure there were no more bags. At that point I exited customs and dealt with the airline. Fortunately, this happened only when I have been at my destination with no immediate onward flight.

Last edited by FlyingUnderTheRadar; Mar 13, 19 at 7:21 pm
FlyingUnderTheRadar is online now  
Reply With Quote
Old Mar 13, 19, 7:02 pm
  #45  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 40,671
Bottom line is that it's hard to report a bag missing until the aircraft is off-loaded. Even with the app, there are all kinds of bags loaded which miss the scan but still show up. However, once the belt stops, it's over and you head out. The bag is not actually delayed for Montreal Convention purposes until it does not show up at its final checked destination. Even though one knows it not to be the case here, the fact is that on a tight connection, just head to your onwards flight and report it on arrival at the onwards destination.
Often1 is online now  
Reply With Quote

Thread Tools
Search this Thread