mfullmer

I am dropping my 78 y/o mother off at Atlanta Airport tomorrow and am kind of worried about what to do once I get there. She cannot walk more than 10 feet or so a time and needs a wheelchair. I requested that service when I made her reservation with Delta. When her driver dropped her off at SFO, on the way out here, he called ahead and they had a wheelchair waiting as he dropped her off. I don't know if this means SFO or Delta personnel. Anyone have any ideas of whether I should call Delta (DM desk) ahead of time or of I should try to find some kind of number for the airport? I'll be alone and park in the Gold Reserve parking but she would not be able to walk from there and I don't just want to drop her off and tell her to go inside and sit, or if there are even seats right by the door as I never go in that way. Being a DM/MM it's weird to have such a rudimentary question about flying/airports! lol

flying_donkeys12

mfullmer

Well I didn't need to Google as I knew where to go on Delta.com for wheelchair information. That section gives no information for the issue that I'll have and their CS number for wheelchair service has been unreachable or, when I've opted for a callback, one has not been received. (Last call was almost 4 hours ago, with a 55 minute hold time or a 44 minute "callback" time...still not received until...). Received the callback as I was drafting this.

For those of you who have this predicament, here is the information, posted without vitriol: Pull up near the curbside baggage drop off and flag down one of the agents. They will go and request a wheelchair be brought out to the curb. I asked her about the APD and standing at the curb while we waited for the wheelchair. She said she has never heard of anyone having a problem with them if they are informed a wheelchair is coming.

flying_donkeys12

flyerCO

At least in the US/CANADA this is standard at an airport regardless of airline. Ask a skycap or any other employee of the airline and they'll get a wheelchair. Some airports will have a phone number posted on a sign. Regardless police understand as getting someone in/out of car and into a wheelchair means you're actively unloading. If you park in the garage, you can call the airport and they'll get someone from your airline out with a chair.

mfullmer

You're kidding me, right? I had called/left call-back requests several times before I made the post and then received a call-back, finally after. But go ahead and think you gave me the idea, platinum. Anything to make you feel important.

mfullmer

"At least in the US/CANADA this is standard at an airport regardless of airline. Ask a skycap or any other employee of the airline and they'll get a wheelchair. Some airports will have a phone number posted on a sign. Regardless police understand as getting someone in/out of car and into a wheelchair means you're actively unloading. If you park in the garage, you can call the airport and they'll get someone from your airline out with a chair."

I've never gone to the airport with someone who needs a wheelchair before. My mother has only come out from SFO to visit me a handful of times and this is the first time when she's needed a wheelchair start to finish. They wheeled her out to my car in the Gold Reserve area on arrival but, I didn't think about dropping her off until yesterday and wondered about the logistics.

mfullmer

I'm kind of glad I don't follow these boards as much as I did when I first became a DM. Are there any questions asked here that aren't met by lower medallions with sarcasm and vitriol? Asking for a world of people who don't [think they] know everything about every subject...

flying_donkeys12

mfullmer

^^^^And my point is proven. I don't miss the napoleon complexes at all.

flying_donkeys12

ryandc99

Folks, This thread is now closed.

Ryandc99, Moderator Delta Air Lines