companion certificate mistaken type
Feb 27, 2019, 10:10 am
#1
Original Poster
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
companion certificate mistaken type
Strange issue. Last year I had both the dl plat and reserve, already used the plat certificate. I attempted to use the reserve cert for first and was told its only valid for coach. On my account it shows a reserve certificate as open.
What is really odd is when I checked my email for my reserve account anniversary the email said thank you renewing your dl plat card and you earned a companion certificate (didnt notice this until now). This is definitely the email from the reserve anniversary. Is there any way to have it used for f? The reserve card has long been closed.
What is really odd is when I checked my email for my reserve account anniversary the email said thank you renewing your dl plat card and you earned a companion certificate (didnt notice this until now). This is definitely the email from the reserve anniversary. Is there any way to have it used for f? The reserve card has long been closed.
Feb 27, 2019, 1:32 pm
#4
Join Date: Feb 2019
Posts: 268
In addition to the other restrictions, of course (which I think are like, domestic flights only, 49-contiguous states, unless you live in HI, etc.)
Feb 27, 2019, 1:44 pm
#5
Original Poster
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
got someone to speak to someone in gts and they said i can use it for I but not Z fare classes, which also isnt right....seems to be a case of huca, at this rate might just book y though
edit: also able to see i but not z fare classes when doing some dummy searches
edit: also able to see i but not z fare classes when doing some dummy searches
Last edited by runningformqm; Feb 27, 2019 at 1:53 pm
Feb 27, 2019, 1:56 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,048
got someone to speak to someone in gts and they said i can use it for I but not Z fare classes, which also isnt right....seems to be a case of huca, at this rate might just book y though
edit: also able to see i but not z fare classes when doing some dummy searches
edit: also able to see i but not z fare classes when doing some dummy searches
Last edited by xliioper; Feb 27, 2019 at 2:02 pm
Feb 27, 2019, 2:49 pm
#7
Join Date: Jul 2010
Posts: 1,151
If you look at the terms on the open cert it should say clearly what booking classes it's valid for. Speaking with a phone agent, given them that cert number, and asking them to pull the terms and confirm valid booking classes should be enough to clear any confusion I would think.....
I've also had certs which show open on my end, but to the agents it's "closed" or something -- the solution is they have to go into the cert to see another status field or comments or something. It was a big issue for me last year with some GUCs the system had messed up, and when I would ask them to manually go in and check they would always see that it was in fact open and apologize and we could move forward.
I've also had certs which show open on my end, but to the agents it's "closed" or something -- the solution is they have to go into the cert to see another status field or comments or something. It was a big issue for me last year with some GUCs the system had messed up, and when I would ask them to manually go in and check they would always see that it was in fact open and apologize and we could move forward.
Feb 28, 2019, 9:13 am
#8
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
Hopefully the new certs are issued for both I and Z.
Feb 28, 2019, 9:33 am
#9
Join Date: Sep 2016
Location: KC MO
Programs: Delta PM MM. Marriott LTP. Hilton Gold
Posts: 67
I believe this is the case. My cert (issued 6/2018) says it's valid for A/I fares. When I do a dummy booking I only see I fares, even if Z are available. I never saw G fares show up either, so it didn't surprise me when the Z didn't show up.
Hopefully the new certs are issued for both I and Z.
Hopefully the new certs are issued for both I and Z.
What is the price difference for I and Z? if its minuscule, I would just book into I and not worry about but if the price is hundreds, then it is something to be concerned about.
Feb 28, 2019, 12:42 pm
#10
Join Date: Feb 2019
Posts: 268
This seems like something AMEX and DL agents need to discuss. I know when my wife's companion ticket was re-issued, it was coded into Z class even though we booked in A. For my companion pass, we booked into I so there hasn't been an issue. I would suspect that the companion pass needs reissued by AMEX. I'm not sure what the process is for that but a call to AMEX might lead you to some solution.
What is the price difference for I and Z? if its minuscule, I would just book into I and not worry about but if the price is hundreds, then it is something to be concerned about.
What is the price difference for I and Z? if its minuscule, I would just book into I and not worry about but if the price is hundreds, then it is something to be concerned about.
Mar 1, 2019, 6:53 am
#11
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
This seems like something AMEX and DL agents need to discuss. I know when my wife's companion ticket was re-issued, it was coded into Z class even though we booked in A. For my companion pass, we booked into I so there hasn't been an issue. I would suspect that the companion pass needs reissued by AMEX. I'm not sure what the process is for that but a call to AMEX might lead you to some solution.
What is the price difference for I and Z? if its minuscule, I would just book into I and not worry about but if the price is hundreds, then it is something to be concerned about.
What is the price difference for I and Z? if its minuscule, I would just book into I and not worry about but if the price is hundreds, then it is something to be concerned about.
Mar 1, 2019, 7:34 am
#12
Original Poster
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
I think the issue might have been its only valid for a/i based on the last agent i spoke to (terms wouldnt load for some reason on the site). assumed it was i/z. the ticketing desk wasnt able to price it with an i fare for some reason...just gave up and booked y
Mar 1, 2019, 7:47 am
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
To me, A and I would make sense as under the old fare class system, for domestic FC G was the lowest fare followed by A (and then P and F), while business class fares had Z as the lowest, followed by I (and then D, C and J, with some routes apparently not having both C and J). IMO I would be the analogue of A.
Mar 14, 2019, 12:12 pm
#14
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 349
I have a domestic AMEX Delta companion certificate and noticed that both of us are eligible to first class when I used the certificate. I am sure upgrades to first were not possible to either of us when a companion certificate was used. Is this something new or a mistake?