Interesting "thanks for being DM" i actually liked...
Feb 19, 2019, 6:24 am
#31
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Original Poster
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
While I understand it might have sounded heartfelt and genuine, that type of response makes me feel odd.
#1 - I don't think I deserve applause for keeping food on your table like the Scrooge giving away a Christmas Bonus. You deserve that (as the employee) by coming to work reliably and doing your job.
#2 - I am sure that Delta has lost money flying me around on the mistake airfare deals, old mileage runs, etc that I have flown over the years
#3 - Any time a DL employee (or Porsche driver) asks me why I fly so much...saying "because I am a travel dork", "because I love gaming the system", and "because I am on a mileage run" never really leads the conversation to a place either one of us wanted it to go.
I have also never had a good experience in SLC.
#1 - I don't think I deserve applause for keeping food on your table like the Scrooge giving away a Christmas Bonus. You deserve that (as the employee) by coming to work reliably and doing your job.
#2 - I am sure that Delta has lost money flying me around on the mistake airfare deals, old mileage runs, etc that I have flown over the years
#3 - Any time a DL employee (or Porsche driver) asks me why I fly so much...saying "because I am a travel dork", "because I love gaming the system", and "because I am on a mileage run" never really leads the conversation to a place either one of us wanted it to go.
I have also never had a good experience in SLC.
Feb 19, 2019, 6:25 am
#32
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Original Poster
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
Everybody keeps saying "I never had a good experience at SLC" so I ask why?
I am not talking about the ongoing construction but what about DL has been a bad experience there? For it being a hub I find it extremely easy to navigate with friendly employees but I guess that is just me....
I am not talking about the ongoing construction but what about DL has been a bad experience there? For it being a hub I find it extremely easy to navigate with friendly employees but I guess that is just me....
Feb 19, 2019, 7:57 pm
#33
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I find it hard to believe that Delta makes money when I spend $500 R/T taking up space on a first class seat to Europe on a full flight, then get a $1000 VDB or EU Compensation Voucher. ...and then I repeat the process for about 8 years, collecting SkyPesos along the way. It makes me feel dirty for an employee to thank me for helping their company. haha
(I know when I've been the only volunteer at $1,000, the GA is quite grateful.)
Feb 24, 2019, 6:39 am
#35
Join Date: Dec 2003
Location: Miramar, FL
Programs: DL Charter DM/3.4 MM, DLAmex Plat, PC Plat, MR Gold, HH Diamond, National Exec Elite, Hertz Gold 5*
Posts: 263
Pretty hard to imagine any better staff than the FLL Sky Club people. They have called me on my way to the airport to let me know of a delay and that they have already re-booked me. Very capable and professional, and over the top friendly.
Feb 24, 2019, 7:38 am
#36
Join Date: Nov 2007
Location: USA
Posts: 1,685
Everybody keeps saying "I never had a good experience at SLC" so I ask why?
I am not talking about the ongoing construction but what about DL has been a bad experience there? For it being a hub I find it extremely easy to navigate with friendly employees but I guess that is just me....
I am not talking about the ongoing construction but what about DL has been a bad experience there? For it being a hub I find it extremely easy to navigate with friendly employees but I guess that is just me....
Maybe it’s reading all these posts about how great they are and then having expectations diminished when actually interacting with the front line.
Gate agents tend to have no sense of urgency when their current cramped facilities are overwhelmed with customers. The SkyClub staff are the worst. A phony friendliness where you get the sense that the moment you turn the corner they’re MFing you under their breath. At least at LGA you can hear them mock the customer, and at ATL they just flat out ignore them.
Feb 24, 2019, 9:26 am
#37
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,209
I find the SLC staff arrogant and unfriendly.
Maybe it’s reading all these posts about how great they are and then having expectations diminished when actually interacting with the front line.
Gate agents tend to have no sense of urgency when their current cramped facilities are overwhelmed with customers. The SkyClub staff are the worst. A phony friendliness where you get the sense that the moment you turn the corner they’re MFing you under their breath. At least at LGA you can hear them mock the customer, and at ATL they just flat out ignore them.
Feb 24, 2019, 10:05 am
#38
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,403
I find it hard to believe that Delta makes money when I spend $500 R/T taking up space on a first class seat to Europe on a full flight, then get a $1000 VDB or EU Compensation Voucher. ...and then I repeat the process for about 8 years, collecting SkyPesos along the way. It makes me feel dirty for an employee to thank me for helping their company. haha
I would like the DL employees to please just stick to the "thanks for your status" line so I don't feel dirty, guilty, and weird about my hobbies when engaging in small talk with them.
I would like the DL employees to please just stick to the "thanks for your status" line so I don't feel dirty, guilty, and weird about my hobbies when engaging in small talk with them.
Feb 25, 2019, 9:26 am
#39
Join Date: Jul 2018
Programs: HHonors Lifetime Diamond, Delta Tupperware Medallion, National EE
Posts: 158
On my return home Saturday, just after they closed the aircraft door, an FA walked up to me and thanked me for being a Gold member. I thought it was quite a pleasant surprise.
Feb 25, 2019, 8:14 pm
#40
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,209
Feb 25, 2019, 8:57 pm
#41
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529
Flew PHX-ATL this past Sunday and was #2 of 60+ on the UG list for 7 seats. I booked the family in EC and normally give my UG away to the person that got my original seat so we can fly together. Since I wasn't feeling well I kept the UG and was thanked for the first time as a 2MM. My wife commented that all the DMs in EC were thanked for being DM, her joke about it was, "sorry that you didn't get the UG, but thanks for being a DM."